LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,199 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,199 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“really very happy with the service recieved and the very quick delivery and I will be ordering again”

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Posted 4 years ago

“Very good website and clothes thank you so much I would recommend friends and family”

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Posted 4 years ago

“Their service was excellent and the product beat my imagination.”

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Posted 4 years ago

“My purchase experience with Light in the box is great . The quality was so good I got delivered on time . Excellent service !👍”

LightInTheBox 5 star review on 22nd June 2021

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Posted 4 years ago

“I love my dress and blouse just as shown in the picture I am over the moon with them thank you so much”

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Posted 4 years ago

“The Bicycle carrier Bag arrived very quickly. It is very good quality and fits perfect.”

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Posted 4 years ago

“Fast delivery and the dress was excellent quality”

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Posted 4 years ago

“I’ve bought two wetsuits from LightInTheBox and both have arrived and fit perfectly. It’s always a risk buying something like that online but the items are very true to size and I will be using the site again in the future.”

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Posted 4 years ago

“Product good only negative is the delivery time but they tell you before hand that it will take 10 working days so all good”

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Posted 4 years ago

“Excellent t shirt thanks a lot”

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Posted 4 years ago

“Really pleased with the product I ordered. Will deffo use again and tell my friends.”

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Posted 4 years ago

“Everybody can find good products, fashionable, comfortable, safety and useful. I really recommend”

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Posted 4 years ago

“Fabulous! Excellent customer service team.”

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Posted 4 years ago

“quality products and loads of rewards. 10 outa 10”

LightInTheBox 5 star review on 15th June 2021

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Posted 4 years ago

“Beautiful article- excellent quality and competitive price.”

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Posted 4 years ago

“Great prices that are hard to beat, and quick delivery to the UK.. An all round Plus,,..cycle products are good Quality electronics..”

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Posted 4 years ago

“Very happy service. Good product and delivery ..five stars”

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Posted 4 years ago

“Very friendly and very helpful,”

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Posted 4 years ago

“Very nice and great price”

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Posted 4 years ago

“Gorgeous dress fits my wife perfect”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,199 reviews