LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,250 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Light in the box is a refreshingly new platform to me to buy things maybe not on the market here in the UK through the usual channels the search engine seems to work well I will use light in the box regularly.. 👍”

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Posted 4 years ago

“good quality”

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Posted 4 years ago

“Excellent products and high quality”

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Posted 4 years ago

“I love me dress is fabulous”

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Posted 4 years ago

“Very good service thank you”

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Posted 4 years ago

“Lovely site to browse and good to shop normally find somthing I like that's pitched..mite not of known what I wanted when searching..products are interesting. thanks”

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Posted 4 years ago

“Me senti muito realizada com as minhas compras, é o melhor de tudo é que o envio e super rápido. Além da comunicação com o site ser excelente. Muito obrigada !”

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Posted 4 years ago

“Products good quality, any issues with fault’s quickly sorted.”

LightInTheBox 5 star review on 28th September 2021

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Posted 4 years ago

“It is good for the price”

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Posted 4 years ago

“Excellent customer service support x gorgeous clothes, love this company ❤️”

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Posted 4 years ago

“Arrived when expected”

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Posted 4 years ago

“You'd be surprised at the quality of the merchandise for the prices charged. Obviously delivery can take a while sometimes but that is expected.”

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Posted 4 years ago

“This was my first purchase from Light in the box and I was very impressed with the saving on my headphones which were dramatically cheaper than the rest of the market and there was great communication. I will be us them again soon!”

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Posted 4 years ago

“Different, in a good way! Interesting designs and choices you don't see anywhere else.”

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Posted 4 years ago

“Very good products and fast delivery services.”

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Posted 4 years ago

“I've had no problems with lightinTheBox, the cycling jersey and cycling gilet have both been top quality products at a excellent price. Will definitely buying from them again in the future.”

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Posted 4 years ago

“Very good company, great service, couldnt be happier. Will use again”

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Posted 4 years ago

“Really cheap, quality isn't bad - Hit and miss id say - some items better than expected some not as they looked online. Great customer service.”

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Posted 4 years ago

“They have dealt with my problems well. Although some of the clothes were small, they were of gòod quality and the tee shirts I bought fitted well. Will buy from them again.”

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Posted 4 years ago

“Excellent product and very good value for money, l worked in clothing trade for 40 years plus as a senior manager and if the quality of a purchase was unacceptable it would be returned with no favourable comments. However in this case the quality was great and especially the price. Will recommend”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,250 reviews