LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,198 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,198 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have received Very good quality products, at good prices and quick delivery”

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Posted 3 years ago

“Good value for money good quality”

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Posted 3 years ago

“I am delighted with my swimming hat. It looks fabulous and is a nice tight fit and keeps your hair dry. Delivery was very quick.”

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Posted 3 years ago

“Loved the fitbit straps I bought..good quality..delivery time was good.”

LightInTheBox 5 star review on 7th September 2021

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Posted 3 years ago

“Good service and product”

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Posted 3 years ago

“I love the cycling jerseys -- which are great for running wear. Colorful, well made, durable and super value for money. Five star company, who keep you updated on carriage. Excellent experience in shopping with them.”

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Posted 3 years ago

“I recently bought a pair of white lacy sandals. They were perfect to go with my wedding outfit. The size was just right. The delivery was on the date advised. I was therefore very happy with the purchase However I would have appreciated an enail to confirm the order and one to confirm the delivery. Raywyn Law”

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Posted 3 years ago

“Excellent service I wish I know about the app Before I , LIKE I , LOVE I WILL USE LIGHT IN THE BOX ,,, AGAIN ,AGAIN AND AGAIN LOVE IT 🤣”

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Posted 3 years ago

“Great service. Fast shipping”

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Posted 3 years ago

“Love my phone cover.. brilliant”

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Posted 3 years ago

“my new shirt is really nice and printed well ! i am exceptionally happy and will be purchasing from this site again. delivery time was good too.”

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Posted 3 years ago

“Really impressed with this company. Kept up-to-date at regular intervals as to progress of parcel.”

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Posted 3 years ago

“Thank you and for keeping me up to date with my purchase very good.”

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Posted 3 years ago

“Excellent value 👏”

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Posted 3 years ago

“Totally love this online store, from which we’ve mostly bought decorative household items. Prices are beyond affordable, almost suspiciously cheap sometimes and yet, so far, the quality of things like cushion covers has always turned out to be good.”

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Posted 3 years ago

“I give light in the box, 5 out of 5. Item didn't take long to arrive,packed well. T.shirt fits great and the fabric has a lovely feel to it.”

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Posted 3 years ago

“Great product and service”

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Posted 3 years ago

“Great product and perfect sizing would highly recommend and won,t hesitate to order from again and delivery was only 7 days so well happy.”

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Posted 3 years ago

“Large range of items, good quality, unique & affordable. Many thanks LightInTheBox”

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Posted 3 years ago

“Delighted with purchases quality is very good.”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,198 reviews