LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,198 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,198 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love me dress is fabulous”

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Posted 3 years ago

“Very good service thank you”

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Posted 3 years ago

“Lovely site to browse and good to shop normally find somthing I like that's pitched..mite not of known what I wanted when searching..products are interesting. thanks”

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Posted 3 years ago

“Me senti muito realizada com as minhas compras, é o melhor de tudo é que o envio e super rápido. Além da comunicação com o site ser excelente. Muito obrigada !”

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Posted 3 years ago

“Products good quality, any issues with fault’s quickly sorted.”

LightInTheBox 5 star review on 28th September 2021

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Posted 3 years ago

“It is good for the price”

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Posted 3 years ago

“Excellent customer service support x gorgeous clothes, love this company ❤️”

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Posted 3 years ago

“Arrived when expected”

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Posted 3 years ago

“You'd be surprised at the quality of the merchandise for the prices charged. Obviously delivery can take a while sometimes but that is expected.”

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Posted 3 years ago

“This was my first purchase from Light in the box and I was very impressed with the saving on my headphones which were dramatically cheaper than the rest of the market and there was great communication. I will be us them again soon!”

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Posted 3 years ago

“Different, in a good way! Interesting designs and choices you don't see anywhere else.”

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Posted 3 years ago

“Very good products and fast delivery services.”

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Posted 3 years ago

“I've had no problems with lightinTheBox, the cycling jersey and cycling gilet have both been top quality products at a excellent price. Will definitely buying from them again in the future.”

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Posted 3 years ago

“Very good company, great service, couldnt be happier. Will use again”

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Posted 3 years ago

“Really cheap, quality isn't bad - Hit and miss id say - some items better than expected some not as they looked online. Great customer service.”

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Posted 3 years ago

“They have dealt with my problems well. Although some of the clothes were small, they were of gòod quality and the tee shirts I bought fitted well. Will buy from them again.”

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Posted 3 years ago

“Excellent product and very good value for money, l worked in clothing trade for 40 years plus as a senior manager and if the quality of a purchase was unacceptable it would be returned with no favourable comments. However in this case the quality was great and especially the price. Will recommend”

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Posted 3 years ago

“The ladies clothes I ordered were too small. I have sent them back and am still waiting for a refund. The fit watches I am sending back as one of them has fallen to pieces on the third time of charging. The men's tee shirts are fine.”

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Posted 3 years ago

This is Customer Service Supervisor from Lightinthebox. I've checked and regret to find that you returned the ladies clothes and watch without our approval. Could you please advise us to which address you returned the order? I had conducted new Ticket ID =24393118 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation. Thank you for your understanding and cooperation in advance.

Posted 3 years ago

“Looks and fits perfectly. Great fabric”

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Posted 3 years ago

“Love your site, so many different things and amazing designs. I'm always telling others to visit your site for great gift ideas,”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,198 reviews