LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,285 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,285 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible website I wish would have check reviews first before replacing an order. Since last year November I haven't recieve my order. DON'T PURCHASE ANY FROM THIS SCANNER!!”

Helpful Report

Posted 6 years ago

“Total SCAM - I ordered some sweaters in Nov 2019 and I still have not received them (today is Jan 29 2020). When I contact to inquiry I was told to wait longer. I waited a month and contacted them again. I received the exact same message however the arrival date changed. Ask for a refund we will see what happens but I am sure it will go no where. DO NOT order from them - it is 100% a SCAM”

Helpful Report

Posted 6 years ago

“If there were zero stars available, I'd be rating them that. - Incorrect prices - Broken order page - Late deliveries - Rude, unhelpful customer service The entire experience is a complete waste of time and money. Do not shop from here, It's a scam site.”

Helpful Report

Posted 6 years ago

“Absolutely terrible service item was lost then refused refund. Have been waiting since November to receive money back. Please do not use this site it’s a scam.”

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Posted 6 years ago

“Ordered size small they sent XL. Won't exchange and want me to pay to send it back! It will cost nearly as much as the item cost to send it back as UK postage is higher than theirs. They don't refund the postage costs they charge to send it so you lose that as well. You lose money and they get to resell it and make more money. Rip off.”

Helpful Report

Posted 6 years ago

“Dress was ordered as the largest size 2XL bigger than my usual measurements but still smaller than a M size. Fabric is very wishy washy cheap underlining. Was ripped off. Had paid 50 USD.”

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Posted 6 years ago

“Scam and phishing site. They are thieves. Do your research and don’t purchase through this awful company”

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Posted 6 years ago

“Ordered mid December items needed for a party 21st December paid express postage still not received and no refund...I have reported them to PayPal and will to trading standards”

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Posted 6 years ago

“Sizes are not true and come up a lot smaller then stated. They will not refund the item.They claim they make to order but this is not true Customer service is disgusting. They have ruined my mums wedding”

Helpful Report

Posted 6 years ago

“Terrible company, DO NOT buy from them. I have been waiting for over 2 months for parcel, first it took two weeks for the order to be dispatched, and I’m still waiting.......how can it take so long. I’ve odered many things online in the past and never in my wildest dream s would it take 3months. My travels are nearly completed and New Years is over and my products I purchased were for these events. They just keep fobbing me off saying wait longer, at least 3months, like what the hell. And I’m not even at the delivery address anyway as I’ve travelled in that time. Terrible customer service”

Helpful Report

Posted 6 years ago

“I placed an order which did not arrive. When I tequested a refund for "no received goods" I was contacted by a "no-reply" email address saying I should take it up with Royal Mail”

Helpful Report

Posted 6 years ago

“This company is absolutely dishonest. This company is absolutely dishonest. I would not recommend buying anything from them. If you have having trouble with them, I would urge you to do what I did: Contest the charges with your bank or credit card provider and file a complaint with the police. Here is the story: I purchased a lamp, which was delivered in a damaged state. The company systematically put up road blocks to my returning the item and receiving a refund. Finally after a month, they said that I could send the item back to China for a refund. However, to do so I would need to state on the customs declaration that the package was a gift. The reason for this is that they do not want to pay customs taxes. In essence, they were requiring me to commit fraud in order to receive a refund. That is clearly illegal. Here is what I did: I contested the charge with my bank and credit card provider so that the money would be refunded. I also reported the company's demand that I commit fraud to the German police and the European tax authorities. I am still awaiting the results, but the bank assured me that I would receive a refund for the charges.”

Helpful Report

Posted 6 years ago

“Most items including clothing non refundable (customised or not) as company based in China. Didn’t realise that normal consumer protection doesn’t apply. Avoid this company.”

Helpful Report

Posted 6 years ago

“I don't reccomend this vendor, Even if the prices are convinient the bog problem will arise is there has to be a restetution on the merchandise. ( it's a real picnic dealing with them )”

Helpful Report

Posted 6 years ago

“Bought a mother of the bride dress £160 and it was hideous was unable to return as I customise it by asking for it in a colour! Please never order from this site!!!☹️”

Helpful Report

Posted 6 years ago

“Buyer be very aware! Items don’t arrive & they refuse to help you. Never again.”

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Posted 6 years ago

“I wish I would have checked the on-line reviews before ordering from this company! The shipping was delayed AND the color I received DID NOT even come close to the on-line picture. When I reached out about a return, they told me I should have ordered a color swatch first b/c items are "custom made"... okay! I ordered standard sizes, not custom! Now I'm stuck with 2 outfits that I will NEVER wear and have to figure out how to try to sell them to at least get a little bit of my money back!”

Helpful Report

Posted 6 years ago

“I never received my refund for returning two items which also cost me £13 to return! Do not use this Company!!!”

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Posted 6 years ago

“Very unreasonable returns policy.”

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Posted 6 years ago

“Poor communication cheap shoddy products”

Helpful Report

Posted 6 years ago

LightInTheBox is rated 3.8 based on 9,285 reviews