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Look after My Bills Reviews

4.3 Rating 628 Reviews

82 %

of reviewers recommend Look after My Bills

Company Reviews

4.3

Based on 628 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.4 out of 5

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Phone:

0333 000 8000

Email:

support@lookaftermybills.com

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When someone tells you that something is free and then you find out that you're paying £150 more by buying from them rather than going direct to the energy provider it is a great example of marketing lies! I got a quote from LAMB... oh yes, to the slaughter maybe?... using People's Energy. Not only do you ay higher tariffs but the numbers are completely doctored to show that they're cheaper! We have a dual meter for "economy 7", as it used to be called. They asked for meter readings but ignore the night reading completely, "assuring" us that 40% is a fair way to assess usage. It's not. About 15% is our night time use so that means that they are fiddling the cost down to make it look cheaper when we will end up with a BIG correction payment to make! Would I recommend them? 100% NO! If you want to pay £150 more and believe that you're saving money then you deserve to get taken for a fool. Good luck.”

Posted 3 years ago

“I could not make contact with my existing supplier regarding renewal so I approached Lamb as they were claiming to save punters shedloads of money They put me in touch with a supplier charging £117/month. Within the cooling off period my existing supplier offered me renewal at £102/month, it has taken 3 months and over 25 emails return my account to the original supplier. The moral is: If the offer to save you money looks to good to refuse, it usually is. To save money manage your own destiny One star is too generous.”

Posted 3 years ago

“Joined three weeks before my renewal was due with my original energy supplier and was told I would be switched no problem ….then got an email to say there was an error in the switch and they would be in touch ….I contacted them after hearing nothing then I was told the switch would be restarted and I would hear in 24 hours….three days later had to contact again ….first person did not seem to know what they were doing and cut me off the second person told me there was a technical fault and constantly spoke over me and said nothing could be done do I want to cancel so I have…. after spending hours getting through and being told it would be another week before they would try again I ran out of time and had to renew with my original supplier…..I was recommending to everyone I knew that it seemed great at the start but now told everyone to avoid”

Posted 3 years ago

“You ask what went wrong. First of all: first rule of business, keep your customers informed. I had little or no communication from you. I had to phone YOU to ask what was happening. You might want to listen into your call centre operators. You might want to listen into a call I had on the 14/9. If you do, do you really think this operator is worthy of taking a wage? What gave you the right to take £50 out of my bank a/c without asking me when I wanted my payment taken out. Standard practice. In fact it's part of the financial services law. I have NO a/c number. You will see that I have cancelled my direct debit with Green Energy. I will tell everyone I know not to touch you with a barge pole.”

Posted 3 years ago

“This used to be a good company when I joined but I see in the interim they've been acquired by GoCompare. After a very pleasant year, they recently switched me over to not 1 but 2 (yes 2) utility companies at the same time for the same supply address. So I cancelled the 2nd company since the first company was cheaper only to find that they cancelled the first switch today! Jumped on a call to the call centre - after a 10 min wait, I got cut off by the first person I spoke to when I explained I was unhappy. Had to call and wait another 10 min. 2nd person explained what was going on - which is that the first switch (which was cheaper and better) was mistakenly blah blah blah - it's a long story. Point is communication was dreadful. I explained that I wanted to stay with the first switch which had to be handled by a different team, after failing to transfer me, I was promised a call back today. Never materialised.... I am not letting them look after anything again.”

Posted 3 years ago

“Free £20 Amazon Voucher is a scam After being bombarded with emails telling me how and why I should sign up to Look After My Bills, I received an offer with a free £20 Amazon voucher, so that persuaded me. Weeks went by, no Amazon voucher. I contacted Look After My Bills to ask where my voucher was. Another week went by, I contacted them again to ask where it was. Eventually someone replied telling me I wasn't eligible for the voucher saying I had signed up via Facebook - which I had not. These guys might be able to save you money, but the customer service is dreadful and not pleasant to deal with. Really disappointed with a company that seemed to promise so much. ------------------------------- In response to Hannah’s reply which I have added: Hannah, firstly, I did not get in touch with you, I left a review on Trustpilot. I have tried to get in touch with Look After My Bills on more than one occasion, but no one replies. I feel very reassured that you track your customers! If you know so much, surely you can see that I entered my details to find out how much Look After My Bills would save me. But I did not sign up. You will know this by tracking the daily emails you sent me asking me to sign up. But I did not sign up. Not until I was offered a £20 Amazon voucher - only at that point did I sign up. So I sign up, and you say no voucher. And looking on Trustpilot, it appears I am not the only one who has been fooled by this scam. Now I’m stuck with a utilities company who I doubt will save me as much money as estimated. And my smart meter is now defunct. As for refer a friend - you are joking right? Does this one-star reviewer strike you as the kind of person to refer a friend to a company I wish I hadn’t signed up with? One star is not good.”

Posted 3 years ago

“First company took £200 then went bankrupt and I lost that money, the next company, yes I saved money per month but then they switched me to another and the old company just took £250 off me to cover debt! So basically they just found a firm who would charge me less a month but when they changed me again I had to repay the deficit! Ever since I went to LAMB it’s cost me money! I’ve since quit them and gone back to the original form! Moral of the story no such thing as a free lunch they are utterly useless”

Posted 3 years ago

“After being bombarded with emails telling me how and why I should sign up to Look After My Bills, I received an offer with a free £20 Amazon voucher, so that persuaded me. Weeks went by, no Amazon voucher. I contacted Look After My Bills to ask where my voucher was. Another week went by, I contacted them again to ask where it was. Eventually someone replied telling me I wasn't eligible for the voucher saying I had signed up via Facebook - which I had not. These guys might be able to save you money, but the customer service is dreadful and not pleasant to deal with. Really disappointed with a company that seemed to promise so much.”

Posted 3 years ago

“They messed up switching my supply to a far more expensive tariff to a company with awful customer service reviews with large exit fees so i cant change back. They switch me mid contract with my old supplier costing me huge exit fees. They lied saying I would save over £200 by switching when in fact I was moved onto a dearer tariff. They pocketed a huge commission for switching me and weren't prepared to do anything at all to correct things. They don't switch you to the cheapest supplier or the the best supplier. You have no control over who they switch you to and they are far,far more difficult to deal with then sorting things yourself. There is no reason to use this company, it is far quicker, easier and cheaper to switch yourself! Give control of your energy supply and bank details to these guys at your peril!”

Posted 3 years ago

“These outragous scammers set up a switch with my bank details without my authorisation and my consent using an address i lived at 6years ago...go compare now own this company and gave my bank details to Utility Point who have now extracted money from my bank today.. I didnt give out my detail or request a switch in any shape or form so fraud investigation is now involved... The sheepish complaints manager was pathetic an couldnt explain how they had got my detail.. Dont use this fraudster company and to Mathew Crummack tick tock”

Posted 3 years ago

“Switched me to an unknown supplier, however they only switched my gas and no my electric. I ended up paying more and they communication is terrible. They take no responsibility. Avoid at all costs.”

Posted 3 years ago

“Not good... poor customer support... attempted switch of my energy from our existing provider and I've ended up paying the utility charges of a different property and my own.... This has affected my credit rating as I'm now being charged for utilities by two different providers which I'm not paying...”

Posted 3 years ago

“I got a flow of emails telling me that they were looking for a better deal for me. Finally they emailed me to say that a switch was under way and that I had 14 days to cancel. I checked out the proposed new supplier on line and decided to cancel (we're waiting for LAMB to action this). We were not entirely confident about the quality of customer service from the new supplier, there are reports on the web of its customers having difficulty getting refunds when they have overpaid their account. Service from our current supplier has been exemplary. Incidentally, none of the other price comparison sites threw up any offers from the new supplier which we thought was, shall we say, interesting. We were also not sure what role LAMB might play if the switch went wrong for any reason. If they are just brokers, then they will do nothing and we would have a mess to clear up - see other comments on here. Too risky all round, best do this sort of thing yourself, it's not very difficult.”

Posted 3 years ago

“denied my amazon voucher for joining up as they said I didn't click on the link correctly so I am signed up to a new energy company which costs me £30 to leave and look after my bills shafted me badly as they refuse to honour my voucher and they made money by switching me so they are pleased and don't care about there customers..very rude and unhelpful staff..SO BECAREFUL AS THERE ARE SO MANY PEOPLE BEING DENIED THE AMAZON GIFT VOUCHER..”

Posted 3 years ago

“Easy to transition but the vendor that we’ve moved to has quite a clunky website and no app!”

Posted 3 years ago

“Poor communication from Look After My bills. Poor response to e-mails and there is no portal to view process etc”

Posted 3 years ago

“I signed up 3 weeks ago provided all my details (including those to set up a direct debit) and have not heard anything back - not even a confirmation email. I have chased through email and Facebook messenger and have received no acknowledgment. Is this company even active anymore? Have told them I no longer wish to use them but am now nervous to change my energy provider myself in case these clowns mess something up.”

Posted 4 years ago

“Im one of the unfortunate ones that was switched onto TOTO energy which three weeks later folded - I was then moved to EDF energy. LAMB then recommended i went with iSupply Energy and after a long a tedious switch - which resulted in my electricity and Gas being separated into two different accounts and about 3 hours on the phone to rectify a massive over estimation on my usage - I have just received an email to say iSupply energy is folding and i'm going back to EDF. Since moving into my new property in July - I've been through Together Energy - Toto Energy - EDF Energy - iSupply Energy and now im going back to EDF - that's four switches in 8 months. In addition i referred my friend back in November (when LAMB's service seemed reliable) who to date has received no correspondents from their new supplier and neither of us have heard anything about the referral fee we would each receive.”

Posted 4 years ago

“What a huge mistake! They never respond to emails. Promised a £40 amazon voucher and now claim that I did not "apply" for the voucher. I wish I had not switched.”

Posted 4 years ago

“Look After My Bills made a complete mess of my switch. Errors after errors. When you manage to get through to their customer services, you can barely hear the conversation due to loud laughter and noise from their colleagues. I found them unprofessional. They do not know what they are doing. Made an error with my address, didnt inform the second switch company regarding set up and werent able to keep track of who they were setting up direct debits with. I have requested full account closure and would recommend avoiding this company and doing the switch directly.”

Posted 4 years ago

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Look after My Bills is rated 4.3 based on 628 reviews