loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.19

1.2 Rating 2,253 Reviews

4 %

of reviewers recommend loveholidays.com

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1.2

Based on 2,253 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 12th September 2025

Tracy

238

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been charged nearly 50% of the holiday cost to cancel over a month before the holiday! Digusted”

Helpful Report

Posted 8 years ago

“Scammers and Fraudsters”

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Posted 8 years ago

“Problem with hotel. Loveholidays reaction was tough it is non refundable. Shocking company avoid at all costs”

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Posted 8 years ago

“I booked into a hotel and have since found out that it is being used as a homeless shelter. I fully commend them for offering shelter however as I am paying good money I feel the need to be notified. When I put in a request to change a new hotel, the prices were increased and as Love Holidays did not book when I told them too the prices went up again. Who had to pay the additional costs?? Me.... I've been told that unfortunately there's nothing that they can do to help. I'm very dissapointed and I feel that Love Holiday really couldn't care, they've got there money and that's all they care about...... Book via someone else would be my advice....”

Helpful Report

Posted 8 years ago

“They did not handle my complaint regarding issues with my hotel. They failed to provide any decent service at all. Dont fall for the cheap prices, its not worth it! It was my worst holiday ever and I travel abroad thrice a year.”

Helpful Report

Posted 8 years ago

“We booked to go to Morocco and when we arrived our accommodation was not booked for even though we had paid for it. It left us with no choice but to return to UK. Love holidays refusing to take responsibility in finding out whats happened to our £500 for the accommodation. Overall for the holiday we lost over £1k. I want someone to investigate this matter so we could get our money back.”

Helpful Report

Posted 8 years ago

“easy to book, advisor who we spoke to was very helpful and booked everything we needed, very pleasant experience”

Helpful Report

Posted 8 years ago

“I booked a holiday on there website thought I'd booked it from Birmingham when confirmation came through in email I noticed I had booked from Manchester, rang love holidays immediately explained to them and they said there was nothing they could do I had to change it with Monarch. Which I did and paid extra then rang Love holidays to notify them. Monarch went under and Love Holidays rebooked my flights with Ryanair from Manchester and are saying that if I want it changing I have to do it with Ryanair. This is no holiday company it's a farce! They just book a flight and hotel for you like any one can. You're not protected at all. I am now stuck with a holiday that is leaving from the other side of the country at an unreasonable hour. I have rang on 3 occasions only to be told they are so busy dealing with me Monarch holiday bookings that I will have to email they gave me the email address. First email over a month ago was ignored and still sits not replied to the special Monarch one. The second I sent to complaints they replied saying the above basically tough. I feel cheated out of my money and will never use this company again. They say you never know how good a company is until there is a problem.”

Helpful Report

Posted 8 years ago

“I had to cancel my booking for Turkey 24 hours after booking it. I paid a £50 deposit. They took 50% of this (£25) plus their admin fee of £14.95. Love holiday have also told me I must claim the remaining £10.05 from their collection service! What a cheek. It is an unregulated business that should be shut down! License to print money.”

Helpful Report

Posted 8 years ago

“Absolutely terrible company to deal with if anything goes wrong. Was given transfers from Cancun Airport to our hotel (15min journey) we arrived in Cancun to a tropical storm, we were marrying out there so I was very aware my wedding box could get damaged if in the rain too long. We were left standing by the company for over an hour - having travelled to Cancun before this is never the case the company allocated to us were truly awful. Eventually after shouting a bit louder (all the Mexican, American and Spanish were all being taken before us) we received our car and got to the hotel, my wedding box destroyed but thankfully dress in tact. Putting it behind us we had a great holiday until the day before our departure. With no word at all on our pick up I text the number given to us to eventually after 12 hours of waiting be told we would be picked up 5 hours before our flight - this I found utterly ridiculous as check in wouldn't even be open, I requested they re look at this but no they would not budge and blamed Love Holidays for the time. They told me they would cancel the transport and I should contact Love Holidays for a refund. We had to get a taxi which cost around 30 dollars but at least we weren't in an airport for hours which was totally unnecessary! Emailed Love Holidays who quite frankly were not interested, they passed query to the agent who offered a £6 refund, no apology for my destroyed wedding box or the whole distress it caused - and Love Holidays basically said they could do no more - this company is simply an agent so if it goes well great - but you are completely on your own if it goes wrong they are not interested - I am still funnily enough waiting on the £6 they haven't even had the decency to give me that back - crowd of cowboys I will never use again and urge anyone to think twice!”

Helpful Report

Posted 8 years ago

“booked a 2bedroom apartment got 2 individual rooms with an imaginary door between them complained they promised the earth and came back & washed their hands of my complaint abta then took it on only to say that the hotel is not abta covered bunch of cowboys”

Helpful Report

Posted 8 years ago

“WORST COMPANY EVER! I advise anyone to not book with Love Holidays. I had booked a 5 day holiday to Barcelona costing me a total of £1,200! (which I was fine with) they then changed my flights two months after booking this, the flights meant I lost TWO full days of the holiday and they still expected me to pay the full price of £1,200. They do not help with any problems at all the woman on the phone even told me 'sorry there is nothing I can do' because of this I cancelled the holiday. They then sent me an email telling me I had to pay a £197 cancellation fee!!!! Appalled by this disgusting service they should be ashamed to even treat their customers like this. DO NOT BOOK!!!”

Helpful Report

Posted 8 years ago

“This is my first holiday through love holidays and I am only 3 days in and can safely say I would not recommend them. We flew to Turkey from UK and the transfer to our hotel was booked with a company that doesn't exist thus we had to wait until everyone had left for someone to realise they were supposed to be driving us which took over 45 minutes. That's 45 minutes being in a country we've never been before and having to consider using the small amount of spending money we had to pay for a taxi ourselves. Love holiday provide a number to call however, it goes straight through to voicemail and they call you back depending on how severe they deem the emergency. As an anxiety sufferer this is horrific to not be able to talk to someone to assure you they can help. Next we arrive at our hotel, having paid for 24 hours all inclusive, to be told our all inclusive is only applicable during certain hours and we would have to pay for an upgrade. Again I phoned and left a voicemail with loveholidays who returned our call almost 12 hours later. They told us we would have to pay the upgrade and they would immediately pay us back on the first working day (Monday). It's now Monday evening, we have received no payments from loveholidays and we have barely any money left. I have been severely sick as a result of these constant issues and have yet to enjoy a very costly holiday. Tuesday update - We are being forced to stay in our resort and miss out on exploring as we used our money to pay for an upgrade due to false advertisement. The Inresort email recipients are ignoring me and I hope this new email address you have provided does not follow suit. Holiday is basically ruined!!! Wednesday Update - it's now Wednesday and Loveholidays still haven't returned our money which was promised by Monday! We were due to go souvenir shopping today but we can't even do that and Loveholiday have ignored all my chasing emails yesterday UNTIL I emailed quoting the law and how they have broke it…funny enough they then responded but still lied and said that I would have my money that day!”

Helpful Report

Posted 8 years ago

“Booked a Holiday with Loveholidays Booked a Holiday with Loveholidays, flight and accommodation to Tenerife, Leaving UK on 03/10/17 to be flying with Monarch, watching the news unfold early (very) Tuesday morning decided to book another flight with TUI, lucky enough got one with almost identical timings. Received an email from Loveholidays giving clear and precise update on Monarch situation, informed them had managed to get another flight, my refund for the original Monarch flight was processed by Loveholidays on 05/10/17 and back in my account 2 days later, brilliant brilliant service from Loveholidays.”

Helpful Report

Posted 8 years ago

“I don't like having prices changed, a holiday advertised for £3156 by the time you get to the check out it goes up to £3955???”

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Posted 8 years ago

“No flexibility in bookings that go wrong and a complete lack of understanding of the customers needs. I have been waiting 4 days for confirmation that I am not going to be charged by both them and the airline company for a changed flight that was reported as wrong within a couple of hours of receiving the confirmation.”

Helpful Report

Posted 8 years ago

“This is my first booking through Love Holidays and will most certainly be my last. I have had nothing but hassle from the start. I tried contacting love holidays customer service to check if I could add a passenger onto my booking to be on hold for around 30 minutes I requested a call back which never happened. I ended up calling the sales line the following day and got put through to customer service straight away to be greeted by someone who really didn’t want to help and told me I needed to add passenger on in manage my booking which I did. To then wait a couple of days for a response advising there was no availability at my chosen hotel. I then made a request to change hotel and once this was confirmed I then requested the passenger be added. A new quote was emailed I then replied to confirm to continue with changes and queried the room type. I had a reply the following day to confirm room and again I agreed to continue with booking. After a few days I had still not received amended paperwork so chased it up with another email to be advised that they have not received my confirmation. After spending a further week emailing back and forth I was given a new quote which was around £50 more than the original. Then the following day I received yet another quote which was a further £40 more than what I had received the previous day. I requested a call from a manager to discuss the poor customer service I had received which I am still waiting for (this was around 2 weeks ago). I did call and after being on hold for an hour and half finally spoke to a guy called Ben who apologised and advised they have received confirmation emails and he is unsure why I was told they hadn’t. I was also told that I should pay the original amount as it was their error and he sorted booking to add additional passenger, changed hotels as I had previously requested and sorted flight as we were originally booked with monarch. Although I spent over 2.5 hours on the phone this did restore a little bit of faith in love holidays until the payment was due as I had set up a monthly payment plan for around the 11th/12th of each month. I actually made the payment using manage my booking on the 10th to then receive 2 emails the following day one advising payment had not been made and the other confirming payment is successful. I thought this may have just been a cross over with payment and logged into my account to see payment had been updated as received. Then today I have received an email from credit control advising payment has not been made and that I need to contact them to make the payment. I again logged in to my account and the payment is showing as deducted from my balance and after checking my bank the payment has Been taken. I will most certainly not use love holidays for any future bookings as they’re customer service is lacking and nowhere near any other companies. I would recommend their “customer service” teams attends training on how to deal with customers as it is diabolical. Anyone thinking of using this website please rethink and read reviews before spending your money with love holidays.”

Helpful Report

Posted 8 years ago

“We purchased hotel accommodation with the help of Valerie Burton at Loveholidays.Having carefully read through previous reviews before taking the plunge, I actually rang the company and Valerie picked up. I discussed with her the negative reviews ( I am fully aware of the truth that people are always inclined to report the bad and overlook the good experiences). Valerie was most reassuring and I felt confident from speaking with her. She backed up our conversation with an email of reassurance, then did the same when the booking was complete. A later email arrived too, checking that I was happy with everything. She even contacted the hotel directly to request a particular room on my behalf. I told her that I would write a glowing review on our return. Her it is! Thank you Valerie. I will definitely use Loveholidays again ( and hope to get straight through to you!”

Helpful Report

Posted 8 years ago

“So bare in mind I haven't even spoke to love holidays on the phone ... As of yet. I booked a holiday to Egypt in June. And I cancelled the holiday a week or so later Because things came up. I couldn't even speak to someone to cancel I had to email. They replied saying the holiday will be cancelled and that they will send the invoice for cancelling. I get that I wouldn't recover my deposit. They emailed again to say my invoice is attached and I replied there is nothing attached. Emailed the same thing again and got the same reply with nothing attached. I wasn't going to be paying any additional charge after I cancel well in advance and didn't even enquirer about my deposit back. I have just received a letter they are going to take me to court if they do not get £800.00 that's more than the holiday would have cost. They won't be getting a penny. And from what I've ready about thier customer service. If they want it they'll have to call me. Also with this was no warning of if you don't pay we will take you to court etc. Just the letter saying they will if it's not paid. Do not book with this joke of a company.”

Helpful Report

Posted 8 years ago

“Be very wary of booking with this group, it transpires they pass your booking to a third party to fulfill at which point both companies absolve themselves of any responsibility for the package you have booked. Loveholidays did review our claim and dismissed it with a token offer of compensation which in no way compensated us for the experience, the customer service reps, including Senior Customer Relations Executive did not fully respond to our questions and in fact claimed that the situation was beyond their control as an agent, as a result my review is more emphatic than before....a holiday which does not meet the description is regrettable, but an agent who denies all responsibility whilst proffering poor service and a paltry compensatory gesture are unforgivable.”

Helpful Report

Posted 8 years ago

loveholidays.com is rated 1.2 based on 2,253 reviews