Name: loveholidays.com
Rating: 4.39

“My favourite place to book a holiday”

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Posted 2 months ago

“Agadir is very safe for family with the kids,people there very kind ,Ameizing place and lovely 😍”

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Posted 2 months ago

“Good communication”

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Posted 2 months ago

“Good offers!”

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Posted 2 months ago

“This is the second holiday I've had with Lloveholiday and I've got another already booked for next year. Brilliant holiday firm, great deals and so easy to use. 👍”

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Posted 2 months ago

“Good service”

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Posted 2 months ago

“Great app communication and we loved being able to make monthly payments. Definitely would use again 😎”

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Posted 2 months ago

“Excellent service, good levels of info without bombarding me. Everything I needed for a smooth booking and holiday”

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Posted 2 months ago

“Good site, easy to navigate, great prices and options.”

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Posted 2 months ago

“Very good app loveholiday”

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Posted 2 months ago

“Lovely clean hotel, staff lovely and food & drinks at the bar were 👌🏼”

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Posted 2 months ago

“Love holidays are a joy to deal with, very easy and very straight forward, cannot recommend them enough as they are now our first stop for every holoday”

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Posted 2 months ago

“Most easiest and convenient travel agency”

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Posted 2 months ago

“Overall pleasant stay in a well equipped hotel. The food was nice and the staff were very accommodating. Would recommend this place to a friend”

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Posted 2 months ago

“We travelled as a family of six and booked two rooms. Unfortunately, our experience was seriously affected by repeated room and maintenance issues. In Room 001, the air conditioning was not working. As the weather was extremely hot, all six of us had to stay in Room 002. We reported the issue to reception, and maintenance staff came to inspect and repair the AC, but they were unable to restore it to proper working condition. We also found cockroaches and a large number of ants in both rooms. We requested that our rooms be changed, but it took two nights before alternative rooms were provided. We were eventually moved to Rooms 1181 and 1182. The AC in Room 1181 was technically working, but the cooling was extremely weak, and there was a strong damp smell throughout the room. Room 1182 had properly functioning AC, but there was no refrigerator in the room. At this stage, we decided not to make another complaint or request another room change because two days of our holiday had already been disrupted by these issues. Overall, we were very disappointed with the room conditions, cleanliness, maintenance response and the amount of time it took to resolve the problems. We hope the management takes these issues seriously and improves the standard of accommodation and customer service for future guests. I wouldn’t recommend this hotel to English speaking guests. Most of the hotel staff and guests appeared to be French-speaking, and due to the language and communication barrier, English-speaking guests may feel left out. The food was of average, around three-star quality, and there was not much variety. I was particularly disappointed with the hotel’s excursion team, as we found them to be misleading. We booked two excursions through the hotel. For the first excursion, which was a boat trip, they showed us a picture of the boat we preferred and assured us that this was the boat that would be used. However, on the day, we were taken on a boat that was in considerably poorer condition and did not match what had been shown to us. For the second excursion, we booked an animal-riding experience for three people, including three horses and two camels. However, when we arrived, they initially tried to provide only three horses and one camel for us to share. We strongly protested and explained that we had paid for three horses and two camels. Fortunately, after some discussion, we eventually received the service we had originally paid for. Overall, the experience was disappointing, particularly because of the communication difficulties and the way the excursions were handled.”

Helpful Report

Posted 2 months ago

“We travelled as a family of six and booked two rooms. Unfortunately, our experience was seriously affected by repeated room and maintenance issues. In Room 001, the air conditioning was not working. As the weather was extremely hot, all six of us had to stay in Room 002. We reported the issue to reception, and maintenance staff came to inspect and repair the AC, but they were unable to restore it to proper working condition. We also found cockroaches and a large number of ants in both rooms. We requested that our rooms be changed, but it took two nights before alternative rooms were provided. We were eventually moved to Rooms 1181 and 1182. The AC in Room 1181 was technically working, but the cooling was extremely weak, and there was a strong damp smell throughout the room. Room 1182 had properly functioning AC, but there was no refrigerator in the room. At this stage, we decided not to make another complaint or request another room change because two days of our holiday had already been disrupted by these issues. Overall, we were very disappointed with the room conditions, cleanliness, maintenance response and the amount of time it took to resolve the problems. We hope the management takes these issues seriously and improves the standard of accommodation and customer service for future guests. I wouldn’t recommend this hotel to English speaking guests. Most of the hotel staff and guests appeared to be French-speaking, and due to the language and communication barrier, English-speaking guests may feel left out. The food was of average, around three-star quality, and there was not much variety. I was particularly disappointed with the hotel’s excursion team, as we found them to be misleading. We booked two excursions through the hotel. For the first excursion, which was a boat trip, they showed us a picture of the boat we preferred and assured us that this was the boat that would be used. However, on the day, we were taken on a boat that was in considerably poorer condition and did not match what had been shown to us. For the second excursion, we booked an animal-riding experience for three people, including three horses and two camels. However, when we arrived, they initially tried to provide only three horses and one camel for us to share. We strongly protested and explained that we had paid for three horses and two camels. Fortunately, after some discussion, we eventually received the service we had originally paid for. Overall, the experience was disappointing, particularly because of the communication difficulties and the way the excursions were handled.”

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Posted 2 months ago

“The Hotel Cristina is in a lovely location. Easily reached by bus service. 10 mins from St Helier and in the other direction 10 mins from St Aubins. Staff so helpful and friendly. The hotel is relaxed and has a very calm feel to it. It is on a hill which gives beautiful views but not good for anyone with mobility issues/prams. Highly recommended Hotel!”

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Posted 2 months ago

“Easy process”

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Posted 2 months ago

“Great service. Easy to use app, all documents in 1 place, brilliant communication.”

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Posted 2 months ago

“Straightforward, excellent value for money, with a wide range of options from hôtels, flights and destinations. Made choosing our holiday simple and within our budget we got more than we were expecting in high season August.”

Helpful Report

Posted 2 months ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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