Name: loveholidays.com
Rating: 1.18

“3 times booked a holiday to celebrate my birthday later in the year. 3 times Love Holidays called to cancel the booking, saying someone else must have booked at the same time! Really?!! Happy Birthday to Me!!! Thanks!!! Stay away from this company as I know I can check in the next few days & the cancelled holiday will be advertised!!”

Helpful Report

Posted 6 years ago

“I cannot go into detail right now as its with ATOL and probably going to court but DO NOT BOOK WITH THESE GUYS. That cannot be stressed enough!”

Helpful Report

Posted 6 years ago

“Awful company be very very careful. If any information on their website is incorrect regarding hotels, flights ect they will take no responsibility at all. I booked an aqualand resort holiday only to find via another means that it doesn't open until the end of our stay. Loveholidays have now updated their website following my information but will not hold any responsibility and just quote the terms and conditions. I'm sure most have had lovely holidays but this company cannot guarantee your holiday and will not support you when things wrong. Awful company can you imagine how my kids are feeling now.”

Helpful Report

Posted 6 years ago

“My experience with loveholidays.com becomes yet more and more stressful. I keep trying to amend my holiday dates but loveholidays keep moving the goal posts and with each subtle move of the goal post your holiday price increases. They say they work on live prices but you cant call them and talk to them live so you have to wait until they decide to get back to you. This experience has made me question whether even going on holiday is even worth the hassle! I've made several complaints on their Facebook page and various review sites but they maintain their radio silence until they hit you with a price hike 3 days after your initial enquiry. AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID”

Helpful Report

Posted 6 years ago

“DO NOT USE THIS COMPANY WHATEVER YOU DO. SAVE YOURSELF THE HEART ACHE. DO NOT USE THIS COMPANY. SAVE YOURSELF THE HEARTACHE. DO NOT USE THIS COMPANY WHATEVER YOU DO. SAVE YOURSELF THE HEART ACHE. DO NOT USE THIS COMPANY. SAVE YOURSELF THE HEARTACHE. DO NOT USE THIS COMPANY WHATEVER YOU DO. SAVE YOURSELF THE HEART ACHE. DO NOT USE THIS COMPANY. SAVE YOURSELF THE HEARTACHE.”

Helpful Report

Posted 6 years ago

“Bad experience using love holidays so far. Their website claims you can do everything easily through their manage my booking app...but only when the damn thing works and when its down theres no back up, even over the phone! I've just been told I've been waiting a week to accept amendments to my holiday because their system is down! I may now have to cancel the holiday and the flights that cost extra to re-arrange on the advice of love holidays. Really easy and stress free? Not a chance, THE most stressful holiday booking experience I've ever had! Just got off the phone with them now...they won't do anything over the phone unless your going on your holiday in the next 14 days? why? They've just piled a load of undue stress on me now. I've been trying to sort my issue for a week and after finally talking to some one who could access their system I was told they'll just forward my request to the department it went to in first place and I have to wait up to 72hrs for a response! Why? What a bizarre set up! I AM NEVER USING THIS FIRM AGAIN...I'M ACTUALLY CONCERNED ABOUT MY UPCOMING HOLIDAY NOW. IF THIS IS THE EFFORT THEY PUT IN TO HELPING YOU BEFORE YOU GO AWAY GOD KNOWS WHAT ITLL BE LIKE WHEN I AM AWAY! FINGERS CROSSED”

Helpful Report

Posted 6 years ago

“Bad experience using love holidays so far. Their website claims you can do everything easily through their manage my booking app...but only when the damn thing works and when its down theres no back up, even over the phone! I've just been told I've been waiting a week to accept amendments to my holiday because their system is down! I may now have to cancel the holiday and the flights that cost extra to re-arrange on the advice of love holidays. Really easy and stress free? Not a chance, THE most stressful holiday booking experience I've ever had! Just got off the phone with them now...they won't do anything over the phone unless your going on your holiday in the next 14 days? why? They've just piled a load of undue stress on me now. I've been trying to sort my issue for a week and after finally talking to some one who could access their system I was told they'll just forward my request to the department it went to in first place and I have to wait up to 72hrs for a response! Why? What a bizarre set up! I AM NEVER USING THIS FIRM AGAIN...I'M ACTUALLY CONCERNED ABOUT MY UPCOMING HOLIDAY NOW. IF THIS IS THE EFFORT THEY PUT IN TO HELPING YOU BEFORE YOU GO AWAY GOD KNOWS WHAT ITLL BE LIKE WHEN I AM AWAY! FINGERS CROSSED”

Helpful Report

Posted 6 years ago

“would not recommend love holidays if it was the last holiday company on earth. There service is absolutely appalling. I have been trying to change details of my holidays for the last 3 weeks and I still don’t know where I stand. Any changes you want to make must be done through the website. You send a request of which there customer services team in India will pick it up about 4 / 5 days later and give you an incorrect response of which you can only send another message and hope for a more capable person to pick up ur message. When I phoned love holidays they were unable to help me unless I was fling within 14 days. HELLO my holiday will be booked out by them. I am sooooo sorry I booked with love holidays I would cancel but I don’t want to loose my deposit. Do yourself a favour and DONT use this company. I’m haven’t gone on holidays yet but will need one after all the stress of this if I ever get there”

Helpful Report

Posted 6 years ago

“Great packages, THE WORSE CUSTOMER SERVICE!!! They lied to my face and treated me like stupid. If you need to speak with customer service you better book another holidays somewhere else as they are useless and rude!!!”

Helpful Report

Posted 6 years ago

“I booked a trip to NYC and the airline moved the flight times. The airline said on their website if the new time is inconvenient, the will change the flight for free. I also have Twitter messages from them. As I booked via LH I asked them to make the change, and they quoted £550, blaming their supplier. I would happily pay an admin fee but £550 for what Delta are offering free is ridiculous. Delta were going to just change the booking but their system requires the ok from LH.”

Helpful Report

Posted 6 years ago

“I have booked an hotel through Loveholidays. hotel dos templarios, in Tomar portugal. price £150.00. an option was offered of a low deposit of £30.00. when I got the confirmation a transacton fee of £14.85 which I had not requested. This is for 55% in 8 weeks and the remainder in 11 weeks. I recon that the interest charge is about 50% apr. I could not change the payment arrangement. I am paying with a credit card which has an apr of 11%. BEWARE. Booking.com needs no deposit, you can cancel without charge and do not have to pay untill yoe arrive. ! what a mistake”

Helpful Report

Posted 6 years ago

“Website easy to navigate - best price - confirmation details correct”

Helpful Report

Posted 6 years ago

“DO NOT USE LOVE HOLIDAYS. BOOKED HOLIDAY, NO AVAILABILITY LEFT IN THE HOTEL WHICH WAS SHOWN TO BE AVAILABLE ON WEBSITE YET WOULD NOT CANCEL OUR HOLIDAY FREE OF CHARGE. ROOMS ARE NOT LIVE. WEBSITE IS SCAM. TAKE YOUR MONEY FOR HOLIDAYS WHICH NO LONGER EXIST. BETTER TO BOOK WITH REPUTABLE BRAND LIKE TUI.”

Helpful Report

Posted 7 years ago

“The worst hotel and holiday provider I have ever encountered !!!!! My partner booked to go away to Edinburgh in December for my birthday he then 7 days before going broke his leg. He then had to get a plate and 8 screw's so we where unable to go up. The same day he went online and contacted the so called holiday provider and went through there cancelling policy, to which they did not reply. He then went though the whole process again and rang them multiple times regarding the situation. It ended up being three days before the company replied which they then stated it was to late to cancel. I have been emailing the company on and off since December it is now march, with the longest waiting time of 55 days for them to bother to reply to me. which they have now said we cannot have a refund or change the date of my birthday present. DON'T BOOK WITH THIS SO CALLED HOLIDAY COMPANY THEY SHOW NO "LOVE" TO ANY CUSTOMER !!!!”

Helpful Report

Posted 7 years ago

“The worst hotel and holiday provider I have ever encountered !!!!! My partner booked to go away to Edinburgh in December for my birthday he then 7 days before going broke his leg. He then had to get a plate and 8 screw's so we where unable to go up. The same day he went online and contacted the so called holiday provider and went through there cancelling policy, to which they did not reply. He then went though the whole process again and rang them multiple times regarding the situation. It ended up being three days before the company replied which they then stated it was to late to cancel. I have been emailing the company on and off since December it is now march, with the longest waiting time of 55 days for them to bother to reply to me. which they have now said we cannot have a refund or change the date of my birthday present. DON'T BOOK WITH THIS SO CALLED HOLIDAY COMPANY THEY SHOW NO "LOVE" TO ANY CUSTOMER !!!!”

Helpful Report

Posted 7 years ago

“I’ve had a dreadful experience with Love Holidays, so much so that I had to warn others, you may not get the holiday you paid for. They seem to think it’s perfectly ok to mess their customers about & use bait & switch tactics to get more cash out of you. I paid for 2 weeks half board in Turkey for May for my family, then Thomas Cook changed our outgoing flight by 2 days, a significant change according to the 2018 Package Holiday Regulations. Love Holidays response to this was "oh, I think you got that way too cheap" then said they'd get back to me. A week later, a return call from LH saying that if I wanted to move my return flight by 2 days to match the changed outgoing flight, so I get the full 14 nights break that I paid them for, they wanted another £279! Unbelievable! Months of going back and forth, they wouldn’t move on it and the figure ended up changing to £306 extra. They tried to tell me this was perfectly normal behaviour and was the norm amongst travel companies, this of course was absolute rubbish. They repeatedly said either pay up or cancel, hassling me by phone (even though I told them I wanted email communication only, repeatedly). I even got 5 calls in one afternoon at one point, clearly trying to bully and intimidate me in to submission. Not once did I get an apology for the stress and hours of hassle they caused me, let alone any compensation for the trouble they caused. Nor did they care that I'd reported them to ABTA for breaking their code of conduct, or when I reported them to Trading Standards. I most certainly was not giving them any more money, so now I’ve no holiday. Thanks very much Love Holidays! They genuinely didn't care they'd taken my family's holiday away, we've had a very hard time lately and desperately needed this break. I of course now cannot book anything else for the same time, as most places are booked up or way beyond what I can afford because of the huge time delay since this fiasco began. It's a mind boggling way to treat people that you want to come back for more business. So please be vary wary of using Love Holidays, i am certainly none alone in having received this treatment and the likelihood is that you won't get what you paid them for, and they won't care one little bit.”

Helpful Report

Posted 7 years ago

“Got ripped off and the director Craig and his idiot sidekick Fran who I can only describe as a tank with no fuel in it.....and when something went wrong at the hotel they ignored me completely. Cowboys”

Helpful Report

Posted 7 years ago

“Awful complaints system. Took out car hire through LoveHolidays and was wrongfully charged €2000. Still awaiting a response to my letter.”

Helpful Report

Posted 7 years ago

“Excellent online service, very easy website to use , lots of options from low deposits & instalment payments to straight forward booking.every aspect well covered & paperwork made easy for you .”

Helpful Report

Posted 7 years ago

“Easy and helpful website found a reasonable priced holiday not available on other websites.”

Helpful Report

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

loveholidays.com Reviews