loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,507 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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1.2

Based on 2,507 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 12th September 2025

Tracy

252

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful experience hotel was basic not 4 star as clearly stated on booking food was awful flies on it at breakfast room given was on the street no privacy overlooking others who could see in demanded to be moved no support given by rude staff at Brisa Marina Hotel sillot contact UK Love holidays rep moved us to another room on Monday never shown room told by staff at hotel take it or leave it awful room no privacy with neighbours towels torn shocking moved out to proper 4 star hotel on 10th October on our own as no offer of transfer or further support from Love holidays only a free trip to the caves or where ever we wanted to go to for the day”

loveholidays.com 1 star review on 18th October 2022

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Posted 3 years ago

“Awful company. Have used about 10 times but the past 3, they just do not have any customer service skills. You cannot speak to anyone. We had loads of issues whilst in resort. Their process is for customers to report whilst there. We did. Not one ounce of support. Now home and LH don’t want to know. Sister had same experience last month and I’m embarrassed I recommended them at the time. Avoid”

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Posted 3 years ago

“Awful customer service, avoid this company, they are not ABTA protected and state they will respond to your complaint within 56 days!”

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Posted 3 years ago

“Used this company many times before this summer and I had a good experience. However this July I went to Barcelona with my husband and two small children. All was OK until we were due to fly home. He had return bus collection service ordered with love holidays at the point of booking our holiday. We received the notification of our pick up time. We were waiting for the bus to come and it didn't come. I knew we were an good hour from the airport so engaged with hotel reception to call the bus transfer company twice and they didn't answer. So we had no choice but to order a taxi that cost us €133. We were panicked because at this stage the bus was 50 minitues late and panic set in as we thought that we wouldn't make our flights and now we had two hungry kids due to the time of day. To say it was stressful is an understatement. Anyway when we arrived back home we did look for reimbursement but to be honest an apology to my kids and to my husband and myself for the manner of how we were treated. What we eventually got many weeks later in October was a poor excuse for an apology; a refund of €60.95. Now the way I have been made feel was that we as customers did something wrong but that's 100% not the case. So please DONT USE THIS COMPANY; THEY LACK BASIC CUSTOMER SERVICE AND DECENCY. THEY MAKE THEIR INCOMPETENCE YOUR PROBLEM AND IMPLY YOU HAVE DONE SOMETHING WRONG. SO BE AWARE AND CHOSE A COMPANY THAT DESERVES YOUR HARD EARNED CASH.”

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Posted 3 years ago

“Awful experience, terrible customer service. Will never recommend using their service. Packaged holiday to Greece and return cancelled with Wizz duly informing LH before my travel, but they never made me aware. Was shocked when I arrived at the airport for return trip but there was none. Several telephone calls later, I was asked to book my return flight back and I’ll be reimbursed. Still emailing and chasing up for the refund since July 4th 2022.”

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Posted 3 years ago

“AVOID LIKE THE PLAGUE Refused to answer a query on the charge for my holiday - overcharged me by nearly £700 and refused to put me through to speak to a human, let alone a Manager. Refused to honour price guarantee. When I asked to speak to a Manager, the 'human' on the live chat called Jade cut me off with a message saying 'I am sorry my answer doesn't meet your satisfaction. I appreciate just how difficult this information can be to accept and hope the next time we speak I'm able to provide a better outcome for you. I'm unable to elaborate further on the details already provided. Enjoy the rest of your day and thanks for contacting love holidays' If only I had been able to contact love holidays! My first experience of booking with them. Never again. Please please avoid unless you have a spare £700 to throw away.”

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Posted 3 years ago

“Harible service scamers don't book true them They cancel my transfer back to airport wich I pay for No answer from them if they have you money forget about any contact be aware go somewhere else.”

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Posted 3 years ago

“We paid for a private transfer from Rome airport (Fiumicino) to central Rome, but despite waiting for over an hour, no driver showed up and no-one answered the phone number we'd be given. This also happened to another family we spoke with at the airport. We ended up getting a taxi at a cost of c£50, which is what we should have done in the first place rather than pay c£200 for the 2-way journey - to be fair the driver showed up for the return journey in plenty of time and we have no complaints about this. But Love Holidays have taken our money and don't answer my emails. I can see from the comments below that they're not likely to either and I don't hold out much hope of a refund. Once bitten, twice shy - I wont be using Love Holidays again.”

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Posted 3 years ago

“They messed up transfers and partially refunded. Messed up hotel room and refused to compensate. Gave us a tiny room for a day and then spent all day trying to move to the room we booked. Love holidays takes months to reply tor emails and refuse to refund me for that night. Cancelled one person flying with me. Hotel have refunded £100 to Love Holidays who refuse to pass it on. I would avoid at all costs and just book direct”

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Posted 3 years ago

“UPDATE: a representative from the company emailed me requesting proof the transfer never showed up. I provided more than enough information to confirm the transfer did not show to which they responded "thank you for your response Miss Quinn, I'll go ahead and close this ticket". I have reached out every day for the past 2 months and I am still awaiting a refund. This company has taken my money for a service they did not provide and is refusing to speak with me about a refund. They are a SCAM and I advise to AVOID them at all costs. DO NOT USE THIS COMPANY FOR TRANSFERS IN PORTUGAL. Waiting over an hour in the airport for pick-up. Had to call several times before a driver eventually showed up. Pick-up for the flight home was scheduled for 7am. No driver arrived. We called the "emergency number". A man, half asleep answered and said someone was on the way. Half an hour later, still no driver. Called the "emergency number" 5 more times and no one bothered to answer. Had to get a taxi and still trying to get a refund. Download the Free Now taxi app and use this. Faster, cheaper and more reliable.”

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Posted 3 years ago

“Arrived home from Seville, stayed at the Pension Giraldilla Hotel, can't believe Love holidays were using the photo's that won an award in 2009. When my friend arrived at the hotel, we couldn't believe it was the same hotel. The entrance was locked. we couldn't get in, waited ages before one of the guesses were Spanish and phone the hotel manager on our behalf and got the code for the security box and got us the key for our room. Told us we were on the top floor; he carried our cases up the winding stairs case. NO LIFT. When we reached the top floor, we are elderly ladies we didn't except to be put on the top floor. When we open the door, the room was disgusting, shoddy with one old hand towel and one bath towel to share. nowhere to put our clothes, the bed and shower wasn't clean. I phoned love holidays to complain. I was up till 4 am to get this sort. On the 26th Sept I contacted love holidays 4 times< I got told to contact the receptionist/manager. who was obviously invisible, does not exist. how many times do I have to tell you. It was the same scenario on the 27th Sept and the 28th Sept. Love holidays had trouble contacting the service provider/manager. in total I phoned Love holidays 10 times, asking them to change rooms, wanting a twin-bedded room, same reply contact the service provider/ manager/ receptionist. NO ONE IS HERE ALL LOCKED UP. I let my friend have the bed as she was in bad health, so I got a blanket and a pillow and slept on the floor for 5 nights, fully dressed. A young Spanish lad in the next room, phoned the manager and my friend was trying to speak to him, NO ENGLISH he said, the young lad translates only to receive verbal abuse. the hotel was a dirty excuse for the name, and the break was spoilt by the experience. Two elderly ladies took us ages to get our cases down all those steep winding stairs. We need compensation for all the upset, all the phones I made. This is not a hotel, more like a room for a one-night. NOT RECOMMEND”

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Posted 3 years ago

“When it comes to booking and taking your money, it is all great. However, advertising hotel with all facilities while at least 1/4 wasn't running. So much for taking kids to Crete on a family hotel, while no kids entertainment, kids food etc is not provided. It took over two months for someone to respond to my complain (After waiting this long, could not ever bother to greet me using my name). Obviously nothing to be refunded as I did not live chat with Loveholidays while on holiday (not considering every complain is no wi-fi. within the hotel). AVOID THIS COMPANY!!! CUSTOMER SATISFACTION IS NOT THEIR PRIORITY!!!”

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Posted 3 years ago

“I just am currently annoyed with the customer service. Today Saturday I am left with no other choice but to get my own transport to faro airport even though I had payed for transfers. Each company blaming other and obviously no one willing to get me to airport. I had changed my flight and was picked up at correct time on arrival but for some reason my departure time is different apparently now even though its on my printed copy. I will be back in Ireland before I waz to be transferred to faro. Nobody wanted to help Very poor quality of service 😕”

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Posted 3 years ago

“I booked this holiday in January 2022. After 5 months we asked to change our destination to a Greece holiday. For personal reasons we didn’t want to go to Jamaica anymore. Was told it was all booked here are your flights and then the week later told sorry there’s no flights available you’ll have to pick another destination. So we picked Egypt. And again the week later I was told there are no flights!! So twice I booked something and TWICE I was told there’s no longer any flights and not one of you are going to help me. So now I’ve been messaging and calling every single day for over a month and still don’t have a clue where I’m going on holiday as not one of you even tried to help us. Every time I rang I spoke to a different person and every time I had to re explain myself. Your staff are rude. I would be told to hang up as no one can help me. So we decided to stick with our original holiday to Jamaica. Surprise surprise exactly one week before we were supposed to go I was sent the most breif of messages telling me there are no longer ANY flights and we can’t go. Absolutely disgusting customer service!! Disgraceful. Both me and my partner have paid a lot of money nearly 3 thousand pounds and you are telling me now I can’t go? Absolute joke. I can’t believe how badly I’ve been treated. I then get put on new flights and I’m excited. I paid £100 to get to the airport. I get to check in and I am told I need a VISA to get into the country when I specifically asked if I needed VISA and was told no. So I did not get to go on my holiday that I’ve paid 3 thousand pounds for. I’m self employed. I’ve been out of work for over 2 weeks. No income. No money. I’ve been absolutely devastated and when I tried to contact you to help me I was told to calm down by various members of your staff. I was mortified stuck at the airport with no where to go. I used my money to get to the airport. I wasn’t planning on needing to have to get home. I was so embarrassed. Suitcase with no where to go. The staff at the airport laughed and did not even try and help. The service I have experienced from LOVE HOLIDAYS over the past 3 months is absolutely disgraceful. I did not get to go on my holiday. I was refused onto the plane. YOU we’re the ones that booked me on a connecting flights and YOU were the ones that told me I did NOT need a visa. I want a full refund and compensation on top of this. Disgusting. I’ve never felt so disrespected in my life. Over wanting a nice holiday. I’ll be suing you to high heavens. I have a big social media following and I will be showing this to everyone and make sure no one uses this company again. I want my refund ASAP.”

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Posted 3 years ago

“Booked Portugal with Love Holidays, got the hotel at 12am and no one was there to check us in. Called a number left on the window and no answer for an hour straight. It’s now 1am, we’re homeless in the pitch black in a foreign country. We call love holidays emergency line and explain the situation - ‘we will sort this and call back in 10 minutes’. It’s been 30 mins so we call back, same lady answers and she put the phone down. We called back at least 20 times and kept getting the phone put down, staff were even laughing. No concern, no professionalism and NO HELP. We had to search for another hotel and pay £200 for 1 night as the only hotels around were classy and expensive (as opposed to our dog house). Called love holidays next day and they tried to blame us for not telling hotel it’s a late check in HA. Got told investigation will now take 56 days. Still no sign of money, no apologies and no contact. What a disgrace of a company. Don’t be fooled by the lower prices - do yourself a favour and book with a proper agency. DISGRACE.”

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Posted 3 years ago

“As I right this am currently in tenerife,rang to confirm transfer pick up but suprise suprise its cancelled!!!useless customer service who have no clue about anything,joke of a company,never ever again.🤡🤡🤡”

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Posted 3 years ago

“Love holidays were absolutely useless, I wouldn't even rate them as 1 star, I would say negative 5 star. Their website was useless, not working most of the time, operator kept coming up with wrong booking, a holiday company that doesn't actually resolve anything, we booked two holidays one for this sept and one for next april, seriously wish we had not used them, used TUI in the past but saw these online and thought we would give them a chance. SUCH A BAD IDEA!!!! DO NOT USE THIS COMPANY!!! THEY ARE UNPROFESSIONAL AND COMPLETELY USELESS, SO MUCH STRESS, NEED ANOTHER HOLIDAY WITH TUI, SO PROFESSIONAL AND GREAT AT SORTING OUT ANY ISSUES AND DATE CHANGES, TUI ARE AMAZING, LOVE HOLIDAYS NEED TO VISIT TUI AND GET SOME POINTERS ABOUT HOW TO RUN A PROFESSIONAL BUSINESS !!!!!!!!!!!!!!!!!!!!!!11”

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Posted 3 years ago

“Our flight was delayed by 3 hours, we arrived at the hotel at 2am in the morning to find the hotel didn’t have our booking, the hotel were great and gave us a room, no issues with the hotel was actually really nice, good staff, but let down by loveholidays unprofessionalism, will never use them again”

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Posted 3 years ago

“If I could give no stars I would. We booked private transfer to and from hotel and airport. Our return transfer did not arrive and we were advised to get an alternative transfer by the cab company. 3.30am local time. We tried to do this, but when failed. Rang Love Holidays Customer Service rep on phone suggested we find someone Spanish to help us! Said they could not book us an alternative transfer. We were left to fend for ourselves We eventually got a taxi to Barcelona airport, but missed our flight home. We had to make own arrangements to get new flights. Love Holidays response: they have refunded our original cab fare and told us to contact airline for refund of flights. I have pointed out that airline will not give us refund as the flight left on time. We missed it because their agent did not provide the service we had paid for. They selected the transfer company. We thought we were getting a package holiday. this is clearly not the case. You are left to your own devices. We had 13 hours in Barcelona airport and are out of pocket by over £1,000 (2 adults and 3 children). Customer service is abysmal, they offered the cab fare back £117.00 then sent another email saying this has been sent. When I complained told me the matter is now closed and they will no longer correspond with me. Be warned DO NOT BOOK WITH LOVE HOLIDAYS they will leave you stranded if things go wrong. THEY DO NOT SELL PACKAGE HOLIDAYS”

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Posted 3 years ago

“They are a shamble! Don't use them... I should have checked the reviews before I booked with them. Will never use them again. Their customer service is horrible.”

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Posted 3 years ago

loveholidays.com is rated 1.2 based on 2,507 reviews