loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,506 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

Questions

Metrics

1.2

Based on 2,506 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 12th September 2025

Tracy

252

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love holidays were terrible, will never book with them again. Customer service is showing. They will take your money and that’s it your on your own. No reps abroad. Emergency line useless don’t care and they are not part of ABTA so no chance of getting any money back. Did not get a refund they didn’t care.”

Helpful Report

Posted 2 years ago

“Hi I book my holiday with love holiday now I need change my travel date some reason but they not answering they are very rood to talk I’m not happy with them please contact me 07456560505”

Helpful Report

Posted 2 years ago

“Booked a trip to New York which appeared to be a direct flight from Manchester, once I pressed button to buy the holiday, confirmation showed it was in fact a two stage flight from Manchester to Munich and then from Munich to New York. I immediately tried to cancel the holiday but no response from Love Holidays and to cancel would cost me over £1000.00 so no cooling off period, and I would strongly advise anyone to thoroughly check the conditions of the contract before going ahead.”

Helpful Report

Posted 2 years ago

“Never trust love holiday . We planned a trip to Spain and unfortunately couldn't get an appointment for visa and requested for cancellation or change in dates. They denied and all my money got in drain.”

loveholidays.com 1 star review on 16th December 2022

Helpful Report

Posted 2 years ago

“Worst experience ever worst travel company ever, no after service once they get your money your on your own, just hope you don't have any problems when your on your holidays as you will not get any help from love holidays, I had terrible experience with bedbugs in the city Hill Hotel kusadasi and I emailed love holidays, terrible customer service, and when I get back home and I wanted to follow up with love holidays ihad to start the process all over again with the details that i gave them when I was away, they refused to refund the money back I looked for, and they still won't pay, so if you think that you are getting a bargain just hope you don't have any problems when away remember love holidays will not help you so don't use,, I will never use this travel company ever again and I will never recommend love holidays to anyone, and don't go to the city Hill Hotel kusadasi either worst hotel experience I ever,,”

Helpful Report

Posted 2 years ago

“THE WORST company and customer service I’ve ever had to deal with. I can’t stress enough how much I do not recommend. I stupidly booked for a second holiday (despite everything in me saying don’t due to the last mess I had with them) and I regret it so much. My last holiday, the flight was cancelled and so the holiday couldn’t go ahead. It took me 5 months to be able to speak to them for a refund. They wouldn’t deal with you unless your holiday was within the next month. If you called, your number pinged and it said that your holiday wasn’t close enough. If you called withheld or with someone else’s phone, they’d only speak to you with a booking reference and then when you gave it, it would once again say your holiday wasn’t close enough. So 5 months before wr could get a refund and missed our window to book another holiday. And with my current experience, the customer service has been just as shocking. Misinformation which has actually cost me money (they’ve admitted it was misinformation but won’t reimburse). I’d go as far as saying they’re fraudsters.”

Helpful Report

Posted 2 years ago

“Still awaiting reply after been ripped of by hotel manager for 257 euros and locked out of room because of an accidental spillage never go to interpalace by blue sea in tenerife Common crooks who try to make you feel like a criminal the only crimnals are them for calling it 4star”

Helpful Report

Posted 2 years ago

“We are both in our mid 80s with health issues .We flew to Barcelona for a transfer to Lorett we were put of the coach (having to remove our own cases from under the coach ),then was told that the hotel was over that way 600mtrs into the middle of town.Same thing on return at 5am ,no interest shown by the company implying HARD LUCK, DONT USE THEM asked them to point this problem to future bookings as yet nothing.The holiday was great”

Helpful Report

Posted 2 years ago

“Terrible company .hotel nothing like they advertised. Resort rep none existant.Hotel in icmeler filthy we payed for another hotel on our card love Holidays offered me £41 compensation please dont go with them contact me for all.pics ets 07716253432”

Helpful Report

Posted 2 years ago

“You will book a holiday and have no communication with anyone but a bot. LH is not user friendly and any amendments needed will not be dealt with immediately. I wanted to cancel my booking and get a full refund. My email was ignored and confirmation email returned to me. Not a service I would recommend to anyone and would not use again.”

Helpful Report

Posted 2 years ago

“Their customer service is non-existent. If something goes wrong there is no back up! You cannot communicate with them directly, just a "chat" line which wastes 2 hours of your time to be fobbed off at the end. The only time you can communicate better is if you stop payment at which it's by email. You can't talk to anybody unless they are selling!!”

Helpful Report

Posted 2 years ago

“Used them a few times with No issue, But on the 20/09/2022 the French strike Ryanair contacted love holidays and love holidays never informed us. we flew to Alicante and made our way to Malaga and when we got to the hotel they had no reservation for us. they gave us a shabby room. we lost out on a lot and it cost us a lot of money. I will never used them again and people should be careful. All fine when nothing goes wrong, but when you need them it is hell. Book it yourself”

Helpful Report

Posted 2 years ago

“01234 230 430 - Don't bother. On hold for hours, got through, they put me on hold and hung up. This company has booked the wrong baggage on a flight and now is refusing to give us what we paid for. AVOID THIS COMPANY”

Helpful Report

Posted 2 years ago

“I’m trying to claim a refund from my insurance company for my daughter who sadly was unable to travel due to heart conditions she also has down syndrome and doesn’t understand why she could not go away I have tried on numerous occasions to explain to a love holidays representative I need a letter stating her name and how much her holiday cost as a individual All I get is you need to do it via the website which I have so many times but I just can’t get the relavant paper work from them to send to my insurers”

Helpful Report

Posted 2 years ago

“I booked a holiday due to start on the 11th of November in Greece. Due to flight changes I arrived at 1am the next day. I got confirmation from love holidays via their live chat before my trip that I would be able to check into the hotel at 1am. On arrival, my hotel was not booked, I had to pay an additional fee or else I would of had nowhere to stay. When I asked for a refund from love holidays they refused. Not impressed with their service and would never recommend”

Helpful Report

Posted 2 years ago

“Be careful with loveholidays. We booked a nice experience 5 🌟 hotel in Turkey through them, when we arrived to the hotel we found out that the hotel was overbooked and few of us from the UK were moved to a cheaper hotel that was in the middle of nowhere. No support nor compensation was provided by loceholidays. It was our first and the last booking through them”

Helpful Report

Posted 2 years ago

“Absolutely rubbish holiday company. When things aren't right they don't want to know. We were a party of 12 and when we arrived in Turkey there wasn't anyone there to assist us in where we should go etc, so the holiday was a mad rush to start with, then when our holiday was coming to an end we were to return back to the airport. There wasn't no transfer for us and nothing turned up to collect us leaving us all stranded at the hotel so we had to pay 150 euros for a private transfer even thou we had originally booked it when booking the holiday. We also had to pay further cost to check in online which again was pre booked, there's no one to speak to and no reps so they leave u stranded..they rang us at 4am in the morning the day of the departure day trying to put us on a different transfer destined for Manchester even thou our departure time was 2pm to Birmingham so when we tried to sort the issue nobody was interested. We also pre booked our seats but again when we were checking in we were all placed all over the plane even thou we had pre booked at extra cost. Honestly avoid booking with love holidays because if u have any issues when away then your on your own to sort it.. I'll never book with them again. We even tried making complaints when we returned to the UK but again they weren't interested.. There only interested when u are paying them money.”

Helpful Report

Posted 2 years ago

“Our daughter booked us a trip to tenerife that we are due to go on 1st December. She paid 6 installments and love holidays insist the final one was not paid. All payments where made through the my bookings section. When you contact customer services it takes over an hour to get through then they terminate the calls.. The rudeness of the staff are amongst the worst I have ever witnessed. After speaking with our bank they have told us that love holidays have received all payments. Please never ever book with them. Pay the extra fee quid and book with your local travel agent”

Helpful Report

Posted 2 years ago

“Terrible customer service. The only thing they can do is terminate the conversations before you have the answer . Leaves you very frustrated and I cannot believe they get away with it. Please avoid this company.”

Helpful Report

Posted 2 years ago

“Charged me for transfers that we did not book, contacted them prior to holiday date. Would not refund and caused endless headaches with my car rental. Would not use again and will be telling everyone not to use.”

Helpful Report

Posted 2 years ago

loveholidays.com is rated 1.2 based on 2,506 reviews