Lowes Reviews

Name: Lowes
Rating: 1.60

1.6 Rating 878 Reviews

13 %

of reviewers recommend Lowes

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1.6

Based on 878 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kathleen Wilson

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchase a fence from Lowe's, and had installed through Lowe's, and when I had trouble with the installers the I called the phone number that was given me. All I got from that customer service was a big around and left me on my own to deal with the construction company that Lowe's had hired to install the fence, and that construction company gave me a big around as well. I will never again contract a job through Lowe's, and it is a shame since I had wanted to remodel my kitchen, and using Lowe's contractors, but no more. A very disappointed customer.”

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Posted 2 years ago

“Lowes is such a racket! Look at all the terrible reviews , yet people return for the convenience. We need to stop! This is not the first time I have had issues, but it is my last. I went to the store off 2nd St in Edmond, OK yesterday. I bought a dryer. I stood at the computer as Jim updated my address and email- to be delivered today 8/8. The delivery guy from their 3rd party co (yet another problem), Riverside Logistics, called and was at my previous address. I told him what happened and he said nothing he could do, lowes would call me. They did about 10 minutes later. After about 30 minutes on the phone with them (the delivery guys could have driven to my house and set it up in that time) “customer service” said they would have to start a new ticket, couldn’t deliver for 3 more days, and did not offer an apology or any sort of compensation. I could not do this as I was going on vacation leaving Friday. They did not care. No empathy. No trying to resolve. Just said this is policy. Would not get a manager for me. Would not give me the phone number/email to the delivery co. Pretty pathetic customer service- they shouldn’t even call it that. Cancelled my order and said I want an email confirmation of my cancellation. Said I might not get that until tomorrow since their delivery guy would be on deliveries for another 3 hours (yet could not make it to me) and they can’t “cancel” an order until they get it back to the warehouse!!! Then don’t cancel- deliver it!!! I asked her how I would receive an email confirmation if she could not update my contact info unless I rescheduled my purchase- she said she would make a note. Im sure that will happen. DO NOT BUY FROM LOWES!!!!!!!!!”

Helpful Report

Posted 2 years ago

“I couldn't order double front doors and a storm door from the store, I had to special order it. It took 2 months to finally get measurements done, I was assured I should be having the install complete in 30-45 days. It's been 3 months of constant updates going back and forth that the storm door is on back order but the front doors are in. The next call in 3 weeks they say the storm doors are in but the front doors are on back order. I put the entire amount, $10,000, on my Lowes card which maxed it out. I am unable to charge now and now I'm getting interest applied. I had planned to pay off the doors in 2 large sums to free my card up and avoid interest. This has been a living hell and I'm not sure if I'll ever get my doors. Never, EVER again with Lowes!”

Helpful Report

Posted 2 years ago

“I recently had a fence installed by a Lowe's subcontractor. The workmanship was terrible. I had to redo several segments of the fence myself. The fence boards were supposed to be cut to 4 feet from the six foot dog eared fence boards delivered to the job site.There is a ten foot section of the fence where fence boards were cut 47 inches and there is a one to two inch space between the bottom of the fence boards and the ground.The Lowes store I contracted with to have the fence built had me sign a 31 page contract and pay the full price of the fence before construction began. There was a delay before the subcontractor contacted me and when I contacted thee salesman at the store, he informed me that it was out of his hands and he would not help me. If you are considering having Lowes do some work for you, do not walk away, run instead.”

Helpful Report

Posted 2 years ago

“Lows of Gulf Breeze Florida. I paid Lows about $20,000 of my money to install a white 6 foot vinyl Fence around my property. It has been approximately 3 months and Lows has not completed the installing of my fence, every time I talk with Lows Gulf Florida I am told they will come out in a few days to complete the fence all the items has been in for several weeks we just have been trying to get the installer to finish the fence another lie. Lows took my money and will not give it back and will not finish the fence. Lows should give me a rebate or credit for taking this long to complete the job after I had paid them in full in advance approximately three months ago before they had ordered the fence. I want the work completed.”

Helpful Report

Posted 2 years ago

“Lowes has horrible customer service. I purchased a front door from them. One month goes by and the door is being sent over from another store. Two weeks Later and several messages to the Lowes representative for installation and Premier Service Group, they finally set up installation for two weeks. Receive the message that it was schedule for the 26th. Took the day off work and no one showed. Tried to call Premier 9 times and was sent to voicemail. Left three voicemails and someone finally called me back. They stated that my installation was for August 3rd, we changed it. Changed it without letting me know? They must have realized they messed up, because by some miracle all of a sudden they have an opening for the next day. Take the next day off from work and the installers come. They start the process by checking the doorbell to see if it works. As we all are standing there, the doorbell rings, doorbell rings again, and again as he’s testing it. After testing, they start taking everything apart to install the new door once a new door is installed they hook the doorbell back up. The doorbell doesn’t work, so they tell me this is what happens sometimes with older homes. So you unhook my doorbell, and now it doesn’t work because it’s an older home and it was working before so Premier refuses to step up to the plate and do anything about it I contact Lowes talk to three different people. Manager over installation at the Murray store says we will have an electrician come out and make it right and fix it and eat the charge. Next day I get a call from Lowes representative stating that the manager will offer me $50 gift card to go to Lowe’s and buy a doorbell and basically fix it myself and if I decide I don’t want the $50 then it’s over from there and they refuse to help any further. The inform me that is the only offer on the table. So, my doorbell was working when they started the project and now I get a 50.00 gift card to fix it myself. After this circus, I will never purchase anything from Lowe’s again. I should have listened to all the review over the internet. Horrible customer service. They don’t care about making things right when it was there installers that caused the issue.”

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Posted 2 years ago

“Deliver service is terrible. Can't say much more that that, not enough characters.”

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Posted 2 years ago

“Years ago perched at different period of times stove, refrigerator, washer, and dryer, their customer service was good. NOW July 18, 2023 my new refrigerator was delivered and installed at my home. I asked the installers to change the doors from left side opening to right side opening the reply was we can't do that and it's not recommend even though there are mounting holes in the refrigerator and doors. Went back to Lowe's and was told I didn't tell tell sales when I perched it. Now problem should be done July 22, 2023 STAY AWAY FROM LOWE'S. Should have gone to H D instead. NO MORE LOWE'S for me. All contract installers and do just whats on their paper work. Hershell Ormanian”

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Posted 2 years ago

“I went to Lowe's in Trussville to buy a door.I was waiting on the person who suppose to sell the doors for about a hour he never show up.So I left without my door.I think someone should be back there at all times.”

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Posted 2 years ago

“my windows are the worst andjob not finished,its a year now wow,just sorry i will not give lowe's a good review,f-”

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Posted 2 years ago

“I had my very worst experience with Lowe’s ordered for a refrigerator and was scheduled for delivery 4 days back and still the appliance is not delivered. When you call the customer care they were so arrogant and say that we are not responsible and the store is responsible to deliver the product when reached out to the store they say excuses like the delivery was rescheduled and they don’t have people to deliver it and so on after regular followups on the 4th day today they said that the appliance is out for delivery with their vendor and they’re not sure when it would be delivered. They could not track the delivery once it’s out of their door and it’s not their business really. Sick of these guys. This is my first and last experience with Lowe’s. I don’t even understand how they run the business. Don’t ever purchase any home needs with lowe’s it’s a nightmare doing business with these cringes.”

Helpful Report

Posted 2 years ago

“Worthless kept charging my credit card I would leave no stars if I could”

Helpful Report

Posted 2 years ago

“Lowe's has lost its mind. While they do have the right to enforce their own policies, they also have the right to be flexible. I have shopped at Lowe's as a contractor for more than a decade spending $60,000+ per year. Our accountant takes the receipts every week, and despite Lowe's claims of their pro system keeping track of every purchase, it doesn't even if presenting the credit card. Suddenly Lowe's (at least the ones in Hagerstown MD) have refused ALL returns from everyone without a receipt. They make great effort to attract contractors but then have ended this slight courtesy. Since pro information already exists, such as address, credit card numbers, and phone numbers, the likelihood that pros being a theft problem is lower than the typical Lowe's customer. I tried to return 7 pieces of wood and you would think I'd stolen $1000 in DeWalt equipment. Again, yes, Lowe's has the right to enforce the no receipt policy, but doing so as a blanket policy makes no sense and hurts their business. As an example, I was pretty frustrated by the manager's group think and repetitive mindlessness to the point that I walked out on a ,$15,000 purchase that day ... $10,000 of cabinets and $5000 appliances. I encourage Lowe's to come up w a better way to continue giving pros more courtesy if they want to continue courting pros. That day, Home Depot got $15,000 rather than Lowe's.”

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Posted 2 years ago

“Never buy patio door from Lowe’s they install n door mess up there put replacing for me 6 months later 😢 door closes not right locks can’t lock just used wood stick to lock not happy never shop from Lowe’s again!”

Helpful Report

Posted 2 years ago

“Wow where to start. We needed a new fridge for our rental. We found the "perfect " fridge. Right size, width, ice machine ect. The gentleman that helped us entered the wrong address for delivery. Needless to say after dealing with there 3rd party delivery company and a store manager we finally got the fridge delivered on the 5th try. You are supposed to receive a 30 min window before delivery. It was a 15 min window. I was 5 mins late. The 3rd party delivery was now in contract with there supervisor clocking my arrival time. (Even though they only gave me 15 mins) I arrive. They unload the fridge and tell me to unhook the water line. Lowes says on there website that they will unhook and rehook the new water line to the fridge. They did not help at all with any of this. Now to the fridge. The gentleman who input our order was suppose to sell us the fridge with the ice maker. He also sold us the new water line. Now you can understand how upsetting it was to find out that we did not receive any of it and were charged for the water line hose. We also payed for haul off and disposal of the old fridge. That did not happen either. This lead to my husband and father in law having to hook up the new fridge and disposing of the old fridge. We have been dealing with this for 4 weeks between all of the rescheduling. Very disappointing. We will never use Lowes again.”

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Posted 2 years ago

“I returned some items to Lowes that my contractor did not use to complete my kitchen remodel. I had the receipts. I handed the receipts to the cashier and told her I wanted cash back or a gift card. I had paid the contractor in full for all the material which is why I had the receipts. The Cashier did a debit return and told me to go back to the contractor to get the money. I was astonished, you have to be kidding me. I asked to speak with a manager. Ben was his name and he repeated what the cashier had said. I spent a 1 1/2 in the store trying to get someone to correct this. I called the customer service line while I was in the store. I waited 45 minutes before someone answered. Only to have the representative hang up on me. You talk about horrible customer service. I will never do business with Lowes again.”

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Posted 2 years ago

“I wanted to replace lawn sprinkler heads and looked up parts at Lowes website. it indicated that parts were in stock at a Milwaukie, Oregon. I drove 14 miles to the store and found out that all stocks were in a pallet to be shipped away. Scott at the store indicated that I couldn't buy 6 units. Scott looked up the part on his electronic device and told me that parts are available at Gresham store. I called Gresham store and spoke with Bradley - I explained about the web info and availability issue. I asked him to verify if in fact parts were available for pick up. He insisted that 32 units were available. i drove 15 miles to the store and couldn't locate sprinkler heads. Shauna, customer service paged floor help - I spoke with Tamara, who tried her best to help me, worked with Jadco to locate sprinkler heads. None were to be found. Bradley at the customer service could have sent someone to check on parts when I called the Gresham store which would have taken 3-4 minutes to verify the status. I ended up driving over 30 miles for nothing. And wasted over 2 hours of my time. BTW, when I went to the Gresham store, there were 4 people working at the service desk. 3 of them were trying to help one customer. I took a picture.”

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Posted 2 years ago

“I have wasted so much time trying to get Lowes to do what they say they will do. I cannot waste anymore of my time on this ridiculous store and their empty promises. Suffice to say if anything goes wrong with your order you are absolutely screwed trying to get any resolution. So sorry there are not negative stars available as I hate to give them even one!!!!!”

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Posted 2 years ago

“I Went into store to get wood the have sign in wrong place it was $3.07 So I got the wood go to checkout they charge me $ 4.58 each then went back to sign its in the wrong place . Then I knew HOME DEPOT PRICE WAS $ 3.35 BECAUSE I PURCHASED IT THERE A WEEK AGO so I ask do you price match Home Depot a Manger said No . I replied your website says you do . Then he got another manager she said sorry we don't match Home Depot. There website clearly says they do . So Lowes my answer to you IF YOU DONT WANT MY BUSINESS OR TRIES TO OVER CHARGE I WILL SHOP AT HOME DEPOT . AT HOME DEPOT THEY TREAT CUSTOMERS THE BEST. THATS WHY HOME DEPOT IS THE LARGEST. HOME DEPOT TREATS THERE CUSTOMER RIGHT. So Lowes you had better learn from HOME DEPOT”

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Posted 2 years ago

“On June 15 bought a Samsung 4 door refridgaerator/Freezer. On June 16 refridgerator/freezer was deliver & Installed. On June 18 the freezer stopped working. On the phone with Lowes/Assurant/Samsung. Spoke to LOWES for 2 days; (Boca Raton GM / Lowes Distrubution Center / Lowes Corp). The following was not explained to me at the time of purchase, but after the Appliance broke down. Since I bought the Appliance with a Visa card, I had 48 hours from the time the appliance was delivered to file a issue with my appliance. Anything past 48 hours was my problem. If you pay with a Lowes Credit Card then you have 30 days if there are any issues. Also anything past the 48 hours or 30 days, depending on how you paid and if you have an extended warranty, you must go through the Manufacturers Warranty 1ST, then the Extended Warranty kicks in. None of this was explainat time of purchase. Now since my freeze doesn't work and it happened After 48 hours, Lowes wipped there hands and will have nothing to do with me or my defective appliance. I am now at the mercy of Samsung. If Samsung can not fix the appliance, Samsung will reach out to Lowes. It will be up to the GM; (where ever you bought it from); to see if they will replace it other wise Samsung will replace the appliance. Right now the earliest I am able to get service with Samsung is not till the end of the month. If Samsung can fix the unit, now I have to wait for parts and have a non working freezer on a new unit for 2 week or more. Calling Lowes is a waste of time, as there C/S and standing behind what they sell is in the Toilet. I was advise by my credit card company to go through the mudd and if nothing gets resolved to contact them and file a disbute. Lowes has incompetent people who are not trainned and knowledgable about what they sell and not honest and do not stand behind there items.”

Helpful Report

Posted 2 years ago

Lowes is rated 1.6 based on 878 reviews