Lowes Reviews

Name: Lowes
Rating: 1.60

1.6 Rating 867 Reviews

13 %

of reviewers recommend Lowes

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Metrics

1.6

Based on 867 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Cassandra Bridges

Ray

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Kathleen Wilson

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Anonymous // 01/01/2019

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“don't try calling lowes in Muphy texas you will never get someone to answer the phone”

Helpful Report

Posted 2 years ago

“I was encouraged by my girlfriend to visit the Causeway Lowe’s in Branson as she loves that store. I visited on February 12th, 2023 & I was extremely pleased. The store was very organized and pleasing to the eye. I had the pleasure of meeting Steve Savory. Could not locate the location that had kick plates and he graciously took me to the aisle. I had questions regarding the kick plates and additional items I would need for re-doing my patio. He was very knowledgeable, patient, informative & helpful. I was very impressed how polite and courteous he was and he helped with placing the items in my cart & the items were purchased by my friend Ricardo Haughton which was a surprise & wonderfully appreciated. Keep up the good work Steve. You are an asset to Lowe’s”

Helpful Report

Posted 2 years ago

“Lowe’s shipped our expensive induction range via FedEx who would only leave it on the sidewalk. We personally had to haul the 200lb stove up two outside flights of stairs while the poor packaging fell apart. Bummer. Hoping the stove works.”

Helpful Report

Posted 2 years ago

“Purchased a washer from Lowe’s paid for delivery and installation. When we ran our first cycle water came running down our hallway (wood floors). The drain hose was not connected to the machine at the bottom. Lowes filed a claim with the third party company they hire for deliveries, insurance for said company denied claim because person installing the washer was working outside the scope of their job? Lowes will not pay for our damage. We will NEVER set foot in a Lowe’s again!!!!!!”

Helpful Report

Posted 2 years ago

“Workers helped me find the products that I wanted. My list included items in three different categories. When the woman who was helping me didn’t know an answer to my question, she asked someone else. Everyone was polite and made me feel welcomed in every way. Especially one worker in Newberry South Carolina named Connie.”

Helpful Report

Posted 2 years ago

“Worst company when it came to online purchases. this is the 3rd time in a road I am dealing with Lowe's”

Helpful Report

Posted 2 years ago

“I bought a washer/dryer for delivery, installation, and take-away service. I paid for it. Six weeks later - they dropped it off by dropping it on the ground (big dent); drove away without installation or take-away. Six weeks later, I've spoken to ten different customer service people in various places around the country; visited the store (a two hour round trip for me); and spent 2.5 hours on hold. The ten different employees all said they were so sorry. The store manager and regional manager couldn't be reached as they are in Vegas. I guess the house always wins because I spent close to $2000 in 30 seconds and ended up with bupkis. Will never shop here again. Plan to encourage my community to shop elsewhere as well.”

Helpful Report

Posted 2 years ago

“Ordered washer and dryer from Lowes. Extremely rude and unprofessional delivery crew. Unable to get assistance from local Loews where appliances were purchased. Will not return to Lowes for anything.”

Helpful Report

Posted 2 years ago

“I purchased a washing machine. Delivery company tried steal my pedestal. Delivered wrong washing machine. Called customer service. Was promised a comp pedestal and the correct washing machine. Was told I would receive a call for confirmation. This led into five days of me calling for updates and being lied to that I would receive a return call. End result was an offer of 15% discount on pedestal. Asked for a refund. So instead of doing the right thing, now they have to sell a used washing machine and loss of a customer”

Helpful Report

Posted 2 years ago

“Bought an LG fridge expressed diligently doors had to be reversed. Salesmen write order down with our request. Was delivered At almost 9:00 pm!!! Insanity at the utmost . Low and behold doors WERE NOT CHANGED!! So ticked off right now can’t wait to visit them at the port charlotte store This am. Patricia Federer”

Helpful Report

Posted 2 years ago

“I purchased a refrigerator a couple of weeks ago that had a dent in the side. Allison was absolutely amazing- kind, understanding, and super helpful. She was able to get a bit of a discount for me and was just a pleasure to work with. Definitely earned my business from now on. Thank you so very much”

Helpful Report

Posted 2 years ago

“Place order June 15, 22 for cabinets cost 15000$ They are hire sub contract to do the job. one man show up to install the whole cabinet by himself. And every thing is horrible. crooked , uneven, damages , hinges loose etc. I called them numbers of time. every time talk to different person. no work progress, now Wednesday 18, 2023 My kitchen still not done. designer and his team design is wrong. the refrigerator does not fit the spot that he designed. customer service came just took a pictures but to resolution. the worse company I ever seen. I will not do business with Lowe's anymore.”

Helpful Report

Posted 2 years ago

“ZEROOOO STARS!!!! I USED to love shopping @ Lowes in their clearence section in Lawn & Gardens during the spring etc seasons.... BUT NOW.... after this online experience I dout I ever shop @ Lowes ever again.. The product I ordered kept getting cancelled (2×) & Lowes couldnt tell me when I would get my product.. They were QUICK to TAKE my money BUT take 7-10 days to get your money back!! BS... thats what it is..... DONT WASTE YOUR TIME OR MONEY SHOPPING ONLINE WITH LOWES. And their customer service is NO HELP...”

Helpful Report

Posted 2 years ago

“most ridiculous thing ever, was ordering an item online to pick up in a store, price 5.65. realized i had wrong location, was a bit further then my store changed it to my store and price of exact same item was 17.95. wow crazy and a rip off. asked if they would price match the other store, very rude NO I was told, never seen a store with same name have such a big price difference, will be taking my business to Home D.”

Helpful Report

Posted 2 years ago

“Went there because according to their own web site they had 18 boxes of a specific vinyl planks. After driving 45 minutes the moment I asked about those planks it looked like I wanted to k ow where the aHoly Grail was. Panic, confusion, frustration cluelessness, drama, accusations, you name it took place. Bottom line they could not find those boxes. For those people working there I only have a five letter word for you: SEARS. Keep it up and you all are going to lose your jobs.”

Helpful Report

Posted 2 years ago

“I ordered a washer and dryer and they are going to deliver it on Monday January 9th but they had the wrong address down and I spelled that address four times to the representative who took my order and then after that I'll do all hell broke loose with that lowes.com they're the worst company I ever seen to deal with I still owe $3 and something all night Lowe's credit card that I didn't even I had zero balance till I charge that washer and dryer on there but they're the worst company you can ever deal with don't ever deal with them on lowes.com cuz they're out the screen after they put a money which it wasn't supposed to put on my card to the day of delivery which they canceled over and over and then I just cancel the order and it took me I haven't got that straightened up yet and it's been a week so don't buy anything off at lowe's.com unless you want to be screwed and put on a deadline or hung up on or transferred to the warehouse or the delivery service which I shouldn't even had to talk to but the people answering the phone at lowes.com or the ignorant worse people I ever dealt with so if you want to be screwed go order something off the lowes.com cuz I was I never seen the likes how ignorant the customer relations are with that lowes.com so they had me a nervous wreck all week I won't buy no more stuff at lowes.com so I just thought I'd tell you my experience with him”

Helpful Report

Posted 2 years ago

“Purchased backsplash tiles and other materials from Lowe’s Scio Twp Mi. store. Had second thoughts about installing ourselves so revisited store to set up installation services. Installation order written up them knowing had already purchased some material. Measurer out in a couple of days and received written quote/detailed materials list shortly thereafter. Brought materials list back to store to have them assist in additional needed materials. Paid for additional materials, installation and then the nightmare began. Call after call back and forth with store, customer care, installation services. Long story shortened, they couldn’t wrap their heads around the fact that all materials were purchased at Lowe’s based on THEIR material list even though the first set of materials were purchased AT LOWES intending a DYI. Usually blame these bizarre experiences on organizational structure issues and policies, and at least that is partly to blame here. Essentially the store “fired us” as customers, refunded the labor and ended the project. Would NEVER recommend this store or Lowes in general after spending thousands and thousands of dollars there the last 5 or 6 years for DYI renovations, appliances, etc. Will be heading to Home Depot or Menards for next project.”

Helpful Report

Posted 2 years ago

“For a decade, at least, I have spent $$$--I bought washers, dryers, stoves, etc.-- and been completely satisfied with Lowe's products and services. Until I bought the "appliance from Hell." On August 28, 2022, I purchased a new dishwasher. In October 2022 it was due to be installed. But the dishwasher was damaged in the warehouse and was never delivered. The Lowe's installation service tried again at the end of October 2022. It was installed but the dishwasher was/is leaking water on my kitchen floor. From the first day it was delivered! I finally got Lowe's to revisit my home on Jan. 6, 2023. As I write this review it is January 12, 2023, and Lowe's has not given me a new dishwasher. Very sad.”

Helpful Report

Posted 2 years ago

“If you request a price to install an interior door, make sure you know what you are getting. We needed one new raised panel door installed. The employee said it should cost around $150. Kind of high, but we just did not want to tackle this one. We paid $35 for the measurement, which would offset the installation cost. Fair enough. The contractor came the next day (really fast). We get a call from Lowes two days later to say the installation cost would be $300 plus some incidentals. We went up there to go over why it was so high. Turns out the contractor's base price is $300 for 1 to 2 doors. If we had two doors to be installed, that would have been right on the money. His price covered two doors, even if you only needed one installed. Somewhere on this good green earth, there might be logic to that, but I don't see it. Thanks but no thanks.”

Helpful Report

Posted 2 years ago

“Do not buy an appliance from Lowe’s! They only have a 48 hour return policy and the only way you know is when you try to return it. I contacted Lowe’s on the 3rd day and they didn’t care. We bought the LG WH3400CW washer. It takes for ever, 92 minutes to wash a load. Most of all the cycles are longer than 60 minutes. Do not buy this washing machine! If you upgrade to the LG 5 cu ft washer with turbo wash, loaded are finished in 41 minutes. Don’t buy appliances from Lowe’s!”

Helpful Report

Posted 2 years ago

Lowes is rated 1.6 based on 867 reviews