Lowes Reviews

Name: Lowes
Rating: 1.60

1.6 Rating 902 Reviews

13 %

of reviewers recommend Lowes

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Metrics

1.6

Based on 902 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Cassandra Bridges

Ray

Anonymous

Kathleen Wilson

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Anonymous // 01/01/2019

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“I have wasted so much time trying to get Lowes to do what they say they will do. I cannot waste anymore of my time on this ridiculous store and their empty promises. Suffice to say if anything goes wrong with your order you are absolutely screwed trying to get any resolution. So sorry there are not negative stars available as I hate to give them even one!!!!!”

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Posted 2 years ago

“I Went into store to get wood the have sign in wrong place it was $3.07 So I got the wood go to checkout they charge me $ 4.58 each then went back to sign its in the wrong place . Then I knew HOME DEPOT PRICE WAS $ 3.35 BECAUSE I PURCHASED IT THERE A WEEK AGO so I ask do you price match Home Depot a Manger said No . I replied your website says you do . Then he got another manager she said sorry we don't match Home Depot. There website clearly says they do . So Lowes my answer to you IF YOU DONT WANT MY BUSINESS OR TRIES TO OVER CHARGE I WILL SHOP AT HOME DEPOT . AT HOME DEPOT THEY TREAT CUSTOMERS THE BEST. THATS WHY HOME DEPOT IS THE LARGEST. HOME DEPOT TREATS THERE CUSTOMER RIGHT. So Lowes you had better learn from HOME DEPOT”

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Posted 2 years ago

“A shout out to Daniel for helping me withy porch railing in Paris tn great customer service thanks he's a 10”

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Posted 2 years ago

“On June 15 bought a Samsung 4 door refridgaerator/Freezer. On June 16 refridgerator/freezer was deliver & Installed. On June 18 the freezer stopped working. On the phone with Lowes/Assurant/Samsung. Spoke to LOWES for 2 days; (Boca Raton GM / Lowes Distrubution Center / Lowes Corp). The following was not explained to me at the time of purchase, but after the Appliance broke down. Since I bought the Appliance with a Visa card, I had 48 hours from the time the appliance was delivered to file a issue with my appliance. Anything past 48 hours was my problem. If you pay with a Lowes Credit Card then you have 30 days if there are any issues. Also anything past the 48 hours or 30 days, depending on how you paid and if you have an extended warranty, you must go through the Manufacturers Warranty 1ST, then the Extended Warranty kicks in. None of this was explainat time of purchase. Now since my freeze doesn't work and it happened After 48 hours, Lowes wipped there hands and will have nothing to do with me or my defective appliance. I am now at the mercy of Samsung. If Samsung can not fix the appliance, Samsung will reach out to Lowes. It will be up to the GM; (where ever you bought it from); to see if they will replace it other wise Samsung will replace the appliance. Right now the earliest I am able to get service with Samsung is not till the end of the month. If Samsung can fix the unit, now I have to wait for parts and have a non working freezer on a new unit for 2 week or more. Calling Lowes is a waste of time, as there C/S and standing behind what they sell is in the Toilet. I was advise by my credit card company to go through the mudd and if nothing gets resolved to contact them and file a disbute. Lowes has incompetent people who are not trainned and knowledgable about what they sell and not honest and do not stand behind there items.”

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Posted 2 years ago

“Horrible customer service. First dishwasher was wrong color, The second was damaged. Manager could careless. I will never buy another appliance here again. I had to purchase the second dishwasher in order to switch the dishwasher with the wrong color. On Friday my new dishwasher was damaged!! Now it will take 3-10 business day to receive a refund. Horrible customer service. Manager could care less”

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Posted 2 years ago

“I have over $260 in 3 lowes gift cards which lowes refuses to honor.”

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Posted 2 years ago

“They should get 0 stars if that's possible. Bought a few of the same items from this store, but apparently, some sneaky shoppers have made their ways to swap out stuff out of boxes and I was a victim to purchase one of those items. I bought a number of the same items (cellular blinds) and one of them was swapped out of the original item (with those lower priced cordless vinyl blinds). I was honestly trying to keep all the items I bought and did not care about and threw out the receipt, now I cannot get help with this item that was stolen from someone else, and I am left with this cheaper, different version of a "blind". I understand stealing is unacceptable and uncontrollable, but for a honest, true shopper to suffer a clause like such, LOWE'S, you will not expect me to be loyal shopper.”

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Posted 2 years ago

“Lowes Independence, Mo. will not even call customer back. Horrible service.”

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Posted 2 years ago

“I had to many bad experiences at Lowe’s one time I bought some insulation and the cashier ask me to take a picture of the item then bring it to him, so I did that and he charged me and call 2noys to get the insulation out to my truck and I just went to my project with it when I open the first pack the insulation they loaded on my truck was not the insulation that I had paid for, so I thought that I could just bring it back to the store and get the insulation that I had paid for but no, the manager will not give me my money back or not even take that insulation back and give me the correct insulation, they are a bunch of crooked people there they will sale you material they don’t even have and and they promised you a delivery day but if they can’t get the material they keep changing the delivery day and make you wait for ever,”

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Posted 2 years ago

“I BOUGHT AIR CONDITION IT WENT I REACHED TO LOWE'S ABOUT IT THE SUPERVISOR REFUSES TO TALK TO ME THEY HUNG UP ON ME AND BOUGHT THE AIR CONDITION AT LOWE'S”

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Posted 2 years ago

“Terrible customer service at South Tampa!”

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Posted 2 years ago

“If I could give zero stars, I would. The worst experience I have had with a company and customer service. Not one thing that was told to me was accurate. I purchased a washing machine for the Memorial Day Sale. The first delivery came and the washer died within two min of the water filling. The machine died with the door locked, ruining my clothes since they had to sit in the water. They said someone would call me within 24 hours to set up a delivery time. No one called. I called and found out it was already scheduled, without telling me. I had to take that day off of work since no timeframe was given. sent someone out to replace it. That individual not only came an hour before my scheduled time, but when he came, said they couldn't exchange it because the lid was shut and left. Called again and waited several more days for a new delivery. That washer came. I asked for them to stay to ensure that it worked. They stayed for one min, before the water started filling. Once it started filling, it died again. I called again and waited several days for the next delivery, where I was told they would have the individuals delivering the machine wait to make sure it works with the water. The drivers refused and left before confirming. It died again. Now they are saying that I have to wait until the next week to get it serviced. I told them that if the individuals weren't going to wait, to just send to have it serviced because I can't take this chance again. Now I'm stuck waiting...again...and I still have no washer. I've lost 3 days of work waiting for the delivery, I was never called when I was told I would be called with each delivery. Not one thing that was told to me ended up occuring. Horrible experience.”

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Posted 2 years ago

“The Lowes in Mansfield Texas is absolutely horrible ordered the wrong merchandise and couldn't take responsibility for there mistake and causing me thousands of dollars by delaying my project.”

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Posted 2 years ago

“I ordered windows ($22,000 order) in October, 2021. To date (6/7/2023), the installation is incomplete. All I get from Lowes is phone calls telling me they are giving me a call. The Lowes Executive Customer Service support person (Cynthia) who says she is in direct communications with the president is of absolutely no help. I now have a casement window that is supposed to be installed on 6/19 by a new contractor. The contractor (By Tor) refuses to communicate with me on the needed items to be completed. I also have a warped casement that is to be replaced. I have casement windows with inoperative or incorrect crank handles that they say will be installed on 6/19 with the correct handles. I also have 2 locking mechanisms that are incorrect that are to be replaced, but that Lowes is telling me they are out of warranty and I have to pay for replacement for THEIR mistakes. To top it off, ALL of the double hung windows (10 of them) have incorrect and mis-sized grids inside the windows. By Tor and Lowes also cannot confirm where the correct screens are or if they even have the correct hardware to mount screens on 6/19. I have NEVER had such poor customer service from any company at any time. And the incompetence all around from Lowes and By Tor is beyond ridiculous. I want By Tor and Lowes out of my life after 6/19 at which time I'll demand a full refund of my purchase price for the windows, with the help of my attorney.”

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Posted 2 years ago

“Beware Lowes supposed policy.! I've bought many refrigerators in my life and never experienced this. I'm an old disabled vet. Lowes has supported vets and was one of my favorite stores. Until today. I ordered a new fridge. I was told free delivery and installation. I was told it needed a $19 kit for water hookup so I purchased that too, and was told they'd install it. Delivered it today. The two guys were ready to push it back into its cubby hole and I said wait you forgot to attach the water line. The installation boss says no. I must have a shutoff valve directly behind where the refrigerator is. I said I have a shutoff valve for the refrigerator in the bathroom behind and I already turned it off. I offered to show him but he said no, it must be directly behind the refrigerator. Really? Who came up with that nonsensical policy? I told him that was not what I was told and if he wasn't going to install it, I wouldn't accept it. So they left with it. After, I checked Lowes website and this is all it says "Lowe’s delivery teams complete basic connections for any major appliance, provided necessary the accessories were purchased. To qualify for hookup, the appliance must be less 500 pounds and less than 36 inches wide (ranges), and it cannot have a compressor on top. Gas appliances are excluded from hookup; please contact your local store for assistance" So I'm not really sure if this is a Lowes policy or made up by the installer. But if you don't have a shutoff valve directly behind the refrigerator, best to shop Home Depot who has assured me will hook it up no problem and nonsense”

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Posted 2 years ago

“Devon in appliances at The Lowe’s in east Wichita ,ks is the best! After a very frustrating experience elsewhere, he very patiently helped me to get my dishwasher ordered and installation / haul away set up! Thank you, Devon so very much! Also praises to the company they contracted with to do the installing ! Logan from Charles installations was very fast and efficient and answered all my questions! Thank you Lowe’s East Wichita for making something that had previously been frustrating with three attempts elsewhere to get our dishwasher fixed, into a pleasant outcome! Monique”

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Posted 2 years ago

“The self checkout is horrible. Most of the time it doesn’t work. I’ve left items sitting there and walked out. There are other stores that appreciate their customers and offer cashier checkout .”

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Posted 2 years ago

“Your website is horrible. I keeps information even before you place an order so when you go back on the website it can't be changed. I tried to change the billing address for my credit card and the site kept going down "Oh Snap" I called your customer service number was told 30 minutes to speak to an agent, then an agent called me back per my request and after I explained what happened he hung up on me. If I could get the paint I want somewhere else I would. I will now have to go to one of your stores and bother one of your associates to handle this. This is UNACCEPTABLE”

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Posted 2 years ago

“This company doesn't even deserve a 1 star. Last week I made a phone call to lowes customer service complaint dept. They said I would receive a call from the local store manager within 24 hrs. 5 days later no phone call from the manager. So made 3 calls today and each time was disconnected after the young lady said she was sending my complaint to the next level and was getting ready to give me a case number. Both girls gave me their names but when I ask to speak to them it seems noone knows them. Nor did those girls call me back when we were disconnected. I talked to a Sonya, Stacy and forgot to write down the other one's name. Now I'm waiting for a phone call from someone after being disconnected, going through a horrible automated phone system and their being a 35 min to 40 min. call back. In addition the local store virtually has noone to help. I'm old and the other day I walked around and around from aisle to aisle looking for someone to help me with a light fixture. Noone was at customer service counter. One person checking out with a long line of people waiting to be checked out because they are not going to use the self checkouts. When I finally found 2 young ladies near the garden center they were talking and it wasn't about business. When I interrupted them and asked them to please help me - I received a look like how dare I bother them. I have been a Lowes customer for a very long time but I refuse to deal with this.. When I complained about the local store poor customer service via email, it took a week for them to respond with a short answer - what store. I've been a Lowes customer for a very long time but that is rapidly coming to a screeching halt. Poor customer service, poor management, poor everything else.”

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Posted 2 years ago

“We are very satisfied with Rosemary, she is so friendly and helpful! She is an exceptional representative of the Lowe’s. Thank you”

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Posted 2 years ago

Lowes is rated 1.6 based on 902 reviews