Lowes Reviews

Name: Lowes
Rating: 1.60

1.6 Rating 867 Reviews

13 %

of reviewers recommend Lowes

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1.6

Based on 867 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a washer and dryer in early November. The night before delivery, I get a call that they don't have my dryer. The delivery was rescheduled. The next date, I called to check to see if it was going to be delivered and again, they don't have my dryer, but I did not know that until they arrived with my washer. I called and was told the dryer was being delivered. I called several times and was told it was on the truck, which it wasn't. I finally got in touch with someone who told me they don't have the dryer. When I bought these, I was told they had them both in stock. Lowe's has had my money since November 7th. I still do not have my dryer and can't get the truth or communication from them at all. This is not the Lowe's they used to be. Customer service and communication is terrible. I was told I would receive a call from Lowe's on my complaint (from in person at store) but never heard from anyone. I have to initiate all communication. You should not sell things you can't deliver on.”

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Posted 2 years ago

“Last time I'll ever darken their doors. I've said that before and then tried again. Worst customer service of any big box store by far. Reason doesn't matter, it would just be one of several bad experiences. Looks like I'm not alone. Funny part is Lowe's could care less, they seemingly answer to their investors and at the end of the day one customer doesn't matter to them. Amazingly Home Depot is always allot busier in my area, can't imagine why! Maybe they should read about why builders square went the way it did.”

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Posted 2 years ago

“In May of 2022, I paid Lowe’s over $15,000 to build me a deck to code. As of Jan 9, 2023 and three failed inspections Lowe’s has yet to correct the issue or refund me so I can hire a qualified contractor. Marvin Ellison, CEO of Lowe’s, refuses (not even his secretary) to respond to my requests for help.”

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Posted 2 years ago

“The washer and dryer I bought lowes they bring home twice, they forget the screw or the coupling every time, even though I paid for it, we are still waiting for the installation of the machines, they have very bad service”

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Posted 2 years ago

“After waiting for a stove for a few weeks. It was delivered without a power cord. They would not use the cord on my existing stove (even though it is a correct four prong cord), and would not let me take the purchased cord when I ordered it in the store.”

Helpful Report

Posted 2 years ago

“January 2023: Updated of another very bad installation experience with Lowes. I purchased a storm door for $750 to be installed for my front door on 11/12/22. Expensive since it has UV glass, brushed nickel hardware, and a sliding screen. Carrie at the store in Hutto assured me they use a very dependable 3rd party installer. WHEN am I going to learn?!!! Custom order so I waited a few weeks with no update. I called the store and was told to call another support number. I called and was told the Trinity contract installer has tried leaving me vm to schedule the measuring, but I never returned the call. Hmmmm, they called the wrong number which is interesting since the correct number was on my invoice, and Lowes has always had my one correct phone number. even Lowes informed me they have no idea how they got the wrong number as it is correct in their system. The person I was assured would come out was not him, but his wife and she guaranteed they would add an extender on the bottom of the door to make sure there was no gap. I shared what a neighbor went through, and she said 'no, that will not happen. An extender will fill the gap'. Trinity then contacted me to schedule the install. I re-arranged my day to accommodate their schedule only to be called to request a reschedule due to it being too cold. Okay. BUT, sorry it will have to wait until the new year since we are not working for 2 weeks. OMGosh. Today, 1/4/23, I am waiting for them and get a call the installer went to the wrong Lowes to pick-up the door and would be late. Thank you for taking up more of my time and my day. It was not the installer I was told it would be AND he showed me wait the wife put on the bottom of their paperwork (which I never received a copy) that I agreed to hire someone to take care of the gap under the door. Saying I was furious is an understatement. She very specifically assured me the gap would not be a problem. I called Carrie at Lowes door department who listened but then told me I needed to call installation support. I told her Lowes needs to make this right for an expensive door and all of the extreme frustration this has caused. She offered to call support for me. No call. Lowes you really are a horrible, horrible customer experience. I only went there since they had the exact door I wanted after swearing I would never allow them to do another install after June's 2022 fiasco. They need to pay to make this right. June 2022: Never use for installation. Not sure where to start. They are used as outsourced contracting for Lowes. I had Lowes install my kitchen tile backsplash. Lowes uses Service Pros as installers. It has been going on now for over 2 months since the initial install trying to fix all the major flaws Service Pros did by sending a youngster to do this job. First, the first day of the job was a Thursday for the demo and he came out later than expected and informed me the following Monday he would be able to finish the job within a few hours. On Friday the counter tops were installed (thank God by a reputable company) then this kid was scheduled to complete the backsplash on Monday. All he did on Thursday was remove the tile and old backerboard. The counter guys asked why he did not install the new backerboard. This is expected before installing new quartz countertops. Come Monday it was raining, so this kid was called as he did not show up and he said he could not complete the job due to the rain. I told him my garage has plenty of room for him to cut tile, etc. and it needed to be completed as I had other contractors scheduled behind him. His response was 'You don't tell me when to work, I work when I want to work'. OMGosh, I was livid. I called Service Pros for a manager who was not available, and someone called him and told him to get here. He showed up not dressed for installing tile at around 11:00. Within an hour he was taking lunch and another kid came to meet him. This other kid did not work under Service Pros. I asked about the backerboard. He was not planning to use it!!!! Again, OMGosh. I asked him who this other person was, and he said, 'well he kind of works with me'. He wanted to leave this unknown person here to go pick-up product since he was not planning to do this job today at all. He should have had all he needed. I told him no he was not leaving this kid here. I called Service Pros again and blasted the manager. When he returned this other kid left. He did not work under Service Pros Contract. This installer was now here until 7:00. Remember he told me the install for the tile completion would only take a few hours. Again, he did not plan on backerboard and he did a real crappy job that I am now dealing with Service Pros again to get this fixed. They sent a Quality guy out to assess the job and he noted even more things wrong. Extremely poor caulking job, left one large are not sealed, electric outlet had tile not completely covering the outlet, spacing was off so some grout areas are wider than others, etc, etc. Weeks later, I was told Lowes was not sending Service Pros the product as promised, and in a way blaming them. Someone was to be here last week but Service Pros said they did not receive the product as expected and rescheduled for today. I get a phone call this morning telling me the other installer is not coming and they need to find someone else. Once again, I removed everything from my counters but will not do that again until someone is physically in my house. Come to find out this kid supposedly has his own business and I wish i knew what it is called so I can warn people. I caught him in so many lies. It has been exhausting. The rep at Service Pros has tried her best to get this fixed but to no end I am still left with a mess and a ton of stress.”

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Posted 2 years ago

“HORRIBLE PURCHASING EXPERIENCE FROM LOWE’S: I ordered the washer/dryer in Oct. Finally on 11/14, they delivered. But the washer had a huge dent on one side. I called trying to figure out when the product will be available. Couldn't give a clear answer. I went to the store on 11/16. There was a set available in the store, but I had to cancel the online order and start a new store purchase. However, it's impossible to cancel the online order because it showed up as being delivered. That day, I spend 2 hours in the store, no success on cancelling. Anyway, I put a new store purchase. No deliver was scheduled for a long time. I called. A very rude lady said that they should have already told me the delivery date when I purchased the item. Then she put me on hold for more than 20 minutes, and the line died. So I called back. Every time, she put me on music directly without even talking to me. They kicked me around like a soccer ball, to the delivery party, to the warehouse, to the appliance department, to the store, then back to "How can I direct your call" message. Finally on 11/29, delivery window was 12:30-3:30. I waited patiently until 5:30. The delivery guy finally came, opened the package and found ANOTHER BROKEN WASHER! THE DOOR WAS COMPLETELY BROKEN OFF THE MACHINE! Despite all the above, what made me really angry and frustrated is that I WAS TREATED WITH BIAS AND DISCRIMINATION. I was HUMILIATED, BEING IGNORED AND FELT STRONG RACISM. I cannot help but wonder, if I weren't an Asian person, would I be treated differently? Or if it were a man who's buying the set, will Lowe’s staff show more respect and professionalism? I am sure the store personnel won't keep on hanging up on me or playing music on me. She did it 5 times. FIVE TIMES! Save your energy trying to contact costumer service. After 2 month of struggle, they simply said please get the refund and buy it somewhere else! They don’t feel that they’ve done anything wrong putting customer through hell!”

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Posted 2 years ago

“I have shopped with Lowes for years and spent a fair amount of money there, However I will now drive across town to a Home Depot to spend my money. I ordered a refrigerator on the Lowes website on 12/25/22 and was given a delivery date of 12/30/22 On Dec 29, 2022 I received an email stating that my delivery window was 1-5. I left my office in order to be here for the delivery window. I received an email at 7:15 am on 12/30/22 stating that it was "out for delivery" I received a text at 12:15 saying "This is Lowe's delivery team with your delivery" I was with a client and unable to respond until 1:52 telling them that my husband was home to receive the delivery at 12:45. No response. I received 2 emails saying that they were running late but it was on the way. I texted the In the second email they had changed the delivery time to 2-6. And we waited. My refrigerator was not delivered. I called Customer don't Care and they were closed for the evening, So I called the Little Elm store and was on hold for 30 minutes before hanging up. I looked at the delivery status the next morning and the delivery date had been moved out another week. I called "Customer don't Care" the next morning and was told that I had called around 3 the prior day and asked to move the delivery because no one was at the business to receive the item. 1) My home is not a business and 2) I made no such call. Customer don't Care continued to repeat that I had called and moved the appointment which I did not. I spoke to a manager to see if the refrigerator could be delivered earlier than the next Friday "no". I asked if there was any discount they could give me to offset the $800 I lost by not being in my office "no". I called the person who had texted me. The delivery driver immediately picked up and said they had a really slow day 12/31 and to call the store, talk to Jason in receiving, and see if they could get it on the truck for a Sunday delivery. I talked with Jason in receiving what confirmed that it was a slow day for deliveries the next day but that the system they used would not let him select 12/31, only the following Friday the 6th. I cannot speak highly enough about the receiving and delivery team that I spoke with, but Lowes, in general, is an uncoordinated mess of an operation, who cares nothing about customers.”

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Posted 2 years ago

“If I could give them a score of zero, I would. We ordered windows and a sliding glass door to be replaced in preparation for selling our home. We have 11 windows, but only 10 were ordered. We paid for 11 windows and a sliding glass door in June. 10 windows were delivered and eventually installed 8/23/22. We have been battling with Lowe's over the 11th window, being told repeatedly we only have 10 windows, and if we want another window, we need to pay for it. The salesman eventually admitted to making a mistake and said a window would be ordered. It has never been ordered. No one from the local store (N. Peters Rd, Knoxville, TN) will return a phone call as promised, nor does their corporate office return calls or try to resolve the issue, who we have called many times. Customer service is terrible, disrespectful and an attitude of "who cares." It is now 12/30/22 and we still have no resolution on the window they miscounted and failed to order. They have repeatedly attempted to make it our fault, but we didn't place the work order that listed 10 windows rather than 11 windows, nor did we ever see any work order. Now we are told that the installers have to measure the window before they a place another work order. That window has been measured and remeasured. Their response is not to pick up a phone and call, but to send an email to the installer, or so they say they will. At this point, I will never believe anything that any Lowe's employee tells us. It is absolutely ridiculous to still be dealing with this issue after so many months. The next step may well be legal action. We will never buy anything from Lowe's ever again, not even a nail.”

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Posted 2 years ago

“Lowes offers installation service, in this case for a Garbage Disposal. I requested a specific date and time and that was confirmed. Without consent, the installation was resheduled for several days earlier by email. I was given the name of a contractor and phone number to call. I called twice before the service time to confirm. I got an answering machine and no return call. The contractor was a no show on the apponted time (waited 4 hours). Called again and no answer. Once again had the appointment rescheduled without anyone contacting me. Called Lowes installation service number. After a waiting, the rep put me through to Handy, the installation compay Lowes uses, a third party in some foreign country. The foreign rep was unable to address this appointment and really did nothing about this. Called back Lowes. Once again put through to Handy. Requested escalation. Was told a supervisor would call within 24 hours. Did not receive a call back. Called Lowes back, canceled the installation and request a refund. I was already charged for the no show installation. The rep said she would put through the cancelation and someone from the local store would call me. I did get the refund. No one from the local store called ever. I thought the issue was resolved but... Two days later, was charged AGAIN for the installation!?!?!. I then got an email for a new installation date and time without my consent. This appointment was then reshceduled to a new date and time all without contancting me or getting me consent. Went to the installation service site (link in email notifying me of installation appointment) and canceled the appointment online with comments reiterating the service had been canceled days before. The installer unexpectedly showed up and I sent the installer away saying I had cancelled the installation. Go an email from Lowes about this installation that was confusing. Called Lowes installation services. Rep said refund was made. I said that the installation was charged a second time. The rep continued to repeat a refund was made. When I asked him to tell me when the refund was made, or further details on the charges since there were two charges put through and only one refund Randy said he did not have that information only that a refund was made and that was that. He said by policy he could not help me. I would need to call the store for any billing questions. This is despite the fact that this Lowes Installation help number was given to address any questions or needs with installations. I requested an escalation to a supervisor. After a 5 minute wait, Randy said that there was no supervisor I could talk to at that time. He would have someone call me within 48 hours. I called the store. After an automated menu that took 5 minutes and I answered it was about an installation, I as routed to the national number Randy the rep had answered on! I called back and kept asking for an associate. I was put through to an extension supposedly of an associate. The phone rang for 5 minutes and I finally hung up. They have lost a customer. It is clear the customer is always wrong at Lowes.”

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Posted 2 years ago

“I'm just going to add to all the awful reviews... Im also going to add it to every platform there is. I highly suggest you shop at smaller business. Our experience was awful we will not be doing business at lowes in concord NH or anywhere else they exist. Amy in concord should find a new field. She is a terrible manager if that was even her real title. nothing but lies and false promises. all the bad reviews are true. Also, delivery is a joke...never was told it's a third party that delivers and they destroyed our vent we had to do it ourselves yet paid Lowes to do it. they wipe their hands clean by using a third party but unfortunately that still bares their name. Corporate should be ashamed. Of course, it's a money game so they could care less. save yourself time and money because your time and money are important too.”

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Posted 2 years ago

“lowes DOES NOT actually guarantee the lowest price, i in fact showed them the price on a competitors site in person, they then looked it up to verify and did, then said we will not match their price...because of $10, they lost a 25 yr business card member, closed my account immediately! Thanks, the customer service at Home Depot was more than happy to help me, an i immediatly opened a new commercial account with them!”

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Posted 2 years ago

“My husband went into find a specific item on Dec 20. He asked an associate where it would be and she responded “Say hello first”. He went elsewhere to purchase it and Home Depot across the street has same items, anyway. Profit food chain = customers first……”

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Posted 2 years ago

“TERRIBLE PHONE SERVICE I ENTERED ALL CORRECT ORDER NUMERS AND CONF NUMERS THEY SAID THEY WERE WRONG AUTOMATED SERVICE WAS TRANSFERRED TO 4 DIFFERENT REPS NO ONE COULD GIVE ME A STRAIGHT ANSWER WHY MY PURCHASE WAS SENT TO A WRONG ADDRESS.”

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Posted 2 years ago

“Paid Lowes for a new Maytag washer on 10/16/22. Washer does not work on spin cycle. As of 12/21/22, Lowes will not do an exchange. It is up to me to call Maytag for an exchange. I paid Lowe's for the washer. What role does Lowe's play then?????? No help from Lowe's CEO. Buyer beware!!!! Lowe's does not stand by their products. 2 months and cant do any wash. What a waste of my money!”

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Posted 2 years ago

“First, the order delivery was delayed 2 times. Then, went past the last delivery update. Tried calling, was placed on hold a really long time. Decided to just cancel the order online. This was a mistake as I found out too late! Lowe's online system didn't provide a button to cancel the entire order, multiple items for a remodel I am doing. So, big mistake, I cancelled each item line by line. The BIG problem is that Lowe's sytem then proceded to rack up multiple pending charges on my credit card. After each cancellation, it reauthorized another pending charge for the remaining balance. This resulted in my credit card being tied up for 10 times the amount of the original purchase, over $10,000 at one point. I tried calling my bank and was told, understandably, that they can not remove pending charges but the merchant could do that if they chose. So, I called Lowe's customer service again, during my discussion with the person she quickly told me that pending charges would drop off automatically after 5 days. At this point, it had already be 6 days since my order and now my card was useless due to their not so customer friendly online system. I tried to tell her that my bank had told me it was possible for Lowe's to remove these charges right away but the line went dead, just like she simply hung up on me. The fact that there was no effort to reconnect makes me believe this was the case. I wrote an email, not so kind, but no bad language, to the Lowe's customer service but didn't receive a response concerning this issue at all. Sure enough, the charges finally dropped off after 5 more days but I had to contact another supplier and give them a different card to use before that because my credit on my most used card was completely tied up by a cancelled Lowe's order that ended up tying my credit up for about 12 days! I just hope someone will at least look into the way this works because this seems like it should be illegal, at least not ethical, to do this for a cancelled order! I can see the original amount but even that should have dropped off sooner than it did, but to make all the numerous pending charges that occurred on my account just seems very wrong to me. I am just a single customer but if this is happening on a regular basis it seems to me it wouldn't be the best image Lowe's can project.”

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Posted 2 years ago

“Will not stand by the product you purchase from them. Box has 100% satisfaction and 3 year warranty but thats not honored by Lowe's even though they are the ones that sell it. They tell you to contact the manufacture about your problem. They basically don't care about the customer seems as though your just bothering them.”

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Posted 2 years ago

“No response from the Lowe's CEO on exchanging a defective Maytag washer purchased from Lowe's Seneca South Carolina store. The washer was defective from day 1 of the purchase on 10/16/2022. Washer heats up with a LOUD noise on spine cycle. Moves around by itself in our laundry room! Very bad. Need help on a new Maytag washer exchange that works!!!!”

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Posted 2 years ago

“Lowe's is a joke, There is nobody that knows anything about the department they are supposed to have great knowledge about. LOWES IDIOTS!!!!!!”

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Posted 2 years ago

“Installation department. When called because was very upset with the installers they sent. All 4 people I talked to were very nice and understanding. Then finally a guy was sent out to our house to find out what problem was. Again nice and understanding. He asked and again I repeated what I told Four other people, he took a lot of pictures. But in the end no one cared. Received an email weeks after the guy left our house with his answers and pictures, asking me to send pictures and send a detailed list of what was wrong. To send pictures and write what problem was not happening I told 5 people including manager at Lowe's, who really did not care. I was not going to explain it all again and take more pictures,which the guy who came out took a lot of. Then at the end of the email we were sent it said do not respond to this email, it will go no where. Completely useless. They won because I had enough I have given up. I will never use or recommend Lowe's for any installs ever again.”

Helpful Report

Posted 2 years ago

Lowes is rated 1.6 based on 867 reviews