Lowes Reviews

Name: Lowes
Rating: 1.59

1.6 Rating 833 Reviews

13 %

of reviewers recommend Lowes

Company Reviews

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Metrics

1.6

Based on 833 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Cassandra Bridges

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Kathleen Wilson

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give zero stars, I would. We signed a contract in September 2021 for the purchase and installation of windows and sliding glass doors. The estimated date of delivery was January 2022. When January arrived, the date was perpetually pushed back. Some of the product was delivered mid-March and the installation process began March 30. The subcontractors installed 2 sliding glass doors improperly (they have failed inspection) and left 3 inch gaps in our stucco surrounding the sliders. The subcontractors also installed a large bay window which they either cracked the frame of while installing or installed a damaged product. Because Lowe's is the permit runner, Lowe's is responsible for contacting the inspector to do a partial inspection in order to move forward with finishing this project--Lowe's never did. I was told repeatedly that because of the way the permit is written, they could not have a partial inspection completed. Finally, after a month of exposed stucco and improperly installed product, I spoke with my municipality personally. The inspector was at our home in less than 24 hours. Lowe's NEVER even tried to help with this part of the process and LIED over the phone. Following the inspection, I was the one left responsible for getting the inspection report to the subcontractors because apparently Lowe's doesn't care at all about their customers. Now the subcontractors are dragging their feet to come fix the damages and failed items. This is not a supply issue now, this is negligence. Lowe's cannot tell us when the rest of our product will arrive or when we will have the damages repaired. We are looking into any and all legal options at this point to remedy the situation. DO NOT HIRE LOWE'S FOR WINDOW AND DOOR INSTALLATION.”

Helpful Report

Posted 3 years ago

“Was getting home repairs and upgrades done. Handyman preferred using lowes. Bad mistake on my part. They usually dont have a good promotion going but this time the store manager in abilene at ridgemont drive said sure you can get promotion up to 24 months. So great all set. Well come to find out they only allow 6 months no interest. Man was just too hard for the damn manager to tell me I would be charged 8% interest beyond the 6 months. Wont ever buy from lowes if i need a promotional period. They could care less about their customers who need to pay out and cant afford extra interest. I will stay with home depot from now on. I have charged items and been able to use the 18 month promotion without extra interest. Goes to show who cares about their customers. Plus the poor new employee at customer service couldnt get any help from the damn manager. He kept going to ask her how to do the computer task. She obviously doesn't care either about me or the guy just trying to learn his job. Home depot here I come for life. Wont buy so much as a light bulb from dumb ass lowes”

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Posted 3 years ago

“there customer service lies to you, they dont follow up and they will not return your calls. i ordered fencing back in March, they first sent the wrong order to the installer, when he notified them they never got back to them, when they got that straightened out they promised delivery three times and it never showed up, so today i call them again and they left me on hold for 15 minutes just so i would drop off. Home Depot here i come.......”

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Posted 3 years ago

“The worst company, 0 responsibility, they don't care about customers. Once you payed for something, you f...ed.”

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Posted 3 years ago

“I bought a refrigerator and in the delivery they scracht the marble floor. They said that i fix it and the will send me the check. Almost 3 month and never pay. You can talk with nobody. Dont buy never in Lowes the worst company”

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Posted 3 years ago

“I have a craftsman pressure washer used it 2 times and on the 3rd time it worked ruffle for 30 minutes and lost pressure and shots water out the detergent reservoir. Lowes said it’s a manufacturer warranty to call craftsman to get it fixed. Everyone craftsman sent me to refused to fix it!!! Lowes should back up what they sell. I am done with lowes”

Helpful Report

Posted 3 years ago

“I paid cash in the amount of $4000 for and LG refrigerator from Lowes. After six months the ice maker has quit and I can't get LG or Lowes to honor any contracts for the purchase or to fix my refrigerator. When they did give a toll free number to contact LG, it routed me to a person in the Philippines. Lowes customer service is worse than horrible. And don't try to talk to management about a problem they know nothing. Oh, after a month and half of calling Lowes they offered me $427.00 to pay back my warranty.”

Helpful Report

Posted 3 years ago

“I signed a contract with Lowes three months ago to have my house sided. Since that time, I have heard nothing from Lowes in Saugus, MA. I have called and emailed the salesperson and gone to the Saugus, MA store multiple times to no avail. The customer service is terrible. I am cancelling my contract with Lowes. Don't bother trying to get any installation services with this company - they are terrible.”

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Posted 3 years ago

“Lowe's in thomaston Maine is the most scumbag as place to go they kept homeless people off that property for helping old people load their car they sure feel real good about themselves that's how you take care of your people in the neighborhood kick them off for being nice if I was you I would go to that lows go the one in Augusta they have no respect for people in need that is having it rough instead of kick them off”

Helpful Report

Posted 3 years ago

“I am currently involved in the worst service I have ever been involved in. Lowe's seems incapable of getting anything right. We ordered storm windows over a year ago and they are still not installed properly. They have given me the run around that entire time. The store says call installation and vice versa. We ordered blinds 4 mos ago. We waited two months for them to come in then they sat on our porch for weeks before they came out to install. 5 min after the installer left the blinds fell! When I called the store and spoke to Justin, the assistant manager, he told me that if we installed them ourselves he could offer an upgrade or some help but since we paid them to do it there was nothing he could do. They supposedly reordered them the next day but it was another 2 mos before we were told they were in. The guy showed up to install yesterday but didn't have the blinds. The store said they didn't have them. The installer said he would find them and call me back. He said that he could come back today to install but surprise surprise no call. Today, after several phone calls, the store says they have them but the installer is closed. Meanwhile, we are living in a fishbowl with no blinds and windows that don't open and close correctly. The store is in Indian Harbour Beach and I will NEVER shop there ever again!!!!!!”

Helpful Report

Posted 3 years ago

“Flooring not measure right flooring order not 👍 installer comes out flooring not right again leaves product in driveway for 2 weeks no installers for weeks. Don't recommend paying for their installs they won't come or install for a month or more AFTER your product is delivered”

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Posted 3 years ago

“"NEW" refrigerator looks old, refurbished or something. Paid 1000.00 dollars for something that looks used.”

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Posted 3 years ago

“Lowes carpet installer’s showed up today and we got two hard working guys that installed the pad and carpet in about 2 hour. Turned out great and we are very happy. Thank you Lowes ❣️”

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Posted 3 years ago

“Weeks ago i went to east Asheville Lowes with a simple drawing of a kitchen with no windows. Only one person working but took my drawing and said he would send me a drawing. Several phone calls and weeks later someone finally answers phone. Never heard of me, no surprise there . I called numerous times and left messages,either didn't answer or return any calls. Someone else will get my business.”

Helpful Report

Posted 3 years ago

“I bought a whole house generator in April, 2021 & was told that I would have it installed by June/July 2021. In June I was contacted & told the date of installation would be August. In August, Lowes called to say it would be November. One day in August a truck showed up with my generator. They did not even call to let me know. Fortunately, I was home but not prepared to put it anywhere. I finally had them put it where it would be installed. I asked the installation would happen & they said November. I kept calling the installer & Lowes and nobody knew what was going on. I got so many excuses from both sides. Here it is Almost a year & it is still not completely installed. I have been lied to by the electrical company & Lowes. I was also supposed ti receive a small generator for installing the 22Kw generator but I’m told that the date has expired for that offer. I’ll never use Lowes for any installation ever again! I’m wondering if I’ll ever get my generator installed.”

Helpful Report

Posted 3 years ago

“The installer never showed up, on March 14, 2022 and rescheduled and still didn’t show up on March 16, 2022 with no call, Text or email”

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Posted 3 years ago

“I bought an icemaker form Lowes in November of 2018, along with a 5 year warranty. In late December of 2022 the ice maker ceased making ice and I called the helpline for the protection plan. Service was scheduled for Jan 5th and the service provider was prompt and very professional. An issue was diagnosed and a part was ordered. 14 business days after the part was ordered it had still not shipped. I called back and was told it would ship on Feb 17th. Here we are on Feb 25th and the part has still not shipped and Lowes is telling me I need to wait another 14 working days until they can tell me what is going on. While I will say that everyone I have spoken to has been professional and I feel they have genuinely wanted to help, there is no way for me to escalate this issue so it can be resolved in a timely manner. I am beyond frustrated and do not plan on doing any shopping with Lowes in the future. To me, the lack of focus on achieving delivery dates promised to a customer, not once but multiple times in this instance, show a lack of regard for customers in general. Looks like I'll be doing my hardware/appliance shopping elsewhere.”

Helpful Report

Posted 3 years ago

“I am so thankful, for the experience I had at Lowes. I went in to the store looking for several items we were planning to purchase water heater, shower and sink and drawers for our restroom. We just refinance our house to remodel it. Our first project is the restroom but planning to do the whole house. I ask one of the employees for help in cutting a piece of glass for me. The customer quickly dismissed me by telling me their was a button in the desk. I assured the employee I had looked for a service button but there was not one in the work station. I ask the employee if he could call one else to help. He said he did not have a phone. I asked the employee if he could ask some to come and help me. He walked way saying as soon as I get my phone. No one ever showed up to help us. I ask what look like to be two managers for help. One of the manger yelled down one of the aisle at a two other employees and ask them to come and help. But the manager walked away without even make sure we got help. The two employees walked out of the aisle and began helping an other customer and then turned and asked us of we had a question (not in the most polite way) we told the employee what we needed and she said she could not cut glass but she could cut for us a piece of plexiglass. I left the store. I will never be back to Lowes again. After come home to review all the negative comments online I glade this happened before spending any money. I will just take my business elsewhere.”

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Posted 3 years ago

“Bought a front door from Lowes. Exterior is blue and interior is white but the interior trim is blue! Who wants a two tone door? They say I have to paint it. Ridiculous customer service.”

Lowes 1 star review on 14th December 2021

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Posted 3 years ago

“Lowes customer service is horrible both at the store level, and the corporate level - incredibly incompetent! I will never shop there again.”

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Posted 3 years ago

Lowes is rated 1.6 based on 833 reviews