Lowes Reviews

Name: Lowes
Rating: 1.59

1.6 Rating 835 Reviews

13 %

of reviewers recommend Lowes

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Metrics

1.6

Based on 835 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Cassandra Bridges

Ray

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Kathleen Wilson

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Anonymous // 01/01/2019

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“Bought a front door from Lowes. Exterior is blue and interior is white but the interior trim is blue! Who wants a two tone door? They say I have to paint it. Ridiculous customer service.”

Lowes 1 star review on 14th December 2021

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Posted 3 years ago

“Lowes customer service is horrible both at the store level, and the corporate level - incredibly incompetent! I will never shop there again.”

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Posted 3 years ago

“THE ABSOLUTE WORST STORE , EXPERIENCE, CUSTOMER SERVICE, MANAGEMENT AND EMPLOYEES... I WENT IN TO BUY A DEADBOLT AND HAVE IT KEYED TO MATCH MY EXISTING. LONG STORY SHORT I LEFT THE STORE (UNBEKNOWNST) TO ME WITH AN UNKEYED DEADBOLT AND MISSING MY HOUSE KEYS !!! CALLED THE STORE ONLY TO BE TOLD THAT IT WAS NOT WHAT I HAD ASKED FOR ... ABOUT AN HOUR ON THE PHONE. THEN I CALLED THE CORPORATE COMPLAINT LINE...WELL APPARENTLY THEY DID NOT DO THERE JOB . MY WIFE RETURNED TODAY TO GET O U R HOUSE KEY , AND SURPRISE SURPRISE... NO ONE KNOWS ANYTHING ABOUT IT !!! CALLED COMPLAINT LINE AGAIN AND THE GUY WAS COMPLETELY DISMISSIVE !!!! THE ENTIRE ORGANIZATION IS A COMPLETE JOKE...ONLY IT'S NOT VERY FUNNY !!! I WARN ⚠️ THE ENTIRE PUBLIC TO NOT DO BUSINESS WITH THIS COMPANY THERE IS SO MUCH MORE ABOUT THIS VISIT THAT WAS ALMOST AS BAD , WOULD RATHER NOT DO THAT MUCH TYPING...”

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Posted 3 years ago

“Good work with the phone hack you did for me. W W W . H A C K E R S P Y V I L L E . C O M (320) 961 4598”

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Posted 3 years ago

“Terrible experience with Lowe's and not my first with them. Ordered patio furniture on 5/21/21 for $1,694.94 with delivery date of 5/31. It was not received and I was not contacted by Lowe's so i contacted them late on 6/1. They advised new delivery date of 6/3. Not received on 6/3. On 6/4 I receive call from a trucking company saying they deliver on 6/8, 6/9, or 6/10 and i must be home between 10:00am and 2:00pm. When i asked my options for alternate delivery times i was told the option was to cancel order. I called Lowe's customer service number, and got ZERO customer service. Rather than attempt to help me with delivery, their first and only action was to cancel the order and tell me i must wait 21 days for refund because they have to receive merchandise back. I balked at 21 day wait for refund on merchandise i did not receive on either promised date, and with unreasonable trucking companybterms. Lowe's advised me to dispute the transaction with my credit card company. That was their solution! Wow....no help at all throughout entire process.”

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Posted 4 years ago

“Not really geared to help with COVID. In my state, Lowes employees often do not wear mask and do not practice social distancing. Of course does not matter to many but of all the big box retailers my Lowe's fails on this more than anywhere else I shop.”

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Posted 4 years ago

“Special ordered products over a month ago..still dont have the products..call customer care and stay on hold for 55 mins to over an hour. Manager was supposed to call over a week ago and still nothing. Never shopping here again”

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Posted 4 years ago

“The Lowe’s in Steubenville Ohio is totally ridiculous. Asked for assistance in ceramic tile and waited for a half hour no one came. Ended up getting the stuff ourselves. Then we needed assistance with a forklift to get cement board down and have been waiting for an hour and still waiting as I’m writing this review. They have employees that we can see and literally no one is coming to do anything. Really disappointed in the service and they need to get their stuff together. I understand they don’t want everyone that works here to know how to run a forklift but if they did we wouldn’t of waited for over an hour.”

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Posted 4 years ago

“Was told how installation would happen which it never did. When finished toilet bowl was left in middle of floor not reinstalled Called 4 times all replies will call back ,never did”

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Posted 5 years ago

“Every store I go into, I am greeted and welcomed by the staff”

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Posted 5 years ago

“Very helpful easy to find material and well-mannered employees”

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Posted 6 years ago

“The online ordering is very simple and I have always received great service while in the store.”

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Posted 6 years ago

“The Lowe's in Gulfport, MS is amazing! We always deal with a Manager, Mike and his efforts go above and beyond my expectations. Thank you!”

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Posted 6 years ago

“Installation of new bathroom: Vanity started getting cracks in finish within 2 weeks of installation. Parts only took 5 months to replace. The new parts also started cracking. They do not back up their products & will only replace the parts again. Also, work stopped during the renovation, because the contractor disappeared for NINTEEN DAYS & could not be contacted. Had to get an electrician after work was completed because the lighting was improperly connected. If you want to feel stupid, it's easy with LOWES.”

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Posted 6 years ago

“Ordered a home generator through a Lowe's salesman and he led me to believe they could have the generator delivered and installed within 30 days. He pushed me to pay the whole amount up front to ensure that the generator was there fast due to a coming storm. So I did, but it took more than two months to just get the generator in. I was called by a moving company stating that my generator was going to be delivered the next day and it was at Lowe's. The next day the delivery was cancelled and Lowe's stated the generator was not in. They told me it would be an additional 20 to 25 days until it came in. The reason for the flex time was according to who you talked to. Still have not got my generator.”

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Posted 6 years ago

Lowes is rated 1.6 based on 835 reviews