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LUSH Cosmetics Reviews

2.3 Rating 265 Reviews

31 %

of reviewers recommend LUSH Cosmetics

Company Reviews

2.3

Based on 265 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First my order was sent to the wrong address and someone else received it, then the order they resent was delayed (by lush) for over a week. Each time I called the customer service number I was on hold (first time for 10 minutes, second time for 30 minutes). I won’t be ordering again from Lush. I still haven’t received my order and I was told to “wait 7-10 days and see if it shows up” by a customer service.”

Posted 2 years ago

“Callum at Westfield London, White City is the guy you need to speak to at Lush. He is the MOST friendliest and helpful advisor. His knowledge, passion and sincerity is so refreshing. I’ve spoken to him on two separate occasions (he didn’t recognise me due to the mask) and he was equally as professional. Despite the prices being steep in some things, I would definitely spend money just on the fact he has such good product knowledge, the uses, the benefits and the ingredients themselves. He is such a pleasure to speak to and is a credit to his store and company. Definitely ask for Callum and you’ll not be disappointed! Five stars to you 🌟🌟🌟🌟🌟 Kind regards, Asma & A’isha”

Posted 2 years ago

“I must say, I was soooh impressed with the young lady Elle who was friendly, helpful and very informative about the LUSH products in the York city centre store today. I didn’t feel rushed, she was a delight to talk to. Thank you”

Posted 2 years ago

“I have ordered the products on 1st of December to make sure I have present for a Christmas. Christmas is over and I still I haven’t received my parcel after 30 days. There is no tracking number available for a shipment from Uk to Ireland. It’s ridiculous. Customer service I very poor, I lost money , I didn’t have a present for my sister . I am very disappointed. The worst service ever.”

Posted 2 years ago

“The complete lack of being able to just admit they have shipping problems is my biggest complaint with this company. I'm not sure what the requirements are to be a "customer service" agent for Lush...but lying seems to be high on their priority list of requirements. I don't understand how my shipping address has issues, but you have no issue using the same address to process a purchase. The last person I spoke with was able to finally resolve the issue (a bit more kind & patient than the rest) and "upgraded my shipping" to fix Lush's own shipping issues. That "upgrade" ...downgrades my purchase and I guess it no longer qualifies for the 'free gift'. 😂🤣 I'm glad this is just a company I used to order gifts from...I feel bad for those that rely on their products regularly.”

Posted 2 years ago

“Used the Guildford Lush yesterday. Had amazing service from Maddie. I was looking for things as little table gifts, Maddie was helpful, friendly and did not try to be too pushy to get a sale!”

Posted 2 years ago

“Visited Nottingham store and was very pleased with the customer service i received. Was served by Veera who was very friendly and helpful. She helped me choose a gift for my girlfriend as i had no clue where to start. Brilliant advice 😌”

Posted 2 years ago

“I love your product POWER Hair Conditioner. I love everything about it. This conditioner smells soo good!!! and it leaves my hear feeling thick and smooth. Any luck we will get a Lush in Colorado Spring. ♥♥♥♥♥”

Posted 2 years ago

“i went into a lush near me (merry hill) where do i start. the service i received was a amazing, i met this gorgeous women called carla! and a couple of other beauties. i was having a bad day till carla gave me the best customer experience iv received in years. i was complement on the way in and out. i felt at home and that i fit in. she also gave me a gift out of the kindness of her heart thank you so much.”

Posted 2 years ago

“I went to the one near me in perrysburg and I dropped a lid of the floor clearly on accident. And the lady made a huge scene and made me almost cry. Don’t recommend going back. If you want to be a permanent store maybe have nicer employees. Also I came back in w my mom and she didn’t even talk to me because I had a bad experience w her. Sorry not satisfied.”

Posted 2 years ago

“I went into Lush Spa on Princes Street for the first in Scotland with my husband and daughter to buy a helping hands hand cream. Just as we walked in, Jess approached us, immediately eager to help. We felt very welcome straightaway. She took her time to explain and sample some of the products I enquired about. While I was talking to Jess, she realised we were tourists. Jess recommended several family friendly tourist attractions and wrote them on a piece of paper for me. Jess showed my daughter a few bath bombs that looked and smelt amazing. Jess, thank you for your kind and 'Lush' service. Much appreciated!”

Posted 2 years ago

“I ordered the intergalactic bath bomb an the snow fairy light bath bomb online. When they came I opened the box to the intergalactic bath bomb all in tact and smelling amazing but when I reached further down into the box the snow fairy lights bath bomb was all broken. I contacted the customer services provided by an email on the sheet that came with it. I waited two weeks and I still haven’t had a reply to this day. I am APPALLED!”

LUSH Cosmetics 1 star review on 21st October 2021

LUSH Cosmetics 1 star review on 21st October 2021

Posted 2 years ago

“The coworkers are so mean. One of them told me to pull my mask up when I was trying to smell the product but they said “pull your mask up and if you don’t want to then you can leave now!!!!!!!!” And she threaten me.”

Posted 2 years ago

“My first experience with lush was really terrible I bought a gift card paid extra money to get my gift on the date then the post office lost my gift. I had to resend it virtually I had to send it in a email. Asked if I could have my extra money back they said no. So everyone do not order from this company theg will screw you over”

Posted 2 years ago

“My toe nails are BLUE after using one !!! I always used lush for years but I went for the first time in a while and they must change formula … I will try again with a none colourful one .”

Posted 2 years ago

“makes your skin go pink and glittery want a refund can come to the store for the cash if needed 😊”

Posted 2 years ago

“Ordered online ( free shipping over a certain amount) the package came with the bath bombs thrown in a box of packing peanuts which then made the bombs start to disintegrate during shipping- very poor customer service when I called to question this! Will not order online again!”

LUSH Cosmetics 1 star review on 13th August 2021

Posted 2 years ago

“Went in medowhall Sheffield lush was served by an amazing college called chris, he was so helpfull and polite couldnt have asked for better customer service then we got he was fantastic he really deserve a pay rise thank you so much Chris 💗”

Posted 2 years ago

“Me encantan sus cosméticos, usan ingredientes naturales, consigo el efecto que busco en cada producto y los aromas son increíbles.”

LUSH Cosmetics 5 star review on 13th June 2021

Posted 3 years ago

“We have now surpassed 1 year of Covid restrictions with plenty of options to be vaccinated & we are still being asked by LUSH to pull the mask over your nose! Seriously!! My mouth is covered & fully vaccinated!! I will never step foot in another LUSH store again!! Virus’ will always around because we live in a fallen world. We need to STOP LIVING IN FEAR & START LIVING!!!”

Posted 3 years ago

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LUSH Cosmetics is rated 2.3 based on 265 reviews