LUSH Cosmetics Reviews

Name: LUSH Cosmetics
Rating: 2.25

2.3 Rating 261 Reviews

30 %

of reviewers recommend LUSH Cosmetics

Company Reviews

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Metrics

2.3

Based on 261 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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LUSH Cosmetics 5 star review on 15th April 2024

Ms.Moxy

LUSH Cosmetics 5 star review on 15th March 2024

Laura Wigglesworth

LUSH Cosmetics 1 star review on 29th October 2023

Anonymous

LUSH Cosmetics 1 star review on 11th October 2023

Anonymous

Anonymous // 01/01/2019

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“Received as a gift, but Did not like their product. Looks good, But it is about the quality.”

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Posted 7 months ago

“Typical racist white Australians. Plus, bad service. Third world quality products. avoid this poor place. 🤮”

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Posted 7 months ago

“Don’t buy anything from them! They are animals!”

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Posted 7 months ago

“DO NOT BUY FROM THEM!!!! NOT WORTH IT”

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Posted 7 months ago

“They are telling people to boycott Israel. I’d rather boycott them.”

LUSH Cosmetics 1 star review on 10th October 2023

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Posted 7 months ago

“Do not buy from a company that promotes antisemitism and genocide.”

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Posted 7 months ago

“This organization supports terrorists and is antisemitic. Never again!”

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Posted 7 months ago

“UTTER GARBAGE”

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Posted 7 months ago

“This review is meant to be a big thank you to the lovely Matt and his kindness 😍”

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Posted 8 months ago

“Browsing Lush on Paddington Station, I was asked if I wanted help and a shampoo bar Angel, was suggested that I had never used before. It transformed my hair from dull and frizzy to soft silky and healthy looking in less than a week. So amazed, thank you.”

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Posted 9 months ago

“Love the products found great gifts Meet an awesome store associate Naszin who was very helpful in assisting me with finding the right massage bar. he was very pleasant and very knowledgeable about products and store. Also his accent was a plus ❤️”

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Posted 9 months ago

“Sophia at Queen St . W was a absolute pleasure. Very helpful with great customer service!!!”

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Posted 9 months ago

“'BEAUTY IS SKIN DEEP', so are we, lovdeep.. #lovenaturebeauty 'Diversity is Beauty. Diversity in Unity'... Lush Cosmetics North America A hub of innovative cosmetics products... with customized tailor-made options for all #opportunityindustry #inclusiveglobalsociety Content Writing and Freelancing Group may work out the details of the Beauty Science. One may like to help create rich knowledge-based content on the Ontology of Beauty and promote self-engagements for self-employment / self-care. Endless scope is there to go on scale online. At this point in time, what we need is the knowledge content on this diverse opportunity industry with unlimited capacityand endless possibility in a circular economy. This field of area diserves studied attention and the beauty products need to be available to the end-users at budget costs. We may focus more on regenerative natural beauty products and services as against harmful chemical products... I paid a visit to their shop at LobKaw, Pickering, Toronto with an amazing user-friendly ambience and good vives of saying wow fragrances. You may like to visit the stall once, can suggest others ti pay a visit to their chain shops for a first-hand idea, write more and more on how to uplift the manufacture and use of homemade beauty products and services?... Regards @everyone, Devi Prasad Toronto, Canada”

LUSH Cosmetics 5 star review on 14th July 2023

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Posted 10 months ago

“I recently had the pleasure of visiting Lush Queen Street West in Toronto, and I must say that the experience was nothing short of extraordinary. This outstanding experience was largely due to the remarkable assistance provided by Sophia, one of the store's incredible staff members. Her exceptional customer service skills, genuine care, and unparalleled dedication truly set her apart. As a long-time customer of Lush, I have visited various locations, but Sophia's level of service was truly unmatched. From the moment I entered the store, she greeted me with a warm smile and a genuine desire to help. Her passion for the products and her knowledge of their ingredients and benefits were evident as she patiently guided me through the store, answering all my questions and providing valuable recommendations tailored to my needs. What truly stood out about Sophia was her attentiveness and ability to listen. She took the time to understand my preferences, concerns, and skincare goals, ensuring that I left the store with products perfectly suited for me. Her expertise extended beyond simply recommending products; she went above and beyond to explain their usage, share application techniques, and even provided samples for me to try at home. Sophia's caring nature and genuine enthusiasm were infectious. She made me feel valued as a customer and went the extra mile to ensure my satisfaction. Her dedication was evident as she seamlessly balanced attending to other customers while still providing me with her undivided attention. Not only did Sophia possess an incredible knowledge of the products, but she also had a deep understanding of Lush's values and initiatives. She effortlessly educated me about their commitment to sustainability and ethically sourced ingredients, allowing me to make conscious choices that aligned with my values. The outstanding experience I had with Sophia has left an indelible impression on me. Her exceptional service, caring demeanor, and unwavering dedication epitomize what customer service should be. I am genuinely grateful for her assistance and cannot thank her enough for going above and beyond to make my visit to Lush Queen Street West an unforgettable one. To anyone visiting Lush Queen Street West in Toronto, I wholeheartedly recommend seeking out Sophia. Her expertise, genuine care, and personalized attention will undoubtedly enhance your shopping experience. Lush is truly fortunate to have such an exceptional individual as part of their team. Thank you, Sophia, for being an extraordinary ambassador of Lush's values and for making my visit truly memorable. Your dedication and passion are a testament to the outstanding service you provide. I will certainly be returning to Lush Queen Street West, eagerly looking forward to receiving your exceptional assistance once again.”

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Posted 10 months ago

“I ordered several bath bombs and soaps..they were all delivered without being but in different packages. Some of the bombs were purple..so everything I ordered was purple. Very disappointed on whoever boxed this order. I won’t me ordering again.”

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Posted 11 months ago

“I ordered a beautiful floral arrangement with a candle and a cut flower arrangement was delivered. Horrible, Horrible service of cut flowers embarrassing for LUSH. Please don’t waste your time or money there. False advertising.”

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Posted 1 year ago

“My daughter had a birthday party at Lush 1105 wellington Rd at White oaks mall. The party was amazing all the girls loved the games and activity's that were done. The ladies that hosted the party decorated and were very interactive with the kids. I would recommend having a birthday party at lush to anyone no matter the age :) Thanks ladies for making my daughters birthday party one no one will forget :)”

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Posted 1 year ago

“Karma Kream. Weird scent. Great for the skin though. Scent is earthy yet weirdly sweet.”

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Posted 1 year ago

“Aryah was very friendly and helpful at the Meridian, Idaho store”

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Posted 1 year ago

“Around January 2023 I had decided to try Lush for the first time and i wanted to follow daily skin care. The sales person seemed very in selecting the products for me. I had made a purchase of 360DHS of different products from Sharjah Zahia City Center. The cleanser that i had bought for 150DHS was a large quantity and the manufacturer date was November 2022 with an expiration date of Feb 2023. That left me with just one month to use that product. I was told that all the products were freshly made. At least the sales person should have guided me on informing me with these details rather than trying to loot money from. It was a very bad first experience and would like to get some compensation for this.”

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Posted 1 year ago

LUSH Cosmetics is rated 2.3 based on 261 reviews