LUSH Cosmetics Reviews

"Extremely Disappointing Experience \u2014 Misleading and Underweight Product\r\n\r\nI have been a loyal customer of Lush for 17 years, but after my recent visit to the Henry Street, Dublin store, I\u2019m thoroughly disappointed and appalled by the way I was treated.\r\n\r\nI purchased a 100g bar of soap for \u20ac11.16, only to discover when I got home that the soap weighed only 87g \u2014 a 13% shortfall. Not only was the product underweight, but it also didn\u2019t have the required weight label that\u2019s typically affixed to products sold by weight. This is a clear violation of EU trading standards, and when I reached out to customer service, I was met with nothing but dismissive and unhelpful responses.\r\n\r\nAfter explaining the issue, the representative brushed it off, claiming consumer scales can\u2019t be relied upon, and then proceeded to stop responding altogether.\r\n\r\nThis is outrageous \u2014 it\u2019s not just a minor error; it\u2019s a breach of consumer rights. Lush is clearly no longer taking accountability for its products, and as a longtime customer, it\u2019s extremely disappointing to see how much the brand has changed for the worse.\r\n\r\nI\u2019ve reported this to the CCPC, and I will be taking further action. I will not let this slip.\r\n\r\nBe cautious when shopping here \u2014 if you value fairness and honesty, this store no longer upholds those principles."

"I love my LUSH Cosmetics, they are very pleasant. I got the whole EID collection as a gift from my mom, and I am enjoying it already. The Salam soap bottle is very simplistic yet beautiful and timeless, and it smells like berries. The Noor chapstick is very soothing and nice. The Basma body scrub I am sure will be a favorite of mine, and the Lailah soap is absolutely stunning. I am very grateful. I also love the packaging everything came in, from the bottles, to the wrapping paper. P.S. the biodegradable packaging peanuts are very cool. Thank you, LUSH."

"This was my daughters legs after getting in the bath with a bathbomb! It immediately started itching and she has been like this for 3 days! Even on Benadryl\u2026 now I have spent $300 on urgent care visits and will NEVER use lush products again! Not that natural after all."

"The Lush employees saw this group walking by holding Israeli flags and immediately ran out of the store to yell and scream at them. They were disgusting."

"Me and my girls have a lovely visit we are joined our time in there with Sharvaree my girl's got Pampers and their loved every moment of it even another staff was pampering my arm and the smells are amazing in their hallways we have got free samples of face creams and for teeth I really enjoyed it because I see my girls smiling every second they were there and getting pampered also myself we are so many questions and they gave us the answers lovely staff and gave me so many ideas for my friends birthday and Christmas thank you so much for lovely hour and a half in there \ud83d\ude18\ud83d\ude18\ud83d\ude18 \ud83e\uddfc\ud83e\udee7"

"Me and my girls have a lovely visit we are joined our time in there with Sharvaree my girl's got Pampers and their loved every moment of it even another staff was pampering my arm and the smells are amazing in their hallways we have got free samples of face creams and for teeth I really enjoyed it because I see my girls smiling every second they were there and getting pampered also myself we are so many questions and they gave us the answers lovely staff and gave me so many ideas for my friends birthday and Christmas thank you so much for lovely hour and a half in there \ud83d\ude18\ud83d\ude18\ud83d\ude18 \ud83e\uddfc\ud83e\udee7"

"Me and my girls have a lovely visit we are joined our time in there with Sharvaree my girl's got Pampers and their loved every moment of it even another staff was pampering my arm and the smells are amazing in their hallways we have got free samples of face creams and for teeth I really enjoyed it because I see my girls smiling every second they were there and getting pampered also myself we are so many questions and they gave us the answers lovely staff and gave me so many ideas for my friends birthday and Christmas thank you so much for lovely hour and a half in there \ud83d\ude18\ud83d\ude18\ud83d\ude18 \ud83e\uddfc\ud83e\udee7"