“Love the product. Took us a while to get used to the colouration as the 1st box I opened didn't really match the sample. There is enough variation in the planks grain that adds variety. I hadn't realised the planks come in 3 to 4 different sizes within each box, but once again added that bit of variety. Definitely recommend the flooring as it looks good and seems durable as workmen have been walking/working over it for a good month or two.”
“Samples were provided to show off the quality of the flooring and seeing the true colour allowed us to select the correct shade. The order process was faultless and when fitted the floor looked stunning.”
“Fab service from beginning to end , good value and flooring looks great . I wouldn’t hesitate to order from this company again. Thank you to Scott for answering all my queries via email!”
“Having search for our ideal flooring we chose to go with luxuryflooringandfurnishings. Im so glad we did. The service from the company was excellent. They kept me informed throughout the delivery process. Delivery was quick and efficient. As for the product we couldn't be happier. A really high end finish which complements our new bathroom perfectly. I would highly recommend the quickstep livyn balance. We chose the canyon grey oak. Fits together perfectly and has a lot of graining detail. Perfect.”
“We chose Oak flooring which was priced around £40 sq/mtr . Flooring ordered and delivered on time. We waited 3 weeks or so for flooring to acclimatise to the space where we're laying the floor. The floor was easy to lay and looks fantastic too. We would recommend luxury flooring company for great products and service. 🤪”
“An overall great experience during difficult times. Lead times were accurate, delivery was quick. Scott was very helpful and professional with any communication.
Would most definitely deal with them again.”
“The delivery company managed to misplace my order, but a call to Luxury Flooring put that right, and I received an express delivery next day.
I’m really pleased with the flooring and the company: highly recommended.”
“Avoid this company. Foolishly we overlooked the bad ratings on here, and gave them the benefit of the doubt.
Whilst i can sympathise over order delays due to the global pandemic, what i can't accept is lack of transparency over delivery/delivery delays. Unfortnately after waiting many weeks it was a very reactive and not proactive customer service experience that greeted me (basically unless i called them i had no idea what was happening), when you finally can get through on a call i might add. Lots of wasted time.
Finally after 3.5 months, 2 missed delivery dates, at a cost of £2.5K we recieved our flooring, unfortunately more problems. 1 missing carton which did turn up the next day, the bigger problem was the 4 damaged cartons (1 water damage and 3 transit damage), many planks in these boxes are warped, unfortunately luxuryflooring have found a million and one reasons as to why the planks aren't damaged. Quite ironic as they state on their delivery note "not to worry" if there are problems with your order they'll sort it out. They have failed to do that, and clearly dont wish to accept any further liability for this matter.
Unfortunately quite a horrible experience dealing with this company, poor service all round and now 4 damaged boxes which they suggest to use as offcuts, the cheek of it.
Dont be fooled like us, avoid them at all costs.”
“The flooring looks really good in situ. It feels solid, and the ‘grain’ texture feels good underfoot. I laid the floor myself and didn’t really need specialist tools. It took me about 3/4 hours from start to finish. (about 12 sq m)
Ordering by phone was easy, and the agent was helpful and knowledgeable.”
“I was then sent a sample and it matched well So i called him back to place the order, he asked me “When would you like delivery” to which my reply was ASAP. 2 days later everything turned up perfect. The floor is now down and looks great.
WELL DONE guys!
I can recommend this trustworthy and good value company.”
“I had been hunting for weeks to match a solid oak floor of a certain width and finish to no avail. Then i came across “Luxury flooring”. I gave them a call and gave them the specification of what i needed And the gentleman said “ i will go and check and give you a call back”. Now ive heard all this before from other companies and its as if they cannot be bothered and dont get back in touch. Well, 15 mins after he said he will call me back he calls. He said “Yep We have this in stock” wow i said great.”
