Luxy Hair Reviews

Name: Luxy Hair
Address: 1250 Flyer Way, Suite 100, Salt Lake City, Utah
Rating: 4.24

4.2 Rating 235 Reviews

79 %

of reviewers recommend Luxy Hair

4.2

Based on 235 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

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Luxy Hair 5 star review on 4th April 2025

3849

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service! Always look for recent reviews on any item you purchase. But i can vouch for their clip in ponytails they are bomb!”

Helpful Report

Posted 1 year ago

Wow - thank you for sharing! We're delighted to hear this. Warmly, Luxy Hair Support

Posted 1 year ago

“I really like my dark gray ponytail. The color of the ponytail hair and texture matches my hair very well. I have textured hair, therefore, I blow dry and flatiron my hair when wearing it. The one thing I don't like is the velcro on the part of the ponytail that wraps...it has a tendency to get caught on both the ponytail hair and mine...I suggest a different type of material to ensure that the hair doesn’t break or come out. Overall Luxy’s products and customer service are wonderful!”

Helpful Report

Posted 2 years ago

Thank you for your 5-star review. We're delighted to hear that you are enjoying your set! Warmly, Luxy Hair Support

Posted 2 years ago

“Love the quality and excellent customer service! I’ve been buying these for years and I was never disappointed! Love the shorter version of extension!”

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Posted 2 years ago

“Very helpful and efficient! Friendly customer service! Fast shipping. Thx”

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Posted 2 years ago

“Ordered colour that didn't match. Had to return and request a refund. Helpful customer service. In hope that re-ordering a new colour recommended by customer service team would make a difference.”

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Posted 2 years ago

“Customer service was great.”

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Posted 2 years ago

“I love the quality and the customer service was amazing too. Quick refund for the items that I needed to return and hassle free. They charge $10 for items returned, though.”

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Posted 2 years ago

“Excellent customer service”

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Posted 2 years ago

“Trish in customer service returns was great The hair was beautiful I unfortunately wasn’t able to clip them in not at anyone’s fault but my own Thank you Lucy for letting me try I will see which one my hair stylist uses and may reorder different style thank you”

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Posted 2 years ago

“Incredible experience with this company from start to finish. AMAZING customer service, super fast shipping time, and insane product! I’ve never felt so confident. What an awesome brand! Absolutely recommend. My first pair of extensions. :)”

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Posted 2 years ago

“Great customer service made sure my package arrived”

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Posted 2 years ago

“Amazing customer service!”

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Posted 2 years ago

“The customer service and the product quality were wonderful. The color was way too dark! Thank you for making returns easy”

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Posted 2 years ago

“Awesome customer service. I accidentally ordered a pair of halo extensions and couldn't cancel my order and was in a total panic! Their customer service was quick to reply the entire time through the process! It calmed my nerves so much, thank you!!! I've also used their extensions before, I've been pleased!”

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Posted 2 years ago

“Great service! My package was delayed/misplace and I contacted Luxy Hair and they immediately gave me a replacement with no charge. I’ve been a loyal customer of Luxy Hair for many years now and will continue to be because of their amazing service!”

Helpful Report

Posted 2 years ago

Luxy Hair is rated 4.2 based on 235 reviews