“About a year ago I made the decision to sign up for nutrition coaching on the black Friday deal. I chose the one year commitment. I didn't know it at the time that this decision would change my life! I am now the healthiest and happiest I have been in a long time. I am down 50 pounds, I did lose about 10 pounds prior to signing up. I am about 4 sizes smaller, wearing pant sizes I haven't worn since maybe junior high! I wake up happy with zero regrets! I gave up alcohol in this journey and couldn't be happier! I am working on getting my CPT and CNC certifications now! Absolutely the BEST decision I could have made for myself!”
“Coaching has been such a wonderful and helpful experience for me over the last couple of years! Taylor has been a pleasure to work with. She has been such a great support system and sounding board in terms of helping me through challenging times as well as providing me with thoughtful and meaningful feedback. Through working with Taylor I have learned different strategies with regards to my nutrition and overall wellness. She is has helped me realize my full potential as well as understand that I am so much more capable and strong than I have ever given myself credit for! Coaching, in general, is such a beneficial practice. Even if you think you might not need support or you’re doing OK coasting through, it’s nice every now and then to check in and see if any improvements can be made to feel your best! Although I have “graduated” I’m so happy to know I can jump back in and work with Taylor again whenever I need or want!”
“Viktorija was my coach and she was amazing. She was always there for me when I needed and for whatever I needed her for whether that was meal ideas, encouragement, or just to talk about my goals and what I could do different to teach them. She was always sending me information to help me along the way no matter my situation and helped me to lose 30 pounds! If it were not for me having a third baby soon I know I would still be using coaching with her and losing even more. I can’t wait to return and add workouts in as well when I do. I have made some lifestyle changes throughout my coaching that will help me in the future and after baby before I can return to coaching and I am confident in that. If you’re on the fence about coaching just take the leap and do it, you will not regret it.”
“Gina has been by my side every step of the way! No way I would have done this without both nutrition and training as a package. You just can’t get the results without both!”
“My experience with my coach has been okay. She’s been great in helping with nutrition and has helped me learn a lot in this regards. I haven’t liked the training part, but this isn’t really her issue.
My experience with MI support and customer service has been poor. I wish things were explained better, and I had several really negative experiences. The options to “fix” things were poor, and I couldn’t ever actually talk with anyone. It was email only which is really a crappy option considering how much I’m paying as a client. I was also really disappointed in the fitness coaching. If the way these plans were done were explained to me upfront (i.e., same exercises for weeks on end), I would have never done the fitness. For me, it was a waste as this isn’t something I’m interested in.”
Hey Carrie. Thank you for this! I'll take a look into situation with the customer support team. We have a saying here that Macros Inc is a customer service company first & foremost, and we just happen to sell coaching. So a poor interaction with our customer service is definitely out of the norm, and if there's an issue that needs to be fixed, we definitely want to know about it. I appreciate the insight so I can take a look and see where we need to improve or what we need to do better.
I'm sorry to hear the training portion wasn't what you had hoped for. I'll share this with our VP of coaching and we'll look into that as well. Overall it sounds like we just needed to do a better job of communicating with you in your specific situation here, and I apologize for that.
We do take feedback like this very seriously and we always review things to see what needs to be done better or differently, so again I really do appreciate you sharing your honest review. I'll be looking into all of this and chatting with our teams about it.
If there's anything else you want to share or any other feedback you'd like to provide, my inbox is always open at dylan@macrosinc.net
“Excellent experience. Jill is a fantastic coach and customizes her guidance and feedback to my style and needs. While I initially started with nutrition only to get myself back on track, I was so happy with Jill's coaching, that I upgraded to complete coaching to work on strength training as I transitioned to maintenance and renewed for another year. I know I have the skills to keep this up on my own, but I enjoy having Jill as a coach and accountability partner and know I am cementing new habits and approaches to both training and nutrition.”
“I've been here only a few months with this coach, and let me just say she is beyond amazing!!! Her knowledge is incredible and I can genuinely FEEL how much she cares about me! It's not just a weekly check in. She asks so many questions and pulls so much out of me that I didn't even know was happening! She checks on me when she knows I might be struggling a bit. We're trying new things in the gym as well. I'm with her for the next year (and possibly beyond) so I'm ecstatic to see where I end up. My goal now is weight loss (down 14# in last 2 months - whoop whoop) then we'll move to a build and am so confident in her abilities!! I could go on and on about my incredible coach and the MI team.
I PROMISE you, you WONT be sorry you took the leap!! Get after it!!”
Hi Patricia! We can DEFINITELY make that happen. This is good to know, and really helps give us insight into what you're looking to get from coaching, specifically what you're looking to get from your coach. The more we know about your needs & expectations, the more we can adapt and tailor our approach to accommodate. We will take this is an opportunity to do just that.
Really appreciate the honesty here and for giving us some feedback about how we can provide more value for you. I'll pass this along to your coach and have her connect with you about it! :)
If there's anything else we can do for you, or any other way you think we can provide more value in your coaching, please let me know! You can always email me personally at dylan@macrosinc.net. I'm the head of Client Experience here at Macros Inc, so you can contact me any time.
Thanks again! Your coach will be in touch!
“My coaching experience has been nothing but spot on. I love my coach she has been a great support person for me and she totally gets me. I have nothing to say but positive things about Gina she is my rock it's been my pleasure and honor to call her my friend”
“Cheryl is very responsive and helpful. She makes me think about why I'm feeling a certain way, and helps me break down the emotions behind whatever issue I'm facing. She has also helped me give myself grace when I would have beaten myself up a bit.”
“I have the best coach! She has helped me by providing a thorough understanding about what I have been doing incorrectly and I am thrilled with the results! She is always there for me.”
