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Marks And Spencer Reviews

2.8 Rating 2,154 Reviews

44 %

of reviewers recommend Marks And Spencer

Company Reviews

2.8

Based on 2,154 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Marks And Spencer Reviews

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I visited my local Bridgwater store a few days ago, where I usually have good customer service. I was not happy with the way one of the staff spoke to me, she was abrupt and rude, all I wanted to do was to buy a product and she made me feel really uncomfortable.”

Posted 2 years ago

“I had a 30 minute time slot to collect my Xmas food order. I waited over a hour to even get served. Their system seems so badly organised. I feel sorry for the staff who were trying their best, but were sadly let down. I was not the only person to fell let down, and I certainly won't be waiting an hour for my food order, when I could have gone round the store and picked all my items in half the time. Shame on you M and S, you let your staff down and your loyal customers.”

Posted 2 years ago

“My order of a Christmas gift was cancelled, and I was not informed. I travelled to another town to the shop, and only then found out they had cancelled it because it was out of stock. It was when I ordered it! I contacted their customer service and the response was, they had sent an email. Checked and double checked including my spam folder, and nothing to be found. Asked the email to ve forwarded, but instead they copied the text in their respinse, so no date and time stamp.”

Posted 2 years ago

“I have been buying marks and Spencer food for a while now and at first the items were lively. Over the past two months now I have stopped buying three of their products as the meat in them all has been very poor quality. I found a price of sinew in the beef and fatty bits. So I tried the chicken casserole and the chicken wasn't much better. In the ham and mushroom tagliatelle the ham was very fatty, such a shame as you pay good money for these products, therefore expect better quality. .”

Posted 2 years ago

“Just been for breakfast at M & S Tamworth. Scrambled eggs …microwaved and rubbery. Bread supposedly sourdough? Over sweet and I tiny bit of butter in the centre of the slice. Bacon ok and a decent portion. Brown sauce like eating sugar on eggs! Coffee acceptable but seriously over priced for the size of the cup. Overall, a shocking standard and totally unexpected from M & S.”

Posted 2 years ago

“Please be aware that the teal velvet sofa Is not just firm it is solid. I tried memory foam mattress topper and quilt underneath to sleep on but still too uncomfortable. Someone came to inspect with no joy. My own fault as daughter slept on it 8 weeks after purchase but I was hoping the toppers etc... would make it comfortable. No reviews anywhere. The link in the Email asking for a review from M&S was faulty. Have requested a link that works so fingers crossed I can let other customers know how uncomfortable this sofa bed is. Also, the first delivery date no one turned up after waiting in all day. Did arrive the second time though and a time slot was given which was pleasing. Very disappointed as I wouldn’t want to sell this to anyone as it’s so uncomfortable.”

Posted 2 years ago

“Purchased cashmere sweater again this year as have done annually for the past few years - shocking colours for cashmere, bright luminous green. Their pinks are the same lurid colour. What on earth has happened to the high quality M and S buyers? Luxury purchase and yet market stall quality.”

Posted 2 years ago

“I ordered Two dresses , one was £29.50 I ordered regular length It was so long and stuck out at the hips . Made in turkey ! Second one was £110 came up huge , made in China ! It certainly wasn’t worth that sort of price tag ,gaping arm holes and pretty shapeless .”

Posted 2 years ago

“M&S Steak Puff Pastry Pie with select cuts of British Beef in a rich gravy. Pastry was delicious but had to search for the meat filling. When our pie was cut in half it didn’t resemble the photo on the box. Bit of a con.”

Posted 2 years ago

“Wife always complains she never gets any flowers. Her favourite are dark red roses. Sister in law who works for M&S recently had bouquet sent to my wife who had been hospitalised. Gave me idea to arrange a delivery for our wedding anniversary. Order no: 301-0033287-4110016. When arrived she was highly delighted. Unfortunately did not last long due to condition of roses. Promise of buds but all roses were in full bloom with black petals. She did not want them to be returned but agreed I should send a review. M&S known for good quality but this was well below standard.Will I buy again. No way. Now a week and leaves are dropping and one rose dried up had to be thrown. Yes we do know how to look after bouquets. Also mention to my sister in law next time see her. Anyone reading this do not buy roses from M&S as you will be throwing your money away.”

Posted 2 years ago

“Severe lack of gluten free products in the Rushden Lakes cafe. No choice of sandwiches on display, only one biscuit/cake choice, and a very poor choice of bread accompaniments to hot food. E.g. it wasn’t possible to have a gluten free bacon roll, but the roll was available for soup. How can this happen within a big concern such as Marks and Spencer. Obviously someone in the catering department should show a little more knowledge and care.”

Posted 2 years ago

“5-pack No VPL Microfibre High Leg Knickers: I bought a pack of these as I’d purchased the ‘same’ product before which were excellent. Major disappointment this time: the material is a lot flimsier than my previous ones and the material over the bottom only partially covers mine. I’m a size 12 with a small bottom! Also these aren’t quite wide enough around the tops of my thighs at the front. Just like everyone else they are just using cheaper products which let down their quality reputation. Going off on a tangent, I used to love the Per Una range. Whoever the buyers were when this range started up really knew what they were doing with beautiful clothes…sadly this all went downhill ages ago too. I would totally understand if M n S closed down altogether, too much ‘tat’ and ‘dowdy’ stuff plus cheap imports I store these days. Sooo disappointing!!”

Posted 2 years ago

“The recent clothing I ordered on sale was of bad quality. The fit and comfort level is not as good as it was. Not happy with the product this time”

Posted 2 years ago

“Ordered online the Fragrance Society hand wash set. When it arrived one of the black tops of the pump was completely missing and the other black top was broken off and lying loose in the package. So disappointing as the fragrance was lovely! Have arranged a return!”

Posted 2 years ago

“M&S chicken and mushroom risotto. Chilled. Single portion, contains 3.52 grams of salt - that's 59% of the rda. It tasted like brine!”

Posted 2 years ago

“I have just been to you store at Exebridges in Exeter to buy some Ameretto, but I found you did not stock any after drinks except for port and brandy which I find surprising. Is there a reason for this and if there is I would like to know why. Regards Dirk Grant”

Posted 2 years ago

“Bought a Chinese meals as a Saturday night treat and it was horrible tasteless and bland not worth the money ,just had to let marks and Spencer know that the Chinese was not up to usual standard”

Posted 2 years ago

“I always wear Per Una embellished jeans £39.50 They are so comfortable & a bit more dressy than my every day jeans .I bought a black pair in Dec but after just a few washes they had faded especially down the seams .waistband & pockets .( I wash them inside out on a cool 14 min wash) my local branch kindly exchanged them for a new pair in February .These have been washed about 6 times & have gone exactly the same way .They look so faded & shabby I wouldn't even go out in them .I am very disappointed in the quality of this product .definitely not worth the price & I would not recommend them”

Posted 2 years ago

“Has anyone else been made to feel like a leper in M&S? From being told l cannot try clothes on in store because of ‘germs’ to being told to open bags of returned clothes myself to limit ‘germs’ l have never felt so unwelcome. As far as l know there is no scientific evidence that Covid 19 remains on clothes, in any case having to try them on at home would surely increase the viral load if there were. Presumably why the charming assistant today refused to touch the bags. Is M&S trying to force its customers to use mail order only and save money by then closing stores? Although it might suit the assistant l encountered today better to work in a warehouse like an Amazon drone, she clearly had a problem encountering people. Why are assistants not supplied with disposable gloves if they are that worried. Sizing of clothes in M&S is so unreliable now buying anything has turned into a real chore, what a shame such an unpleasant buying experience is the new normal when other shops who weren’t allowed to stay open in lock down are actually welcoming customers.”

Posted 3 years ago

“I am not complaining about a particular thing , only the lack of lovely bedding . Wanting to buy nice new bedding for quite a while , and the bedding always used to be the place to go for lovely style . At the moment there is nothing grabbing my attention, all a bit old fashioned and the colours not so good . Been a M&S shopper all my life and I am 65 now ....”

Posted 3 years ago

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Marks And Spencer is rated 2.8 based on 2,154 reviews