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Marks And Spencer Reviews

2.8 Rating 2,153 Reviews

44 %

of reviewers recommend Marks And Spencer

Company Reviews

2.8

Based on 2,153 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Marks And Spencer Reviews

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“why open the cafe when there is only one member of staff making coffees, resulting in a very big queue. Also members of staff working on the floor in cafe and shop not wearing face masks. Definitely won't be using the cafe again.”

Posted 3 years ago

“Check all tags have been REMOVED !!!!!!!!! Bought clothing from you last September , one item a dress has been in the wardrobe for a year . I buy clothes and just put them in the wardrobes for when I decided to wear them. Took it out of wardrobe yesterday and found a tag , still attached. Why did the alarm never sound when I left the store ??? Sadly the dress has no use as I live abroad and have no M/S within a seven hour drive . I emailed the customer service and received a few lines of sympathy , the rest was a standard letter , no use to me at all, nor is the dress!! I have no receipt and can only prove I was in store and the amount spent via my bank details, which I will gladly make available to M/S, and them to send me a second receipt. I understand caution and have no problem with M/S , have always been a loyal customer as so many others. I took my dress to a military base to try , with a really strong magnet to Remove it ; that failed!! So much for these costly magnets 🧲 This is not all the fault of M/S but also mine, I should have checked for tags and in future I will do so !! I just want to know why the alarm never functioned and of course so disappointed !!!!! From abroad.”

Posted 3 years ago

“New store opened at Eclipse Park Maidstone. Well laid out, staff great. However, 1 till point on the ground floor and 2 upstairs. Long, long wait. Also not enough staff serving in the coffee shop. Need more staff on tills and coffee shop urgently.”

Posted 3 years ago

“Bought a £12 meal deal for our wedding anniversary only vegetarian option were plant based Kiev’s They were dry and tasteless”

Posted 3 years ago

“I think the online shopping design is awful, when ordered a couple of items and a few more to consider, so placed them to save. When trying to have another look in the following day, you are unable to find those saved items after login. It is so difficult to use and to view the items you like to come back to.”

Posted 3 years ago

“Shocked to find a 25% price increase on some food items!! Cooked cold meat was £1 now £1.25. As a regular customer, I will no longer be encouraging these price rises and will take my custom elsewhere.”

Posted 3 years ago

“A lifetime shopper at M & S but the food department at The Gyle, Edinburgh, allowed couples in to shop together and you had to approach the food area by way of clothing/underwear, toiletries so people stopped to look and held up other people behind. No regulation of distancing by anyone - thought M & S would lead the way doing Covid19 but I am disappointed by their lack of care.”

Posted 4 years ago

“Why are M&S letting couples go shopping together even Home Bargains and Tesco are being brilliant and only let 1 at a time unless it is a child with an Adult Come on M& S your aisles aren't wide enough for social distancing with a couple and one person trying to avoid each other !!”

Posted 4 years ago

“Very poor quality clothes-cuff fastening on blouse broke on first trying on, material so thing you could see my bra underneath!! Also bought sandals the were very cheaply made-both being returned!! Won’t be purchasing again very disappointed as M&S used to be first place I’d shop for the high quality clothes-unfortunately not the case now!!”

Posted 4 years ago

“Marks & Spencer "premium food"..... RUBBISH!”

Posted 4 years ago

“The food is now second rate. They are closing much needed shops like Sutton Coldfield and Solihull just to get rid of old buildings. A lot of elderly people rely on their ready meals and are unable to travel to out of town superstores. The bottom line is the executives of M&S simply do not care about their customers. They may change their minds when customers shop elsewhere but they will only have themselves to blame.”

Posted 4 years ago

“First time visiting M&S cafe Latte & scone Not everyone like extra strong coffee beans. Over powering taste bitter”

Posted 4 years ago

“15 minutes in line to buy an egg sandwich and a coffee and a further 15 minutes for a soup to be served to the table. Only two people behind the counter, this over lunch time which must be a busy period. Rest of the staff, if any, must have gone elsewhere for lunch. Mark and Spencer’s restaurant, Princes Street Edinburgh”

Posted 4 years ago

“Feeling very unhappy I brought a blouse yesterday and it still the alarm on I’m really cross because the lady should of checked this and I’m away this weekend and I wanted for the weekend I can’t go back this is very bad service on marks and Spencer’s service if marks where doing there job right the alarm should go off and it didt.. I’m a very unhappy customer...and extremely disappointed ☹️”

Posted 4 years ago

“What has happened to the Gastropub Cottage Pies , really disappointed with ours tonight , we've always enjoyed them but the ones we had today were no way near as good the Mince was different, are they coming from a different company , the package is different? Very disappointing.”

Posted 4 years ago

“25/1/20 went to the cafe in Cheshire oaks ordered a baked potato with tuna and sweet corn when it came no offer of condiments. Nothing. I went to get some salt n pepper and mayo. Asked a lady could I have some salt n pepper and mayonnaise please. I was told over there help yourself . Started to eat my potato and it was cold. And I mean cold . Went back to the counter with my potato, explained. Lady so oh ! Waited a further 10 minutes when eventually a replacement came yes it was hot but my original salad had just been tipped on another plate with a different potato. No offer of condiments again. By this time I couldn’t be bothered going back again. Not the service I expected from m&s staff.”

Posted 4 years ago

“iv shoped in m&s for many years generly quallity is high cajan chicken spicy ect very good 8pack battered chicken very good chicken but when it comes to 4pack checken and chicken kiaves they are just battered cheap prosessed chicken looks like there supplied by same company why would they substatite real chicken for cheap prosed chicked this is my opion but i still shop with yous but friends and familly i tell them to stay away from said prossessed chicken in every other way staff ect are very helpfull”

Posted 4 years ago

“Ordered 2 hampers for Christmas; both were excellent, HOWEVER COULD NOT BELIEVE M & S STILL USE POLYSTYRENE pieces for packing. Other companies have changed to brown paper and cardboard that can be recycled. This I feel is not a good company image for M &S.”

Posted 4 years ago

“Two of my grandchildren wanted tiger onesies for Christmas from M&S. They were on offer at 2 for £25. We live in a remote area of Wales so large stores are a long way off and I tried to order online. They had size 5/6 online but 3/4 was out of stock. So I tied in a visit to family with a diversion to the M&S store in Stoke-on-Trent where they had 3/4 but no 5/6 but I did manage to pay for two under the special offer with the larger size being posted to my address from the online dept. So far, everything was fine and the parcel arrived days before it was due. On Boxing Day the family came to visit and opened their parcels. The smaller size had a detachable tiger tail as advertised but the larger one didn't. Today, I have tried to resolve this with customer services and to get a tail sent so that both children are happy with their present. I am told that they cannot send me a tail, only a replacement 5/6 onesy and at present they are out of stock. I asked for them to reconsider and the girl who was very polite went and checked and said she is not allowed to send out part items. I pointed out that she had done so already as we had only received part of the order. The upshot is she has given me a refund for the item which I did not seek and I am going to have to find some tiger fabric and make Alf a tail for his onesy. There was a time when a company would relax rules to ensure a child was happy with their Christmas present especially when it is their error. They could have taken a tail from a different sized costume to put this right immediately. I take a dim view of the M&S response.”

Posted 4 years ago

“Bought a premium cost tin of salted cashew nuts "specially selected for size and quality". Tin was 2/3 full with mostly broken bits of nut. Over priced and under performing compared to budget supermarket equivalent. Very disappointed”

Posted 4 years ago

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Marks And Spencer is rated 2.8 based on 2,153 reviews