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Marks And Spencer Reviews

2.8 Rating 2,157 Reviews

44 %

of reviewers recommend Marks And Spencer

Company Reviews

2.8

Based on 2,157 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Marks And Spencer Reviews

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed having visited my local Simply Food store in Spalding this morning (Christmas Eve). The date on all sliced white and brown bread was 25th December (despite looking towards the back of the shelf for a longer date) and dates on all chilled Yule Logs were 26th December. I appreciate the chocolate Yule logs contain fresh cream but surely they could have a longer use by date than 2 days! I also wanted a profiterole stack for Boxing Day but the dates on those were 25th December and very few left on the shelf, which makes me think they were all yesterday’s stock. This is not a one off experience as I have noticed very short dates on a lot of M&S food items just lately. Even Colin The Caterpillar Christmas Cake was no longer available to order. I couldn’t obtain any Snow Globe gin either, despite visiting several stores in my area to keep checking if any new stock had come in.”

Posted 4 years ago

“Went to Kingston park today for my Christmas food shop the fresh cream I wanted had today's date on and the 24th which is no good for Christmas day i asked a guy who was in the back if he would see if he could find a better date for me his reply was it will be there but i cant get to it without even going to see come back tomorrow and it will be out my reply was I won't be shopping tomorrow he just looked at me where is the customer service i would not of minded if he even tried to go and look but no he just acted as if he could not be bothered i shop here every week but staff with this attitude makes you want to go else where i do understand this time of year is stressful for staff but come on maybe a bit more training in customer service would not go a miss”

Posted 4 years ago

“Ordered birthday cake for 70th party for twins to read Happy 70th Birthday Sally & Margie on collecting the cake it read Happy 70th Birthday Sally that was it!!! NOT HAPPY as birthday was next day had to buy another one elsewhere and put message on ourselves!! I have received an appology and part refund but it still spoilt the day. Will order elsewhere in future.”

Posted 4 years ago

“I’ve never ordered anything online from this store until this month. I ordered a Christmas tree which arrived in store in a very timely fashion the next day. No problem there. However I was extremely disappointed to find that not only was there no base to stand the tree up, it contained the wrong parts and it wasn’t possible to put the tree together at all. The packing of this product clearly had not been checked. I’m more disappointed that this was the case after ordering a tree from Next which never arrived at all and I’m still waiting for a refund. Very disappointing I’m afraid”

Posted 4 years ago

“Lack of size availability in common sizes 14 @ 16. Size inconsistancy in same liable. Also very slow service in cafe.”

Posted 4 years ago

“Just because I am an older shopper does not mean I have to dress dowdy I stick now to you and fatface”

Posted 4 years ago

“After visiting your hempstead valley store I was quite upset with the way one of your managers was speaking to a shop floor colleague. She was asking him to do a different job. The young man said but Iv just been told to do this the manager said I’m running the shop floor so do what I say. I then went to the checkouts which was very busy and a cashier rung the bell for assistance the same manager came after about 4 rings She shouted who keeps ringing, she was clearly put out by the call. I find this totally unacceptable. I feel you need to complete some training with this manager who’s name was Jess.”

Posted 4 years ago

“I bought the roast beef dinner for 1 , very disappointed. Cooked as instructed, potatoes cooked fine, but the peas and carrots were uncooked, the meat ,well hard to describe, didn't taste like beef and quite hard. Yorkshire was fine . I'll stick to sainsburys in future. My opinion was the instructions were wrong on packet. Sharnt buy again.”

Posted 4 years ago

“Over the past couple of years I have become increasingly disappointed with the quality of produce and cut flowers. I have taken to buying in a number of other supermarkets and found in some cases a much higher quality for a cheaper cost. This is NOT about cost but quality and the drop in that is not what is expected from M&S...however this week my partner bought me long lilies that have been absolutely magnificent and I have enjoyed them for over a week. This surprised me as we have bought flower that barely lasted days and I felt the need to express my delight in these two gorgeous bouquets that have delighted me and ask M&S to look at who supply’s their products and take note that the customer has more choice than ever so they need to up their game!!!”

Posted 4 years ago

“I am of the generation who do not write reviews. However my recent experience at marks and spencer, Halifax branch has resulted in my first review. I recently bought a top, which I wore x 1. After washing it had a flaw in one shoulder. With confidence I returned the top expecting something, not this. " Its your fault you have washed it wrongly". I have been married over 42 years so am used to following garment washing instructions, this has never happened before. I asked to speak to the manager and was told" there is no point they will agree". I am shocked I expected a courteous response at the very least. shame on you marks and spencer”

Posted 4 years ago

“Visited Marks and Spencer’s in Hempstead Valley shopping centre this afternoon, extremely disappointed with service. Upstairs initially asked for a garment, was pointed in a ‘general’ direction, after which they immediately went back to what they were doing, it took me a further 5 minutes to find what I was looking for in a completely different area. Then went downstairs to pay for two other items, and one of them was damaged, I was sent to get another, no more my size, so was offered discounted price of all of £1.50 but no return if the stain did not come out, I said I would rather pay full price but be able to return if it did not come out. No this was not an option, they can order it in but I would have to collect it from the store, 20 away from where I live, not convenient, no delivery offered. Then was told there were 6 more in stock and was sent back again to check labels, getting rather irritated by now I did so. Still no luck. Someone should have been checking them for me at this rate. I told her not to bother I’d leave the item. I left annoyed and frustrated. Two instances in one visit of very bad customer service. Bad show M&S your standards are slipping !!”

Posted 4 years ago

“Regarding cafe, service slow on some occasions and many a time tables left unclean with crockery left on them. I can appreciate that at times they are busy but this is not always the case and they appear to have adequate staff on duty! Standard of ground coffee you are using in my estimation and other folk and friends who use your cafe shop have also commented on the deterioration over the years and say it is somewhat tastless and usually lukewarm hence the reason I request hot milk. Staff friendly enough but slow in their service and cleaning the tables. Cutlery not always clean and many a time i've had to request as they have not replenished the cutlery at the self service area. Come on MandS you have a reputation to safeguard and I am one of your loyal customers!”

Posted 4 years ago

“Today I treated myself to Coronation chicken. Not the sandwich filler, the meal size. On opening it I was angry to see that the lovely big pieces of chicken have been replaced by scrappy little pieces! I suppose this is M&S economisng. Bad move. It's no where near as good and I shan't buy it again. Come on M&S stop penny pinching!”

Posted 4 years ago

“I absolutely love the cheese twists from m&s and I've never had a problem before but this time I was so disappointed to open a new twin pack to find not one or a couple but all of the cheese twists broken into pieces in both packets! :( I was a bit embarassed as I bought them for a friend to recommend them to.”

Posted 4 years ago

“expected the garden table and chairs to be assembled when delivered. courier left 3 boxes and when i phoned up the courier said i didn't want it assembled”

Posted 4 years ago

“I have been a customer for over 30 years I buy all my clothes from marks. This week I have been in 3 different stores and in all 3 I found the Staff unhelpful and they made me feel that I should not be asking for their help. Where are the smiling friendly staff gone? They were all miserable and unhelpful I am sorry to I left marks a bit depressed.”

Posted 4 years ago

“I used to buy all my clothes and shoes at M&S. I am a few inches under 5' and a size 6 in most items. Some of the petite range clothes used to fit me but that range no longer exists and there is a very poor selection of extra short size 6 items in the normal range. These are always too long and I have to pay to get them altered. The bras and some of the tops and cardigans do fit me but it is very difficult.”

Posted 4 years ago

“I wouldn’t want to calculate how much I have spent in M and S over the last 45 years, but it will be easy to count it up from now on. Their clothes are getting worse and worse. Frumpy old fashioned and boring and I’m 64! They seem to go for a few designs in tops and dresses and produce them endlessly so it’s the same thing but just in a different colour or pattern and the material is awful. They mustn’t be looking at their customer feedback or if they are they ignore it. I used to buy at least one item of clothing a week from M and S often more than that. I struggle to find anything to buy now. As for SPARKs it would be good to get something for cutomer loyalty - I think it’s the worst loyalty card. In the last three months there have been gaps of weeks between one set of offers ending and new ones being made available - I’m assuming they think they will save money by doing this. They won’t - it only annoys people. The staff have stopped asking people for their SPARKS card - so maybe it’s on the way out.”

Posted 5 years ago

“I have always been a marks and spencer clothes customer but since our local store relocated from the town centre to the retail park in Crewe it is abysmal it’s dark squashed and thoroughly awful who ever picks the merchandise to sell in store? Been in today to treat myself and came out empty handed loads of woolies but hardly any decent t shirts or tops please take note I am not on my own lots of ladies were complaining so restock with new merchandise if possible as soon as possible.”

Posted 5 years ago

“Very disappointed with the way the goods were packed,they were pushed into a bag that was way too small and arrived in as a creased mess and covered in bits of fluff out of the bag as the didn’t have a plastic bag inside the pack to protect them.l will be returning them as they just don’t feel clean to me.”

Posted 5 years ago

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Marks And Spencer is rated 2.8 based on 2,157 reviews