Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.84

2.8 Rating 2,155 Reviews

44 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,155 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overly effusive tv personalities at the automated checkout soooooooo unwelcome!! When will it be safe to shop again?”

Helpful Report

Posted 5 years ago

“Poor customer service, never enough people on tills, and no, I don’t want to use self service which always ends up with me waiting for an assistant because there’s an issue with an item. Staff often rude. Food on display that is out of date or “blown packaging because it hasn’t been kept cold enough in waiting bay out the back. A fair amount of food is tasty but a bit of a lottery when buying ready made meals especially the Balanced for You range. However the Chinese and Japanese range is nice. Clothes displays appalling and uninspiring.”

Helpful Report

Posted 5 years ago

“I asked a colleague where to find the brown paper bags for and he scowled at me, sighed and walked away. I then realised they were by the side and I didn't spot them but the worker was so rude and I was quite upset by the ridiculous behaviour by this worker. This was at a service station near Dover, England. He was unnecessarily rude and I was extremely un impressed. Not happy and I'm not going to M&S food ever again. I felt unwelcome and uncomfortable.”

Helpful Report

Posted 5 years ago

“Flower delivery to myself did not last a week, not very fresh when arrived.”

Helpful Report

Posted 5 years ago

“We had lunch at M&S Deepdale Preston and we both had Croque Monsieur not very good the bread was VERY Chewy and semi warm £4.00 each I think sorry not worth it you need to up your game.”

Helpful Report

Posted 5 years ago

“Southern fried chicken . You need to review this meal and also update the quality of the chicken you use , even to the point of charging extra to improve quality , very poor ! I would happily pay more !”

Helpful Report

Posted 5 years ago

“Filthy toilets & poor quality cafe (Princess street Edinburgh)”

Helpful Report

Posted 5 years ago

“Sad to say the last 2 online orders were delivered in a shocking state”

Helpful Report

Posted 5 years ago

“Had the worst 2 packs of (pork) BBQ ribs ever yesterday. They were part of a £10 Takeaway meal but were nothing but large bones in a a very sweet sauce! They were virtually devoid of any meat (but had some grizzle) and what little there was had a nasty flavour that is known as ‘boar taint’. Never again! I usually buy delicious rib racks from a certain German supermarket at half the price and will continue to do so.”

Helpful Report

Posted 5 years ago

“I bought an m&s chicken pie recently. It wasn’t nice at all. What has happened? Pastry was not great -soft & filling was worse. Also in the same range they do a Steak pie & a chicken, ham & leak one. As soon as you add ham - people who don’t eat red meat can’t eat it. Waitrose pies much better.”

Helpful Report

Posted 5 years ago

“I bought a Chicken Korma and Pilau Rice meal for one and Tandori Nan. It was tasteless, the chicken was tough, it was watery not creamy and all I could taste was - salt - very disappointing and I won’t be buying this again. Also the Nan was hard and salty. I used to really love M&S food but I must say Tesco, Sainsbury’s and Asda do a much better job. You need to step up your game M&S maybe that’s why you’re not doing so well!!”

Helpful Report

Posted 5 years ago

“Romford store had bacon for sale which was 6 days out of date!”

Helpful Report

Posted 5 years ago

“M&S "Made Without Wheat" Blueberry Muffins were sold in packs of 2 and were delicious. I can eat wheat but bought these light tasty muffins regularly as they were so good. Now they have been replaced with a pack of 4 smaller blueberry muffins, bought them yesterday, they are dry and tasteless, won't buy again. How disappointing. Why does M&S do this so frequently, change a perfectly good product for an inferior one.”

Helpful Report

Posted 5 years ago

“new vegetarian food - could be excellent but so strong with garlic that I couldn't eat it - tried 2 of the new dishes - mushroom stroganoff with cauliflower rice and Thai veggie curry - could not taste anything except garlic. What a shame - they look so good.”

Helpful Report

Posted 5 years ago

“Hayle store Perfume department disappointing no prices staff standing around doing little. Ladies clothing department looks like a big jumble sale unappealing Cafe very good but more staff needed. Food department good but needs expanding over all a very big store with too much poor quality clothing and a very small home section”

Helpful Report

Posted 5 years ago

“M&S Middlesbrough branch left me disappointed with the member of staff at the till, I asked her what the procedure was with my Hillstreet carpark token and was met with a vacant response when I showed her my red plastic disc, I might as well have shown her a Bulgarian lev, she said she had no idea and made no effort to ask her colleages, not good, that's taught me a lesson, no more shopping in that store!”

Helpful Report

Posted 5 years ago

“I bought the roast potatoes for our Christmas lunch. They were awful. I will never buy again. Sainsbury's cook better and taste delicious compared to M&S”

Helpful Report

Posted 5 years ago

“The Turkey crown I bought for our Christmas lunch was the worst I have had. Dry and tasteless. Didn't realise it had stuffing when purchased.. but thought ok not a problem until I saw over a 3rd of the turkey was in fact stuffing!! There was not enough meat for my family. So disappointed.”

Helpful Report

Posted 5 years ago

“Bought the chocolate pudding with salted caramel centre at cost of £10 - worse dessert I’ve ever served ! Firstly took 75 minutes in the oven , extremely dry, very very dark strong chocolate with hardly any salted caramel centre, I won’t purchase again and wouldn’t recommend .... sorry M&S I’m usually a great fan of your food but certainly not this item”

Helpful Report

Posted 5 years ago

“Collected my Christmas food on Christmas eve for a meal I was preparing today. All of the food had to be used before 26th so I'm unable to use any of it. Disappointed the shelf life was only 2 days and I wasted 130.00.”

Helpful Report

Posted 5 years ago

Marks And Spencer is rated 2.8 based on 2,155 reviews