Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.79

2.8 Rating 2,289 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,289 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am of the generation who do not write reviews. However my recent experience at marks and spencer, Halifax branch has resulted in my first review. I recently bought a top, which I wore x 1. After washing it had a flaw in one shoulder. With confidence I returned the top expecting something, not this. " Its your fault you have washed it wrongly". I have been married over 42 years so am used to following garment washing instructions, this has never happened before. I asked to speak to the manager and was told" there is no point they will agree". I am shocked I expected a courteous response at the very least. shame on you marks and spencer”

Helpful Report

Posted 5 years ago

“Visited Marks and Spencer’s in Hempstead Valley shopping centre this afternoon, extremely disappointed with service. Upstairs initially asked for a garment, was pointed in a ‘general’ direction, after which they immediately went back to what they were doing, it took me a further 5 minutes to find what I was looking for in a completely different area. Then went downstairs to pay for two other items, and one of them was damaged, I was sent to get another, no more my size, so was offered discounted price of all of £1.50 but no return if the stain did not come out, I said I would rather pay full price but be able to return if it did not come out. No this was not an option, they can order it in but I would have to collect it from the store, 20 away from where I live, not convenient, no delivery offered. Then was told there were 6 more in stock and was sent back again to check labels, getting rather irritated by now I did so. Still no luck. Someone should have been checking them for me at this rate. I told her not to bother I’d leave the item. I left annoyed and frustrated. Two instances in one visit of very bad customer service. Bad show M&S your standards are slipping !!”

Helpful Report

Posted 6 years ago

“Regarding cafe, service slow on some occasions and many a time tables left unclean with crockery left on them. I can appreciate that at times they are busy but this is not always the case and they appear to have adequate staff on duty! Standard of ground coffee you are using in my estimation and other folk and friends who use your cafe shop have also commented on the deterioration over the years and say it is somewhat tastless and usually lukewarm hence the reason I request hot milk. Staff friendly enough but slow in their service and cleaning the tables. Cutlery not always clean and many a time i've had to request as they have not replenished the cutlery at the self service area. Come on MandS you have a reputation to safeguard and I am one of your loyal customers!”

Helpful Report

Posted 6 years ago

“Today I treated myself to Coronation chicken. Not the sandwich filler, the meal size. On opening it I was angry to see that the lovely big pieces of chicken have been replaced by scrappy little pieces! I suppose this is M&S economisng. Bad move. It's no where near as good and I shan't buy it again. Come on M&S stop penny pinching!”

Helpful Report

Posted 6 years ago

“I absolutely love the cheese twists from m&s and I've never had a problem before but this time I was so disappointed to open a new twin pack to find not one or a couple but all of the cheese twists broken into pieces in both packets! :( I was a bit embarassed as I bought them for a friend to recommend them to.”

Helpful Report

Posted 6 years ago

“expected the garden table and chairs to be assembled when delivered. courier left 3 boxes and when i phoned up the courier said i didn't want it assembled”

Helpful Report

Posted 6 years ago

“I have been a customer for over 30 years I buy all my clothes from marks. This week I have been in 3 different stores and in all 3 I found the Staff unhelpful and they made me feel that I should not be asking for their help. Where are the smiling friendly staff gone? They were all miserable and unhelpful I am sorry to I left marks a bit depressed.”

Helpful Report

Posted 6 years ago

“I used to buy all my clothes and shoes at M&S. I am a few inches under 5' and a size 6 in most items. Some of the petite range clothes used to fit me but that range no longer exists and there is a very poor selection of extra short size 6 items in the normal range. These are always too long and I have to pay to get them altered. The bras and some of the tops and cardigans do fit me but it is very difficult.”

Helpful Report

Posted 6 years ago

“I wouldn’t want to calculate how much I have spent in M and S over the last 45 years, but it will be easy to count it up from now on. Their clothes are getting worse and worse. Frumpy old fashioned and boring and I’m 64! They seem to go for a few designs in tops and dresses and produce them endlessly so it’s the same thing but just in a different colour or pattern and the material is awful. They mustn’t be looking at their customer feedback or if they are they ignore it. I used to buy at least one item of clothing a week from M and S often more than that. I struggle to find anything to buy now. As for SPARKs it would be good to get something for cutomer loyalty - I think it’s the worst loyalty card. In the last three months there have been gaps of weeks between one set of offers ending and new ones being made available - I’m assuming they think they will save money by doing this. They won’t - it only annoys people. The staff have stopped asking people for their SPARKS card - so maybe it’s on the way out.”

Helpful Report

Posted 6 years ago

“I have always been a marks and spencer clothes customer but since our local store relocated from the town centre to the retail park in Crewe it is abysmal it’s dark squashed and thoroughly awful who ever picks the merchandise to sell in store? Been in today to treat myself and came out empty handed loads of woolies but hardly any decent t shirts or tops please take note I am not on my own lots of ladies were complaining so restock with new merchandise if possible as soon as possible.”

Helpful Report

Posted 6 years ago

“Very disappointed with the way the goods were packed,they were pushed into a bag that was way too small and arrived in as a creased mess and covered in bits of fluff out of the bag as the didn’t have a plastic bag inside the pack to protect them.l will be returning them as they just don’t feel clean to me.”

Helpful Report

Posted 6 years ago

“Overly effusive tv personalities at the automated checkout soooooooo unwelcome!! When will it be safe to shop again?”

Helpful Report

Posted 6 years ago

“Poor customer service, never enough people on tills, and no, I don’t want to use self service which always ends up with me waiting for an assistant because there’s an issue with an item. Staff often rude. Food on display that is out of date or “blown packaging because it hasn’t been kept cold enough in waiting bay out the back. A fair amount of food is tasty but a bit of a lottery when buying ready made meals especially the Balanced for You range. However the Chinese and Japanese range is nice. Clothes displays appalling and uninspiring.”

Helpful Report

Posted 6 years ago

“I asked a colleague where to find the brown paper bags for and he scowled at me, sighed and walked away. I then realised they were by the side and I didn't spot them but the worker was so rude and I was quite upset by the ridiculous behaviour by this worker. This was at a service station near Dover, England. He was unnecessarily rude and I was extremely un impressed. Not happy and I'm not going to M&S food ever again. I felt unwelcome and uncomfortable.”

Helpful Report

Posted 6 years ago

“Flower delivery to myself did not last a week, not very fresh when arrived.”

Helpful Report

Posted 6 years ago

“We had lunch at M&S Deepdale Preston and we both had Croque Monsieur not very good the bread was VERY Chewy and semi warm £4.00 each I think sorry not worth it you need to up your game.”

Helpful Report

Posted 6 years ago

“Southern fried chicken . You need to review this meal and also update the quality of the chicken you use , even to the point of charging extra to improve quality , very poor ! I would happily pay more !”

Helpful Report

Posted 6 years ago

“Filthy toilets & poor quality cafe (Princess street Edinburgh)”

Helpful Report

Posted 6 years ago

“Sad to say the last 2 online orders were delivered in a shocking state”

Helpful Report

Posted 6 years ago

“Had the worst 2 packs of (pork) BBQ ribs ever yesterday. They were part of a £10 Takeaway meal but were nothing but large bones in a a very sweet sauce! They were virtually devoid of any meat (but had some grizzle) and what little there was had a nasty flavour that is known as ‘boar taint’. Never again! I usually buy delicious rib racks from a certain German supermarket at half the price and will continue to do so.”

Helpful Report

Posted 6 years ago

Marks And Spencer is rated 2.8 based on 2,289 reviews