Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.79

2.8 Rating 2,289 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,289 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chichester woman’s check out is terrible . Long queues and staff unaware of this , taking ages and ages to serve”

Helpful Report

Posted 2 years ago

“While products are good they have a pathetic customer service both online and in store. If you brought a product and choose store pick up then you are finished!! Firstly, they will not co-operate for the product of you need to return this then you will find crossing border is easier than that. No matter how many times you call their customer care or visited the store, nothing will help. They won't help you to get back your own money! But will share different reason every time. Ridiculous ,right? They should keep that in mind that M&S is not the only store in India and we are not beggar. If I can spend 2k or 3k for a product then service is matter to me. We can easily change our brand too.”

Helpful Report

Posted 2 years ago

“I often visit the Crewe store to collect clothing from the click and collect counter, the staff there and in the food hall are always pleasant and helpful. Unfortunately the same cannot be said for staff at the female clothing department. I normally have to wait until the staff acknowledge you or have finished their conversation and then it seems as though you are a inconvenience because you are returning an item. The last visit was on the 3rd of May and I was served by a tall dark hair girl whom wasn't wearing a name badge, told me I'd waited in the wrong place even though I'd queued behind the lady she had just served. Her attitude throughout the transaction was curt and abrupt. Once she completed the return she ended with "You have a nice day" in a very sarcastic way. I always thought M & S prided themselves on good customer service. I think extra training is needed. Ref from bottom of receipt is as follows: - 26103 203 0101”

Helpful Report

Posted 2 years ago

“I have to say what made Marks and Spencers a cut above the rest was the customer was the most important person that walked through there doors managers would greet you with a smile and say how are you today and thank you for spending your hard earned money with us and helping us stay in our jobs and then when you read how the TORQUAY FOOD HALL managers spoke and treated one of there customers even banned him reasons why rewarding there staff for being nice to him and the general manager Nikki think he was going to ask her out for dinner very sad 😢”

Helpful Report

Posted 2 years ago

“I am normally proportioned trim lady 5'1" in height and weigh 8st 9lbs. There are a few of us out there so why does M&S no longer cater for the likes of me. I have just bought a pair of short/petite jeans, the very shortest they do, and they are literally dragging on the floor. The average women size now in the UK is 16 and clearly M&S are no longer interested in providing any kind of a service to those that don't conform to that profile.”

Marks And Spencer 2 star review on 31st March 2023

Helpful Report

Posted 2 years ago

“I purchased a Sweatshirt for my husband for his birthday, which was in the sale. I purchased it 10 days before his birthday, not realising that you only had 14 days to return as i was not told this at the till, apparently it's on the receipt, which i didn't look at as i was rushing, only checked that the price was right. On trying it on, it was too small & as i couldn't get back to the shop until later in the week, took it back for a bigger size, money back or money on a gift card. I was told that, due to my receipt being 4 days out of date, i could not exchange, money back or gift card. I had to bring the Sweatshirt back home, which will now go into the charity bag as there is no-one else it will fit in the family. Had i know about the 14 day return policy, i would not have purchased it in the first place so really angry that i have wasted my money.”

Helpful Report

Posted 2 years ago

“Have to say we would agree with the review's on Torquay's Marks + Spencer's my husband and myself had dealings with the general manager Mrs Thomas who was absolutely horrible she was so rube and arrogant to us she behaved like a chav we were so mad we walked away and said how the hell did she get the job as a store manager my husband said at least she didn't Ban us from the store because it seems she is very good at Banning people they should just close the store completely most of the section managers look like they have won the lottery and lost the ticket there more chiefs than indians its not surprising the staff look so unhappy”

Helpful Report

Posted 2 years ago

“i would agree with Philip all the reviews that you read about M&S they clearly don't care about there loyal customers or even value them one little bit if you read Torquay's reviews how managers could be so cruel and nasty and most of all Lie and even worst get away with it and then company reward's them for there efforts by making him Area manager i would be so scared to bump in to the section manager and her partner in crime when people lie to the police there definitely two people to keep away from it doesn't get more dangerous than that YUCK”

Helpful Report

Posted 2 years ago

“I purchased two crewe neck soft jumpers Product code: T381895 The " black" one is awful. It is not even black it is a brownish grey , the fabric is cheap looking and shiny and thin It is truly awful , very cheap looking . Would not recommend”

Helpful Report

Posted 2 years ago

“Xmas party food have been buying these for many years but this year the quality is very poor especially the pork belly and the breaded prawns another example of M & S cutting quality”

Helpful Report

Posted 2 years ago

“I just can’t believe after all the years of telling the world to eat less sugar MS are the supreme supplier of sugar on their chocolate and biscuits My wife was awarded a packet of shortbread biscuits for being a very loyal customer ,these lumps of poor shortbread and choc was covered in fine white sugar another loser for MS they go in the bin with MS oversweet products Why do you insist on the high level of sugar in your products .. Also MS has become vendors of small snack packages lunch time It obviously pays small plastic packets of unappetising snacks at higher prices .MS should review their ra ges according to customers comments .My wife thinks that I have nothing better to do ,She is probably right but my comments need to be published or MS can contact me for a tasting position within your company Sugar 0 Sophisticated customers 10”

Helpful Report

Posted 2 years ago

“Central Milton Keynes toilets, visited yesterday they were an absolute disgrace, no one around to report it to. This has also happened going back a few years to the one in Bletchley. Pay the cleaners more money to do a better job please.”

Helpful Report

Posted 2 years ago

“I recently received a mens dressing gown from M&S...Order reference: 301-0040947-0642400. NOT IMPRESSED. The draw string broke off straight away and although I ordered a Large size the gown barely was far too small(I am 6ft with a 44inch waist)...it barely concealed my modesty. My wife washed it by hand on a cool wash....and it shrunk further! What happened to Mark's once reliable QC system? I now have a dressing gown that I can't wear.”

Helpful Report

Posted 2 years ago

“Placing my order was a nightmare ! Repeating over and over again several times its exhausting !!!!! Indian people cannot understand the scotish accent .it was awful to repeat all the time.plz re think this M &S it was over 50 pounds worth so not cheap. Mrs Burns.”

Helpful Report

Posted 2 years ago

“Just back from M and S food in Bishopbriggs and they have installed self service checkouts. Unfortunately they had cut the face to face checkouts down to one staff member in order to get people to use the self service one. Like many customers I prefer to be served by staff members. this is not what I would call good customer service.”

Helpful Report

Posted 2 years ago

“Ordered a self assembly autumn wreath, it arrived on time but delivered to door step and made no attempt to ring the bell. There was plenty of moss and wire to cover the ring but insufficient flowers and foliage to make the wreath resemble the picture. The foliage was very wilted. This item is not value for money and I would advise you not to buy. Good job it was not sent as a gift. I feel very disappointed. Item cost £35.”

Helpful Report

Posted 2 years ago

“General and Commercial Managers how the hell can the general manager take a innocent shopper outside the store and because he complained to the Executive team about the way the commercial manager spoke so arrogantly to him her words were my role here is to protect the good name of the food hall and protect my staff i don't like it when a customer goes straight to head office to complain and flicking her fingers in the air and when the customer went to speak back she turned her back to him and put her hands over her ears and said i don't want to here what you have to say its absolutely disgusting and then she banned the customer for giving staff a card with a gift for showing him good customer services did HR ever go back to this customer who shopped with them for over 25 years and explain why there managers spoke to him in the way they did but worse to come the section manager Nikki who sent the police to his house saying in 2019 he sent her flowers 2020 went in the store shouting at the staff which we all no would have been logged on there cctv and in 2021 put a reviews on here and her girlfriends cars which i believe there was no evidence of any of these allegations s in fact she told her husband she won the flowers at work two words of advice keep out of Torquay marks Spencer's at the willows and Dale go and seek advice from a good solicitor she should never get away with making such serious allegations where did these managers get there training wake up HR and sort this out”

Helpful Report

Posted 3 years ago

“Extremely disappointed in the quality of its clothing. The company used to be the benchmark for value and high quality, but it appears that the approach today is to change above-market prices for products that fall way short of the competition. Will not return.”

Helpful Report

Posted 3 years ago

“I've been in marks and Spencer norwich today wanting some leggings and not being able find them in usual place tried first floor found some but not the ones I wanted asked member of staff just said all.out no help or even look.very poor customer service could not be bothered not as if she was busy .”

Helpful Report

Posted 3 years ago

“Bought a dress online, it’s too big, so want to return it. I had no confirmation, no paperwork in the parcel. How am I supposed to return it? Just went on web chat, what a waste of time. “ check your junk and spam mail” do they think I haven’t done this🤬 this is the 2nd time this has happened. Will not buy from M&S again”

Helpful Report

Posted 3 years ago

Marks And Spencer is rated 2.8 based on 2,289 reviews