Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,271 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,271 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 3 star review on 4th April 2025

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good delivery service and there returns policy is very good. Will always use them on line if I can.”

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Posted 7 years ago

“Online ordering for collection in store very easy”

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Posted 7 years ago

“I was able to find what I wanted.”

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Posted 7 years ago

“Highly efficient online ordering service. Click and collect from store with friendly helpful staff. Great range of items available.”

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Posted 7 years ago

“i am a disabled lady and the staff at my local M & S store are fantastic at helping me shop. i also buy clothes online from them and they are always a good fit. If only they would sell their food on line too. I would immediately drop my online grocery service for them.”

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Posted 7 years ago

“I ordered a new bed (it had 20% off) at 6pm one evening. By 7pm the same night they called me to book in a delivery date that suited me. Brilliant customer service so far!”

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Posted 7 years ago

“Easy to shop and a very good wide variety of choice”

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Posted 7 years ago

“Food always first class and taste”

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Posted 7 years ago

“Service and quality is excellent .”

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Posted 7 years ago

“Delivered on time and goods just as I ordered. Collected from store next day.”

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Posted 7 years ago

“Very quick service and with a friendly manor considering how busy they were. Will user them again.”

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Posted 7 years ago

“Always reliable and excellent quality.”

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Posted 7 years ago

“Great service. Quick delivery, value for money”

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Posted 7 years ago

“I WAS VERY HAPPY WITH THE WAY CUSTOMER SERVICES HANDLED MY ORDER THAT I WAS SENDING TO MY DAUGHTER WHO IS VERY ILL”

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Posted 7 years ago

“Ordered Xmas food. Picked up today. Very easy collection. All products there. Good use by dates. Very pleased.”

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Posted 7 years ago

“Quick and easy to use website. Item delivered really quickly too.”

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Posted 7 years ago

“Always a pleasure to visit one of the many stores and always find a happy purchase”

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Posted 7 years ago

“I ordered in store, but on-line, there was no charge for deliver to my home and the item was delivered to my home within 2-3 days.”

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Posted 7 years ago

“Easy to use website with clear instructions and different delivery days available right up until Christmas. Good hamper options too.”

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Posted 7 years ago

“Got all Christmas presents in 30 minutes. Staff very nice.”

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Posted 7 years ago

Marks And Spencer is rated 2.8 based on 2,271 reviews