Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.78

2.8 Rating 2,335 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,335 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We visited Marks & Spencers in Redditch to return a pair of shoes. We were given a credit note which was absolutely fine as we were intending to use it in the in-store cafe. At the cafe they were unable to use the credit note as it hadn't registered on the system yet. However, the staff were very apologetic and accommodating. We were served and seated and due to the error with the credit note we were given a new credit note which meant that our meal was almost free. Excellent customer service - thank you!!”

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Posted 8 years ago

“Bought 2 bras form my local store, fitted perfectly as I had been measured while there, I later decided to buy a 3rd one, my store did not have my size in the colour I wanted, they duly ordered one for me, delivery to the store was free and very quick. Am delighted with the products and the service.”

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Posted 8 years ago

“Excellent service.”

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Posted 8 years ago

“So easy to order online and collect instore. Great quality, great customer service, great shopping!”

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Posted 8 years ago

“I had a problem getting last minute xmas presents due to bad cold. I browsed through their website and managed to buy all presents for children and adults, The delivery was quick too”

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Posted 8 years ago

“Completely satisfied with products ordered”

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Posted 8 years ago

“Very quick delivery.Arrived much more before time!”

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Posted 8 years ago

“dealt with me,as a customer, as one would expect to be treated. no, I have not elected to be anonymous. unfortunately you have got it wrong !!!!!!”

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Posted 8 years ago

“the items arrived quickly and were exactly as seen. Good quality and reasonable price.”

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Posted 8 years ago

“A big big favourite of mine and my family .never a problem with this company .big online shopper speedy delivery fast returns and refunds .no postage required can receive and return with parcel motel .one of the best.0”

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Posted 8 years ago

“Excellent quality products, and while the service online isn't always perfect but most importantly, they rectify it when it isn't.”

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Posted 8 years ago

“After ordering a breadbin,tea sugar and coffee set two of the items were damaged customer services were very helpful and send replacements straight away and I didn’t even have to return the damaged items now using as storage tin .”

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Posted 8 years ago

“Excellent well run company”

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Posted 8 years ago

“Ordered a bunch of flowers for my Mum for her birthday, very pleased with the quality of the bouquet and next day delivery too.”

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Posted 8 years ago

“Easy to order to store for free, with really quick collection times. Plus a discount!”

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Posted 8 years ago

“I recently visited Marks & Spencer’s and the customer service was second to none , the staff at Prince Alice Park in Sutton are amazing always helpful , kind , cannot do enough for you , I was looking for something and they couldn’t help enough showed me where it was offered to order it in especially for me and could be collected via that store I was so happy I even booked my wedding cake from them .”

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Posted 8 years ago

“The friendly staff good choice of clothing love marks Spencer there food court is great can't fault them”

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Posted 8 years ago

“Excellent quality jeans, fast delivery service to store (collect)”

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Posted 8 years ago

“Excellent service on the shop floor. All staff were cheerful and very helpful by changing clothes for different sizes, while in the changing room and offering to order clothes that were not the right size and not in stock. Super staff in the Lingerie department thank you Hayley for giving me a bra fitting at short notice when you had a spare slot, finding the right style of bra for me, being professional and keeping my dignity. Barbara”

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Posted 8 years ago

“They made me happy becouse I think they the best”

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Posted 8 years ago

Marks And Spencer is rated 2.8 based on 2,335 reviews