Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,271 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,271 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

Write Your review

Tell us how Marks And Spencer made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Marks And Spencer 3 star review on 4th April 2025

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a bunch of flowers for my Mum for her birthday, very pleased with the quality of the bouquet and next day delivery too.”

Helpful Report

Posted 7 years ago

“Easy to order to store for free, with really quick collection times. Plus a discount!”

Helpful Report

Posted 7 years ago

“I recently visited Marks & Spencer’s and the customer service was second to none , the staff at Prince Alice Park in Sutton are amazing always helpful , kind , cannot do enough for you , I was looking for something and they couldn’t help enough showed me where it was offered to order it in especially for me and could be collected via that store I was so happy I even booked my wedding cake from them .”

Helpful Report

Posted 7 years ago

“The friendly staff good choice of clothing love marks Spencer there food court is great can't fault them”

Helpful Report

Posted 7 years ago

“Excellent quality jeans, fast delivery service to store (collect)”

Helpful Report

Posted 7 years ago

“Excellent service on the shop floor. All staff were cheerful and very helpful by changing clothes for different sizes, while in the changing room and offering to order clothes that were not the right size and not in stock. Super staff in the Lingerie department thank you Hayley for giving me a bra fitting at short notice when you had a spare slot, finding the right style of bra for me, being professional and keeping my dignity. Barbara”

Helpful Report

Posted 7 years ago

“They made me happy becouse I think they the best”

Helpful Report

Posted 7 years ago

“fast accurate delivery, very nice brushed heatgen thermals, just what i need with this snow”

Helpful Report

Posted 7 years ago

“Very efficient and order ready for collection in a couple of days.”

Helpful Report

Posted 7 years ago

“The Foodstore in Braintree is small but brilliant. Produce is fresh and well-displayed, staff are cheerful and helpful. A real treat.”

Helpful Report

Posted 7 years ago

“I bought some beautiful cardigans for my baby boy, absolutely stunning! Great fit, lovely quality and they wash brilliantly. Highly recommend.”

Helpful Report

Posted 7 years ago

“Very fast delivery to their store for me to collect. Staff are very kind and caring. Didn't have to wait long for my order to be brought from their store warehouse.”

Helpful Report

Posted 7 years ago

“Yummy ready meals”

Helpful Report

Posted 7 years ago

“Excellent sale prices, excellent quality for the money and excellent service.”

Helpful Report

Posted 7 years ago

“Their food is really good.”

Helpful Report

Posted 7 years ago

“Order well packed and received in good time. Goods were just what I ordered and I am extremely happy with my purchase. Will shop with them again.”

Helpful Report

Posted 7 years ago

“Love the range of Saville Row inspired suits.....good fit and excellent materials.....always arrive promptly.”

Helpful Report

Posted 7 years ago

“Staff are always friendly and helpful and go the extra mile.”

Helpful Report

Posted 7 years ago

“Helpful with my purchase, and with choosing an outfit for a wedding.”

Helpful Report

Posted 7 years ago

“Order well packed and received in good time. Goods were just what I ordered and I am extremely happy with my purchase. Will shop with them again.”

Helpful Report

Posted 7 years ago

Marks And Spencer is rated 2.8 based on 2,271 reviews