Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.79

2.8 Rating 2,299 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,299 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always find what I’m looking for there”

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Posted 7 years ago

“Easy ordering,no P&P as collected from nearby store.More than pleased with quality of goods.”

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Posted 7 years ago

“Very speedy delivery to my local store and that store now accepts any returns (this is a recent service). Staff pleasant and willing to assist if any queries.”

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Posted 7 years ago

“Excellent food”

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Posted 7 years ago

“Amazing staff who go out of their way to help you. Great food products!”

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Posted 7 years ago

“Very helpful understanding polite and resulted in good outcome.”

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Posted 7 years ago

“Great selection of Christmas food as a fairly new shopper at m n s I was also surprised pleasantly by the prices as they reflect nothing but the quality of the goods I've returned recently to read stock on certain minced pies they're so fabulous. Looking forward to this Friday to finish Christmas lunch shopping.”

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Posted 7 years ago

“Great customer service friendly staff”

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Posted 7 years ago

“Always good quality good range and choice of colours overseas service excellent”

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Posted 7 years ago

“Always great customer service and reliable - good products”

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Posted 7 years ago

“Excellent quality and very helpful assistants in Sittingbourne food hall.”

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Posted 7 years ago

“For a quick and tasty evening dinner for the family, I pop the frozen tatties in with the Salmon and Broccoli Quiche - gorgeous! Thank you M&S Food!”

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Posted 7 years ago

“Always very happy with the quality and no quibble returns I have encountered with this store. I shop there without fear of over pricing or difficult staff”

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Posted 7 years ago

“excellent products and service very quick delivery times and kept you informed on the process of the order would use online shopping again”

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Posted 7 years ago

“We ordered some solar lights from the large M & S in Pudsey at 7.30pm on a Monday evening, and they were available for us to pick up from our small M & S Food shop in Ilkley by 12.00am the following morning. Brilliant service - thank you.”

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Posted 7 years ago

“The staff are very friendly and helpful. I couldn’t find something so asked a member of staff and they took me straight to the item. And explained the other products that would go with it. So pleased the people have got manners and respect.”

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Posted 7 years ago

“new range available for summer”

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Posted 7 years ago

“Excellent service in the Ayr shop. Staff friendly and knowledgeable about products”

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Posted 7 years ago

“They are always helpful, polite and extremely friendly at the London Colney Store! ( It makes shopping less 'painful' for those of us who don't always find it a pleasurable activity.)”

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Posted 7 years ago

“Love shopping online at Marks and Spencers. Fantastic bargains to be had. Hassle-free shopping. Customer Service is second to none. Any problems you may happen to have are sorted immediately and efficiently.”

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Posted 7 years ago

Marks And Spencer is rated 2.8 based on 2,299 reviews