Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,271 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,271 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 3 star review on 4th April 2025

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order, sizes available, great comms and speedy delivery, spot on!”

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Posted 6 years ago

“The website was easy to use and I was able to find the product I was after very easily. Also very quick to complete purchase.”

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Posted 6 years ago

“I live in Portugal and sometimes order from M&S. Their delivery to Portugal is quick and efficient. I have always been pleased with their service - the clothes always fit me too!”

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Posted 6 years ago

“Ordered boots online then collected in store 2 days later.”

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Posted 6 years ago

“Great quality products it's worth it to pay a bit more as they last. Always buy school uniforms for the girls and mine and my hubby working clothes and we're all very happy with quality. Collection from store is free which is amazing as sometimes they don't have what I want in store. Love it Thank you”

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Posted 6 years ago

“Order my goods on 16th and got them on 17th fantastic service.”

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Posted 6 years ago

“I always order online and collect from the local high street shop which i find more convenient I don't get to miss a parcel,I always get my spark s and lots of discount from the food hall and from clothes too,sizes are true to my size I never get disappointed,staff is friendly and make you not to hetitate goibg back.”

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Posted 6 years ago

“Ordered underwear which was only available, on line, in my size. The goods arrived within the promised time and were beautifully packed and exactly what was required. Perfect fit.”

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Posted 6 years ago

“I like the clothes and the food especially when they have special offers”

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Posted 6 years ago

“They responded well and offer a compensation for the changes in order”

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Posted 6 years ago

“quality goods and well packed”

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Posted 6 years ago

“Great quality and good value, the kids clothes are wonderful.”

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Posted 6 years ago

“Straight forward and fast ordering system, kept informed all the way and fast delivery, full ‘MARKS’”

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Posted 6 years ago

“Looked for my size t.shirt in stock room”

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Posted 6 years ago

“Quick reliable service.”

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Posted 6 years ago

“Next day pick up from store - very convenient”

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Posted 6 years ago

“Good quality product at a good price.”

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Posted 6 years ago

“They have a sale and this year the cloths are up to date.”

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Posted 6 years ago

“The sales person was very helpful when I took my 98 year old mum shopping to Marks and Spencers. We were interested in obtaining a Sparks card which the assistant explained in easy terms to my mum.”

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Posted 6 years ago

“Recently went to Haverfordwest marks and Spencer’s store. Staff extremely helpful in all departments showed men’s wear for trousers for my partner. The assistant on the shop floor helped me find a suitable size and made recommendations based on her own knowledge of what was popular”

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Posted 6 years ago

Marks And Spencer is rated 2.8 based on 2,271 reviews