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Marks And Spencer Reviews

2.8 Rating 2,271 Reviews
43 %
of reviewers recommend Marks And Spencer
2.8
Based on 2,271 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 48%
Accurate And Undamaged Orders
Greater than 69%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Marks And Spencer Reviews

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

Write Your review

Marks And Spencer 3 star review on 4th April 2025
Paradise Jr
Marks And Spencer 1 star review on 18th February 2025
Anonymous
Marks And Spencer 1 star review on 7th December 2024
Martha Jonhson
Marks And Spencer 5 star review on 15th November 2024
Mrs Owen
Marks And Spencer 5 star review on 15th November 2024
Mrs Owen
Marks And Spencer 1 star review on 23rd October 2024
Auau
Marks And Spencer 1 star review on 23rd October 2024
Auau
110
Anonymous
Anonymous  // 01/01/2019
Easy to order, sizes available, great comms and speedy delivery, spot on!
Helpful Report
Posted 6 years ago
The website was easy to use and I was able to find the product I was after very easily. Also very quick to complete purchase.
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Posted 6 years ago
I live in Portugal and sometimes order from M&S. Their delivery to Portugal is quick and efficient. I have always been pleased with their service - the clothes always fit me too!
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Posted 6 years ago
Ordered boots online then collected in store 2 days later.
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Posted 6 years ago
Great quality products it's worth it to pay a bit more as they last. Always buy school uniforms for the girls and mine and my hubby working clothes and we're all very happy with quality. Collection from store is free which is amazing as sometimes they don't have what I want in store. Love it Thank you
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Posted 6 years ago
Order my goods on 16th and got them on 17th fantastic service.
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Posted 6 years ago
I always order online and collect from the local high street shop which i find more convenient I don't get to miss a parcel,I always get my spark s and lots of discount from the food hall and from clothes too,sizes are true to my size I never get disappointed,staff is friendly and make you not to hetitate goibg back.
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Posted 6 years ago
Ordered underwear which was only available, on line, in my size. The goods arrived within the promised time and were beautifully packed and exactly what was required. Perfect fit.
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Posted 6 years ago
I like the clothes and the food especially when they have special offers
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Posted 6 years ago
They responded well and offer a compensation for the changes in order
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Posted 6 years ago
quality goods and well packed
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Posted 6 years ago
Great quality and good value, the kids clothes are wonderful.
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Posted 6 years ago
Straight forward and fast ordering system, kept informed all the way and fast delivery, full ‘MARKS’
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Posted 6 years ago
Looked for my size t.shirt in stock room
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Posted 6 years ago
Quick reliable service.
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Posted 6 years ago
Next day pick up from store - very convenient
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Posted 6 years ago
Good quality product at a good price.
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Posted 6 years ago
They have a sale and this year the cloths are up to date.
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Posted 6 years ago
The sales person was very helpful when I took my 98 year old mum shopping to Marks and Spencers. We were interested in obtaining a Sparks card which the assistant explained in easy terms to my mum.
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Posted 6 years ago
Recently went to Haverfordwest marks and Spencer’s store. Staff extremely helpful in all departments showed men’s wear for trousers for my partner. The assistant on the shop floor helped me find a suitable size and made recommendations based on her own knowledge of what was popular
Helpful Report
Posted 6 years ago
Marks And Spencer is rated 2.8 based on 2,271 reviews