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Marks And Spencer Reviews

2.8 Rating 2,271 Reviews
43 %
of reviewers recommend Marks And Spencer
2.8
Based on 2,271 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 48%
Accurate And Undamaged Orders
Greater than 69%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Marks And Spencer Reviews

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

Write Your review

Marks And Spencer 3 star review on 4th April 2025
Paradise Jr
Marks And Spencer 1 star review on 18th February 2025
Anonymous
Marks And Spencer 1 star review on 7th December 2024
Martha Jonhson
Marks And Spencer 5 star review on 15th November 2024
Mrs Owen
Marks And Spencer 5 star review on 15th November 2024
Mrs Owen
Marks And Spencer 1 star review on 23rd October 2024
Auau
Marks And Spencer 1 star review on 23rd October 2024
Auau
110
Anonymous
Anonymous  // 01/01/2019
Marks&Spencer has always new stock of clothes to display and the old ones go on sale which is very helpful for people with limited budget
Helpful Report
Posted 6 years ago
Items arrived on time and I was informed when they were delivered. Products were good quality and fit. Prompt and efficient service
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Posted 6 years ago
Great product it’s class delivery
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Posted 6 years ago
As I got few things half price to what they should be and my grandchildren will be over the moon this Christmas because I managed to get what they wanted so we're all happy
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Posted 6 years ago
Super, friendly and approachable staff! Always go the extra mile in Bingley store!
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Posted 6 years ago
They served the best tea! The shop is clean and customer service is excellent. There is always someone on hand to help you.
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Posted 6 years ago
Easy to use website with the option of free delivery to a store near you. Quality fantastic - food and clothing. Clothing returns not an issue - Option to return to store near you and refund done without any issue. A total pleasure of a company to order from and never disappointed. The option to choose your own delivery date is exceptional! Well Done M&S. :0)
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Posted 6 years ago
Easy to deal with, speedy delivery to New Zealand.
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Posted 6 years ago
Great website, easy shopping, quick delivery. A complete no hassle shopping experience from my armchair. Thank you.
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Posted 6 years ago
The goods arrived in a perfect condition and were exactly as I had seen on line.
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Posted 6 years ago
Good quality, good prices.
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Posted 6 years ago
Speedy divert to local store. Packaged well and not creased love my new skirt so look smart
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Posted 6 years ago
Good choice of delivery & collection options. Also product as advertised.
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Posted 6 years ago
Clothes arrived as ordered and first class as usual.
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Posted 6 years ago
the customer service is very professional showing the customer how important and serving them with respect.
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Posted 6 years ago
Was fitted for a bra by a lovely lady at M&S in Lakeside. She was very helpful & I was in & out quite quickly with a new bra that fitted me really well. I left my old one there with her to put in the bin!
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Posted 6 years ago
Always quality products , everyone loves M&S
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Posted 6 years ago
very friendly staff
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Posted 6 years ago
I ordered school uniform items online and had free delivery to store. The online ordering is very quick and easy and items are delivered to store within a couple of days. It is very quick and hassle free
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Posted 6 years ago
The cost thank you
Helpful Report
Posted 6 years ago
Marks And Spencer is rated 2.8 based on 2,271 reviews