Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,271 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,271 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 3 star review on 4th April 2025

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Marks&Spencer has always new stock of clothes to display and the old ones go on sale which is very helpful for people with limited budget”

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Posted 6 years ago

“Items arrived on time and I was informed when they were delivered. Products were good quality and fit. Prompt and efficient service”

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Posted 6 years ago

“Great product it’s class delivery”

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Posted 6 years ago

“As I got few things half price to what they should be and my grandchildren will be over the moon this Christmas because I managed to get what they wanted so we're all happy”

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Posted 6 years ago

“Super, friendly and approachable staff! Always go the extra mile in Bingley store!”

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Posted 6 years ago

“They served the best tea! The shop is clean and customer service is excellent. There is always someone on hand to help you.”

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Posted 6 years ago

“Easy to use website with the option of free delivery to a store near you. Quality fantastic - food and clothing. Clothing returns not an issue - Option to return to store near you and refund done without any issue. A total pleasure of a company to order from and never disappointed. The option to choose your own delivery date is exceptional! Well Done M&S. :0)”

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Posted 6 years ago

“Easy to deal with, speedy delivery to New Zealand.”

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Posted 6 years ago

“Great website, easy shopping, quick delivery. A complete no hassle shopping experience from my armchair. Thank you.”

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Posted 6 years ago

“The goods arrived in a perfect condition and were exactly as I had seen on line.”

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Posted 6 years ago

“Good quality, good prices.”

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Posted 6 years ago

“Speedy divert to local store. Packaged well and not creased love my new skirt so look smart”

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Posted 6 years ago

“Good choice of delivery & collection options. Also product as advertised.”

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Posted 6 years ago

“Clothes arrived as ordered and first class as usual.”

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Posted 6 years ago

“the customer service is very professional showing the customer how important and serving them with respect.”

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Posted 6 years ago

“Was fitted for a bra by a lovely lady at M&S in Lakeside. She was very helpful & I was in & out quite quickly with a new bra that fitted me really well. I left my old one there with her to put in the bin!”

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Posted 6 years ago

“Always quality products , everyone loves M&S”

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Posted 6 years ago

“very friendly staff”

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Posted 6 years ago

“I ordered school uniform items online and had free delivery to store. The online ordering is very quick and easy and items are delivered to store within a couple of days. It is very quick and hassle free”

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Posted 6 years ago

“The cost thank you”

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Posted 6 years ago

Marks And Spencer is rated 2.8 based on 2,271 reviews