Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,271 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,271 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 3 star review on 4th April 2025

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service personel Margeret in charlton store went above and beyond to assist me when selecting a botyle of chardonnay. Thank you very much for all your help. I will return and recommend other customer make use of her valuable assistance.”

Helpful Report

Posted 6 years ago

“Called into M & S at Abbey Centre, Newtownabbey looking to buy some items of bedding along with a few other things. Arms full, I made my way to the customer service area where after a few minutes standing in line was invited over to pay for the items by a very glamorous lady with a welcoming smile whose name was Glynis. Sensing I was a typical hapless male who didn't really have much of a clue about what he was doing, she took time to check all my bits (bedding) just to make sure I'd got it right, even managing to inadvertently delight with an totally unexpected bonus. As someone who normally detests shopping unless I'm holding a mouse, those few moments spent with Glynis made me realise what I'm missing and actually what a soulless experience buying online really is. In my humble opinion more people like Glynis could be retail's answer in the war against online shopping.”

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Posted 6 years ago

“Angie S from our local M&S at the Maybird Retail Park, Stratford upon Avon- is so friendly and helpful ... and ALWAYS has a smile for me and my dad ... professional and lovely ... a great asset to the company !!!”

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Posted 6 years ago

“Extremely helpful and very good website”

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Posted 6 years ago

“My wife was served by a lovely Lady on the upstairs checkout at M & S Wigan called "Lorraine" who couldn't do enough to help her after a recent shoulder dislocation. Brilliant service and we will be back. John & Olwyn”

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Posted 6 years ago

“I always find everything I need in marks and always have helpful and professional staff”

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Posted 6 years ago

“John from Marks and Spencers (Abbey Centre) store Newtownabbey who was working on the tills on Sunday he's such a great help and always smiling and very helpful was able to set up my sparks card as I was having difficulty with and always packs my shopping very neatly and nothing is too much trouble for him - very customer friendly. If you are ever in make sure you go through his till as he will lighten up your day! (:”

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Posted 6 years ago

“I purchases a dozen red roses from Marks and Spencers 'The Collection' range. Unfortunately when they arrived one of them had been beheaded and one was missing entirely. I contacted M&S and they offered me a full refund and set about following the issue up with the delivery company.”

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Posted 6 years ago

“Great quality every time.”

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Posted 6 years ago

“Always friendly greetings from the staff and they go out of there way to help”

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Posted 6 years ago

“I would like to thank Clare Lee on menswear, in helping me exchange the underwear I brought on line to plus purchasing another set of underwear as well as sorting out the discount for purchasing two set of knickers and the same one today.”

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Posted 6 years ago

“Very fast turn around and dispatch of items purchased”

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Posted 6 years ago

“Customer Services person was very helpful. Item delivered to the Marks & Spencer shop. Arrived next day. Thank you.”

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Posted 6 years ago

“Good choice of clothes. Parcel well packaged. Delivery very quick”

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Posted 6 years ago

“I bought my niece a butterfly birthday cake for her 50th birthday and to say it was beautiful is an understatement!! Very reasonably priced too considering how it looked. Thank so much.”

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Posted 6 years ago

“GOOD SELECTION OF HAMPERS AND GOOD PRICES”

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Posted 6 years ago

“We use our Marks and Spencer store in Truro all the time. The staff are always very polite and helpful. They are generally extremely good value for the quality of the product. For bedding, lingerie, school uniforms I won't go anywhere else. The added bonus with Marks is the Sparks card which gives added discounts on items as well as donating to your chosen charity so you can do some good whilst you shop.”

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Posted 6 years ago

“Ordered items in sale,really good value for money,speedy delivery.”

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Posted 6 years ago

“I Have to say that the service I got today in the bra fitting area at Holmbush, Shoreham today was excellent! Janet was extremely helpful and obviously good at her job. Well done! Thank you very much. Fiona Hendry”

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Posted 6 years ago

“Bra fitting service was exceptional. Staff very knowledgeable and helpful.”

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Posted 6 years ago

Marks And Spencer is rated 2.8 based on 2,271 reviews