Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,271 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,271 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 3 star review on 4th April 2025

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“M&S great brand and reputation for a reason - excellent customer service Had a web chat today with Taryna (I think) who helped me out in a quick efficient fashion. I was sorry my battery died before I got to say thank you properly. Excellent excellent excellent couldn’t be happier!”

Helpful Report

Posted 5 years ago

“Having torn a calf muscle and being very restricted I find myself waiting in the café area at Shawham Marks & Spencer‘s, while my wife continued the shopping. The café manager, Sandy, recognised that I was in difficulty, and very kindly brought me a cup of tea as I was incapable of going out to Kew. This kind of service is all too rare In the corporate world, and she is an outstanding example of an excellent ambassador for her business”

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Posted 5 years ago

“I felt compelled to tell you about a heartwarming visit I had to your store in Southampton. I purchased some items in the food hall and was served by a young lady who had Down’s syndrome. What an amazing woman. I would like to commend you for giving her a position in your store. I have a severely autistic eight year old grandson and it warms my heart to think that when he becomes an adult he might be treated with the respect and help that all disabled people deserve. Well done M&S and thank you”

Helpful Report

Posted 5 years ago

“Excellent quality at very reasonable prices. It's a myth that M&S is expensive as there are so many food offers on every week - and even more with their Sparks scheme. OK, they're not as cheap as Aldi, Lidl and ASDA but, given the exceptional quality of food, it's worth paying that little bit more and they're way cheaper than Sainsbury's, Waitrose etc. Their clothing and beauty sections are also good value. Not wear once and throw away like Primark but who wants that in these days of climate change and foreign sweat shops?”

Helpful Report

Posted 5 years ago

“When we come into your Newcastle store it is always a lovely experience. Amela and Peter on Gents are so helpful and cheerful helping my husband in any way they can. Being a lady who has difficulties Amanda on ladies always makes her way to help. She gives me good genuine advice on what she thinks would suit me. She goes out of her way to look around and bring items to me. I always go home happy with my purchase. We even went into the store when a soft tag had been left on a purchase from another shop0 causing the bleeper to go. Suzie the security guard was lovely and told us not to worry. Checking items for us. Now we can laugh when we see her she is so cheerful.”

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Posted 5 years ago

“Amazing new alal peri peri chicken move forward marks and Spencer’s more food like this will put you on the map 🤗 Debbie b”

Helpful Report

Posted 5 years ago

“Cheshire Oaks M&S. Very helpful staff and happy to help.”

Helpful Report

Posted 5 years ago

“I just want to say how absolutely AMAZING and OUTSTANDING the M&S customer service lady has been for me today, unfortunately I didn't get her name but she was brilliant went the extra mile and deliverd a 5* service thank you so much for all your help. I really hope you get promoted. Fantastic service well done. 😊😊😊😊”

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Posted 6 years ago

“Bought a new suit from marks and Spencer Fosse park Leicester. Joseph helped me find the right one. He was great and nothing was too much trouble for him. His customer service was faultless. He was very experienced and made me feel comfortable trying on suits. I never once felt pressured into buying anything.”

Helpful Report

Posted 6 years ago

“I visited your Tamworth store 8th June. I was looking for a dinner jacket. Almost immediately we were greeted by Ellie Kendrick who asked us if we were ok. She could not have been more helpful. She showed us the range and helped me get the right size and shirt and shoes. Throughout our whole visit it felt like we were the only customers in the shop. Excellent service.”

Helpful Report

Posted 6 years ago

“Had a cream tea in the Beehive Centre (Cambridge) M & S today and had 5 star service - the two guys there - they were absolutely great, so thank you. Made my day (which was my birthday!)”

Helpful Report

Posted 6 years ago

“Halina … Leamington Spa branch of M & S, helpful, friendly, smiley and always consistent! Thank you. From an M & S stalwart of 50 years. Keep going!”

Helpful Report

Posted 6 years ago

“I shop in M&S Food hall Banbury and absolutely can’t fault the service of the staff. Everyone is so friendly, polite and helpful. Helen on checkout particularly stands out....... customer service at its best here.... thank you”

Helpful Report

Posted 6 years ago

“Bev Longbridge store really great bra fitter no job too big she has lovely way about her and smiled through trying so hard to find suited wear for young lady all staff need to be like her .”

Helpful Report

Posted 6 years ago

“had a bra fitting on the 24th of May 2019 at the Sutton coldfield branch . was seen by a lovely lady called rosylyn who was very helpful , knowledgeable and caring. she had a very nice attitude and I felt very comfatable around this lady given the nature of the appointment. she explained in detail about how the bras support you and what to look for to get a correct fit and also found me some nice bras would definitely return to marks and Spencer for my next fitting many thanks rosylyn at sutton coldfield branch :)”

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Posted 6 years ago

“Spoke to a lady at Haywards Heath branch enquiringly about if a pair of sandles was in store , she looked and said sadly not but she could order and send direct , I replied then I would have to pay delivery , she said she would waver it , ordered at 16.30 on Monday , got them Wednesday morning so happy , well done Marks , wish I could thank the lady personally”

Helpful Report

Posted 6 years ago

“Shopped in Sutton Coldfield today . Excellent customer service delivered by Kerry. Looking for a new outfit in ladies wear and was given expert advice, felt like she had gone above and beyond. Thank you Kerry”

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Posted 6 years ago

“BRAVO FOR YOUR NEW T SHIRTS! Not since you used to make those great merino wool sweater and cardigans in different shapes have I bought an item of clothing from you because you have just not hit it for me. These are great T shirts..well cut good cloth and great shapes. They will sell in there millions I am sure”

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Posted 6 years ago

“Payed £115.00 for a silk midi dress arrived with hole at the back”

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Posted 6 years ago

“hiya I was in the store today and we needed a suit for my little brothers prom and one of the staff in Braehead shopping centre her name was Adriana in the kids wear department and she kindly assisted us to the right colour tie and fit for him and also ordered us a shirt , what a great asset to the Marks and Spencer’s team xxx”

Helpful Report

Posted 6 years ago

Marks And Spencer is rated 2.8 based on 2,271 reviews