Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.78

2.8 Rating 2,335 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,335 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just want to say how absolutely AMAZING and OUTSTANDING the M&S customer service lady has been for me today, unfortunately I didn't get her name but she was brilliant went the extra mile and deliverd a 5* service thank you so much for all your help. I really hope you get promoted. Fantastic service well done. 😊😊😊😊”

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Posted 7 years ago

“Bought a new suit from marks and Spencer Fosse park Leicester. Joseph helped me find the right one. He was great and nothing was too much trouble for him. His customer service was faultless. He was very experienced and made me feel comfortable trying on suits. I never once felt pressured into buying anything.”

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Posted 7 years ago

“I visited your Tamworth store 8th June. I was looking for a dinner jacket. Almost immediately we were greeted by Ellie Kendrick who asked us if we were ok. She could not have been more helpful. She showed us the range and helped me get the right size and shirt and shoes. Throughout our whole visit it felt like we were the only customers in the shop. Excellent service.”

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Posted 7 years ago

“Had a cream tea in the Beehive Centre (Cambridge) M & S today and had 5 star service - the two guys there - they were absolutely great, so thank you. Made my day (which was my birthday!)”

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Posted 7 years ago

“Halina … Leamington Spa branch of M & S, helpful, friendly, smiley and always consistent! Thank you. From an M & S stalwart of 50 years. Keep going!”

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Posted 7 years ago

“I shop in M&S Food hall Banbury and absolutely can’t fault the service of the staff. Everyone is so friendly, polite and helpful. Helen on checkout particularly stands out....... customer service at its best here.... thank you”

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Posted 7 years ago

“Bev Longbridge store really great bra fitter no job too big she has lovely way about her and smiled through trying so hard to find suited wear for young lady all staff need to be like her .”

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Posted 7 years ago

“had a bra fitting on the 24th of May 2019 at the Sutton coldfield branch . was seen by a lovely lady called rosylyn who was very helpful , knowledgeable and caring. she had a very nice attitude and I felt very comfatable around this lady given the nature of the appointment. she explained in detail about how the bras support you and what to look for to get a correct fit and also found me some nice bras would definitely return to marks and Spencer for my next fitting many thanks rosylyn at sutton coldfield branch :)”

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Posted 7 years ago

“Spoke to a lady at Haywards Heath branch enquiringly about if a pair of sandles was in store , she looked and said sadly not but she could order and send direct , I replied then I would have to pay delivery , she said she would waver it , ordered at 16.30 on Monday , got them Wednesday morning so happy , well done Marks , wish I could thank the lady personally”

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Posted 7 years ago

“Shopped in Sutton Coldfield today . Excellent customer service delivered by Kerry. Looking for a new outfit in ladies wear and was given expert advice, felt like she had gone above and beyond. Thank you Kerry”

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Posted 7 years ago

“BRAVO FOR YOUR NEW T SHIRTS! Not since you used to make those great merino wool sweater and cardigans in different shapes have I bought an item of clothing from you because you have just not hit it for me. These are great T shirts..well cut good cloth and great shapes. They will sell in there millions I am sure”

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Posted 7 years ago

“Payed £115.00 for a silk midi dress arrived with hole at the back”

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Posted 7 years ago

“hiya I was in the store today and we needed a suit for my little brothers prom and one of the staff in Braehead shopping centre her name was Adriana in the kids wear department and she kindly assisted us to the right colour tie and fit for him and also ordered us a shirt , what a great asset to the Marks and Spencer’s team xxx”

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Posted 7 years ago

“M&S Gastropub Creamy Chicken Leek & Smoked Bacon Pie. Delicious pie with lots of filling. Well worth the £6 I paid for it. Will definitely buy again.”

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Posted 7 years ago

“Absolutely fantastic store in Chippenham. Caroline helped me on shop floor trying to find an item. Jasmine helped me with bread. Also Baker Karina was very knowledgeable about the bakery products and very very helpful and fulfilled my needs. Lady on till, I didn't catch her name was very polite and greeted and parted me. Overall a fantastic experience”

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Posted 7 years ago

“My son gets married in two weeks time and today we went to the store in Torquay to get him kitted out. On arrival at menswear we met Eddy who offered to help. I cannot commend this gentleman enough. He was kind and offered advice when asked was not pushy or forceful but very helpful. Nothing was to much trouble for him and we left totally satisfied with the products so carfully chosen with his help. Such good customer service is very rare in this day and age and was wonderful to experience. My husband as a result also bought and new suit and allied items. Please make Eddy and his line manager of his qualities and how much we appreciate his help”

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Posted 7 years ago

“Upstairs cafe at the Sheffield Meadowhall branch a lady called Karen that works there cheers me up on my visits every single time nothing is too much trouble and her service is second to none worth her weight in gold.”

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Posted 7 years ago

“I needed some help finding a swimsuit and shorts an t shirt. Dawn at the ladies clothes section Romford, helped me find sizes and colours I wanted and ordered items for me that were not in stock. Her manner was friendly but business-like and as a result I spent a lot of money! But very happy with what I got.”

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Posted 7 years ago

“All staff always provides a good customer service, very helpful and friendly, especially Dan one of the employees, i just simply love shopping in there.”

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Posted 7 years ago

“Visited Marks and Spencers Chester today to look for full length slip for lace dress was given 5 star service by a lady called Tina who really looked after me and even waited to check in changing room to give me 2nd Opinion as always welcome by us ladies turns out she was a Manager and I can truly understand why her customer service really was above and beyond and I left the store feeling really happy. Well done TINA absolute asset to Marks and Spencer Chester”

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Posted 7 years ago

Marks And Spencer is rated 2.8 based on 2,335 reviews