Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.78

2.8 Rating 2,335 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,335 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a cake from M&S and was to collect it 7 days later in store unfortunately I couldn't make it to the store so I asked at collections if it was possible to change to another store. With cake orders you can't change anything but after a chat with Roisin in your Forestside branch we discovered we both came from the same town and she met me with the cake. This was above and beyond and absolutely no problem to her, I can't thank her enough for doing this as it hasn't been long since I had surgery and driving long distances can be a problem. Roisin and M&S thank you so much”

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Posted 6 years ago

“My wife and I often visit the Hexham store which we have always have great service from the staff(especially Sharon and Jane) we hope this store continues with the excellent service that it provides in future.”

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Posted 6 years ago

“Shopping in marks and spencers in kingswood Hull .I was greeted by a very friendly operator on tge till called Helen sherwood she was cery efficient and very helpfull would definitely make a point if going to her till in future thank you Helen”

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Posted 6 years ago

“Recently I needed to return an item that had become damaged after single use. Even though I didn’t have a receipt ( item was a gift ) staff at Manchester branch were very helpful and issued me with a credit note. Which I was very happy with. Staff lovely.”

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Posted 6 years ago

“It was such a breath of fresh air to be served by somebody who was very helpful and took the time to help. Danlia from Fenchurch Street M&S it was a pleasure to be served by you. Thank you”

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Posted 6 years ago

“I was shopping in the Marks & Spencer at the FORT, Glasgow. I was looking for new bras and had been going around in circles for ages, and trying on different styles. The sales assistant Angela in Lingerie is excellent and suggested a different style and size. Perfect fit and transformation. Thank you Angela for your expert guidance and patience. I am delighted. ***** 5 stars.”

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Posted 6 years ago

“Sam at monks cross cafe..you're a star..”

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Posted 6 years ago

“Great customer service from Jas at The Parade store Leamington Spa, thank you for sorting my food order.”

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Posted 6 years ago

“I always shop in Silverlink both for food & clothes. Today I took a skirt back which I really love but needed a top to go with it. I couldn’t find one & was just giving up when a Lovely lady called Helen came to see if she could help me. I explained & showed her my skirt. She said that she had seen a top on its own maybe bought in another shop & returned to theirs. She thought it would match my skirt & sure enough it did. She was so very helpful. I didn’t need to ask for her help she came to me. I can’t praise her enough. Since South Shields shop closed I now go to North Shields & have got to know many members of staff there.”

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Posted 6 years ago

“I do not write reviews very often, but i have to say there is a member of staff that shines through for me at the retail park in Shirley Solihull. The gentleman's name is Kamahl, he cannot do enough for you :) if i have heavy shopping eg bottles he has taken them to my car with a smile on his face. In store if he is on duty i will search for him because i know he will help me out and nothing is too much trouble for him. Thank you Kamhal your a star and i hope you get recognized for being a star staff member. kindest regards Bev Chadwick”

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Posted 6 years ago

“I ordered a selection of food bites for a lunchtime gathering of 13 friends. Every item was delicious and very well received and I will certainly use the service again. The food was ready to pick up at 9 a.m. , perfectly packaged/protected, which made the whole event so relaxed and easy.”

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Posted 6 years ago

“Hi I had appt with Brenda for fitting for my daughter she was fab explained everything really well made as feel very comfortable the service was out of this world well done Brenda in Bradford xxx”

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Posted 6 years ago

“Shout out to Gary? Not sure I just glanced at his name in the Hammersmith branch. A bit of a queue so I was forced to watch his excellent customer service skills with each customer ahead of me! I bought a cake and needed a cake bag which was unavailable but he happily got off the till retrieved an extra large bag and came back to enable me carry the cake instead. When the till would not accept the code and I was concerned about keeping him further I told him not to bother I would carry the cake but he insisted on ensuring I was not inconvenienced in the slightest! It’s not often one gets the feeling of care and concern these days especially with the younger generation so Gary of Hammersmith branch keep up the good work.”

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Posted 6 years ago

“Today I received excellent service from Karin at Ipswich M&S. I knew what I wanted traditional Y-Fronts but was a little confused by the multiple choices so I asked for assistance. Karin found me exactly what I was looking for within 2 minutes. So I bought several packs and left the store very pleased. Thank you”

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Posted 6 years ago

“Hi been into Cortonwood marks and Spencer’s today and was saved my Linda she was very helpful and friendly has she alway is when we go in store every week”

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Posted 6 years ago

“Always great product and delivery”

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Posted 6 years ago

“I shopped in M and S (Craigleith Retail Park Edinburgh) on 23rd of this month. Unable to carry heavy bags due to recent operation I asked at the checkout for help. The staff were so helpful and a very sensible charming girl called Detta pushed my trolley to the car and carefully packed the car. Much appreciated and many thanks”

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Posted 6 years ago

“Orders from outside the UK are simple and have a free return possibility. The hotline is a treat and flexible in case of questions and special demands.”

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Posted 6 years ago

“I was given excellent assistance by SUE G at Marks and Spencer at 16 East Street Chichester on Friday 13th September in helping me change and select some underwear for my wife who is unwell at this moment of time. Many thanks SUE it was very acceptable.”

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Posted 6 years ago

“Lovely Outlets with outfits that are Bright in colours, giving one an outstanding look.”

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Posted 6 years ago

Marks And Spencer is rated 2.8 based on 2,335 reviews