Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,271 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,271 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 3 star review on 4th April 2025

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stephen at Arniston Centre M&S what a diamond very helpful.”

Helpful Report

Posted 6 years ago

“I went into the Marble Arch store today to buy pjs that my niece really liked and wanted. All the other stores were sold out, so i called the customer service line where they said the marble arch store had 19 on the shop floor. I went there and found none. I spoke with Theresa Harley who was the most helpful person i have come across. She checked the system which showed 5, but none were on the floor. So she then went to check the stock room, where she found the PJs in the size I needed. She was a genuinely lovely woman who went out if her way to help me.”

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Posted 6 years ago

“I love the fact that I can pick my parcel up from our Lichfield food store delivered free of charge the following day so I am devastated that the shop is closing down..😢we were supposed to be having a bigger shop so how come this is happening?😡”

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Posted 6 years ago

“Very quick delivery, easy collection, we'll made items in soft organic cotton”

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Posted 6 years ago

“Marks and Spencer is a fantastic online store. Excellent website and good quality items. I wouldn't shop anywhere else online. Free deliveries and free no quibble returns.”

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Posted 6 years ago

“Prompt free delivery to a convenient store and if not suitable Any M&S store would refund or exchange.”

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Posted 6 years ago

“I found their web site easy to navigate, was able to buy exactly what I was looking for, which was excellent quality and good value for money.”

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Posted 6 years ago

“Party food was fantastic.”

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Posted 6 years ago

“The maintenance of super quality food, clothes and household goods. I just love M&S ! And.... The added bonus of earning EXTRA POINTS is awesome.”

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Posted 6 years ago

“I was approached by a member of staff as I was looking a bit be-mused, and was taken to the department I was interested in, and helped to get the right size winter coat, great coat, very happy.”

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Posted 6 years ago

“Very efficient customer services”

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Posted 6 years ago

“Good sizes for my hight.would recommended to people for that reason”

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Posted 6 years ago

“I visited M&S at Westfield Stratford today to buy some fruits and chocolate box, although it was really busy and long que it was well managed by several staff, I’ve been helped by a female staff called khaleda in the self checkout till with a freindly smile on her face she was really helpful. Thank you”

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Posted 6 years ago

“Marks and Spencer is always excellent in both quality and service. I love their Soft White Farmhouse sliced loaf as it is very nice bread and makes perfect toast. Crisp and crunchy on the outside, and soft in the middle. I've tried lots of different loaves, but none can beat this loaf for toast!”

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Posted 6 years ago

“Ordered a celebration cake from Christchurch branch, after receiving advice from Anita, who took time to suggest various options. The order was perfect, the cake was well packed for its journey to London, & was delicious. Excellent value for money, I'm very happy!”

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Posted 6 years ago

“I visited the Leeds city centre M & S store to buy jeans. Having lost a lot of weight, I was unsure of my size and the length that I needed. Staff member, Stacey Leslie was extremely helpful and spent a lot of time bringing a big selection of jeans in different styles and sizes for me to try on. I was very pleased to find several pairs to buy that really suited my shape. After buying the jeans, my friend and I enjoyed lunch in the store cafe, where we were served by friendly efficient staff.”

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Posted 6 years ago

“At the Carmarthen Store Simon went beyond the call of duty to help me get a coat I’d ordered for wrong day . He rang for the coat to arrive earlier then asked a colleague to deliver the coat to me in rural Cerridigion , to save me an hours trip to the store . The coat was for a funeral so it was very much appreciated . Also Justine who got the coat to me .”

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Posted 6 years ago

“We visited the outlet at Wembley and were served by Shobna at the till . She was very professional , welcoming and happy to add my sparks points to additional receipts . A true example of how marks and Spencer employees used to be . Well done Shobna - visited the store Friday 2.30/3 ish”

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Posted 6 years ago

“I ordered no problem in store and on computer in past they are very polite and helpful. We”

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Posted 6 years ago

“Good quality. Wait for sale if you can't afford new arrivals.”

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Posted 6 years ago

Marks And Spencer is rated 2.8 based on 2,271 reviews