Marks And Spencer Reviews

2.8 Rating 2,271 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,271 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 3 star review on 4th April 2025

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a pair of shoes online collected within two days fitted perfect good quality and when collecting them was told if they didn't fit bring them back and we can change or give you a gift card . What more can you ask for.”

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Posted 6 years ago

“This review is for marks and Spencer outlet West Bromwich. Went today. All the staff were very friendly. But one particular member stood out his name was Rob. He over heard me talking to my daughter about some shoes that I couldn't find my size in. He came straight over and found me a pair. He was so helpful. I didn't even have to ask. I later found out he had only been working there for a week. Well congratulations if only every store had someone like him. I bought the shoes thanks to Rob. Excellent customer service.”

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Posted 6 years ago

“Bought a suit from Marks & Spencer Tunbridge Wells Menswear on 28/09/18 - we were very pleased with the *excellent* customer service received from Tyler Markwell - a very professional, charming, patient, affable young man - a true asset. Nothing was too much trouble, his help and advice was greatly appreciated - a wise head on young shoulders - and we left satisfied customers.”

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Posted 6 years ago

“to day we had just a small shopping of children's clothes but a gentleman Luke was serving on the chashier point he was a very wonderful and helping and make us really feel sooo happy with his manner and helping manner he gave gift voucher after sale receipt was given by asking the anothoer lady chashier and help usat Reading broad street Rg1 2BH. \I do wish every one;ikehim.”

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Posted 6 years ago

“DAVE AT NANCHESTER TRAFFORD CENTER MNS, what a genuine mice guy, and an asset to the business!”

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Posted 6 years ago

“Service was helpful. Food of good quality. Though choice seems to be shrinking.”

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Posted 6 years ago

“Quick and free delivery.”

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Posted 6 years ago

“As I'm calorie counting, the Count on Us range has been invaluable in helping me make informed choices on healthy and convenient food. The range is varied and has aided me on my weight loss journey. The 3 for £10 offer is also very good value for money and I will definitely be making this a regular part of my eating plan even when I am maintaining my weight.”

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Posted 6 years ago

“Very nice Foodhall to shop in at Tring, staff are always pleasant & happy to help (Emma) even after having to deal with the odd unreasonable rude customer! If you have had a bad day, keep it to yourself, don't inflict it on others”

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Posted 6 years ago

“Living in the Republic of Ireland, I order regularly from them. Sometimes deliveries from other companies from the UK to Ireland can take up to 10 days! Not so with Marks & Spencer, 2 - 3 days. Excellent company to shop online with.”

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Posted 6 years ago

“I visit the Upminster Store weekly and the Cashier Ruth never fails. She is extremely helpful always smiling and it is always a pleasure to be served by her.”

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Posted 6 years ago

“I ordered 2 Birthday cakes last Friday 29th June 2018 and when I collected one of them the icing has been Spoiled because the cake was moved during the transportation but FIONA FROM WELLINGBOROUGH SHOP already order another one straight away as I needed the Chocolate birthday cake for Saturday. She is such a wonderful helpful customer assistant and her quick thinking save me from panicking as I was having 40 people to celebrate my daughter 21st birthday party on Saturday. When I collected the chocolate cake yesterday, it was perfect and on top of that she told me that I could have the other chocolate cake that the icing has been spoiled and Marks and Spencer gave a bottle of champagne for my daughter. Thank you so much FIONA AND MARKS AND SPENCER to make our daughter birthday special 🙏🏽 I hope you are not going to close WELLINGBOROUGH SHOP as that is my local M&S shop.”

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Posted 6 years ago

“Staff always happy and cheerful and offer friendly advice.”

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Posted 6 years ago

“good price and goods”

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Posted 6 years ago

“I live in Queensland, Australia & after much searching for a ladies full slip, even in Brisbane city, I could not find one that I liked There are very few to choose from & it seems they are not popular over here I looked on the Marks & Spencer website & straight away saw on I really liked & ordered the size 14 I was a little concerned how the sizing would be as I’m size 12 on top & 14 on the bottom but after receiving it today & trying it on I was more than happy as it fitted perfectly, was a perfect length & felt very comfortable on I will be looking to Marks & Spencer again, if I can’t find what I need in Australia”

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Posted 6 years ago

“Very presentable”

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Posted 7 years ago

“Ordered online and received goods promptly a few days later.”

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Posted 7 years ago

“Always find what I’m looking for there”

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Posted 6 years ago

“Easy ordering,no P&P as collected from nearby store.More than pleased with quality of goods.”

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Posted 7 years ago

“Very speedy delivery to my local store and that store now accepts any returns (this is a recent service). Staff pleasant and willing to assist if any queries.”

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Posted 7 years ago

Marks And Spencer is rated 2.8 based on 2,271 reviews