Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,271 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,271 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 3 star review on 4th April 2025

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I live near a large Marks and Spencer store and I shop there regularly. I am always pleased with the quality of their products from food to clothes etc. They are not always the cheapest but you get what you pay for and it is worth the extra.”

Helpful Report

Posted 7 years ago

“23rd December picked up my Christmas food shop, and the girl who packed it in the carrier bag had tipped it over, resulting in our £10 trifle being ruined. After I rang the store a lovely lady (one of the managers got into her car, drove to my house and brought me another one, well that's what I call customer service, I think she was called Sarah, Sarah, you restored my faith in human kindness, and I will never forget your kindnessa”

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Posted 7 years ago

“Recieved a gift voucher and I purchased a blouse ..it fitted perfect,the staff were lovely and polite and it was a pleasure to shop there !”

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Posted 7 years ago

“Marks, party food online was perfect and received great admiration from all our guests”

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Posted 7 years ago

“Quality of material very good”

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Posted 7 years ago

“Great online service and products”

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Posted 7 years ago

“I have purchased flowers several times from them online and I have been impressed by the beautiful range of plants and flowers which are far cheaper to send than many online florists. M&S kept me updated with the delivery process and each time the recipient has been absolutely delighted.”

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Posted 7 years ago

“We visited Marks & Spencers in Redditch to return a pair of shoes. We were given a credit note which was absolutely fine as we were intending to use it in the in-store cafe. At the cafe they were unable to use the credit note as it hadn't registered on the system yet. However, the staff were very apologetic and accommodating. We were served and seated and due to the error with the credit note we were given a new credit note which meant that our meal was almost free. Excellent customer service - thank you!!”

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Posted 7 years ago

“Bought 2 bras form my local store, fitted perfectly as I had been measured while there, I later decided to buy a 3rd one, my store did not have my size in the colour I wanted, they duly ordered one for me, delivery to the store was free and very quick. Am delighted with the products and the service.”

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Posted 7 years ago

“Excellent service.”

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Posted 7 years ago

“So easy to order online and collect instore. Great quality, great customer service, great shopping!”

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Posted 7 years ago

“I had a problem getting last minute xmas presents due to bad cold. I browsed through their website and managed to buy all presents for children and adults, The delivery was quick too”

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Posted 7 years ago

“Completely satisfied with products ordered”

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Posted 7 years ago

“Very quick delivery.Arrived much more before time!”

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Posted 7 years ago

“dealt with me,as a customer, as one would expect to be treated. no, I have not elected to be anonymous. unfortunately you have got it wrong !!!!!!”

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Posted 7 years ago

“the items arrived quickly and were exactly as seen. Good quality and reasonable price.”

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Posted 7 years ago

“A big big favourite of mine and my family .never a problem with this company .big online shopper speedy delivery fast returns and refunds .no postage required can receive and return with parcel motel .one of the best.0”

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Posted 7 years ago

“Excellent quality products, and while the service online isn't always perfect but most importantly, they rectify it when it isn't.”

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Posted 7 years ago

“After ordering a breadbin,tea sugar and coffee set two of the items were damaged customer services were very helpful and send replacements straight away and I didn’t even have to return the damaged items now using as storage tin .”

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Posted 7 years ago

“Excellent well run company”

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Posted 7 years ago

Marks And Spencer is rated 2.8 based on 2,271 reviews