Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,271 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,271 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 3 star review on 4th April 2025

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“with constant quolity”

Helpful Report

Posted 7 years ago

“the christmas decorations i bought some beautiful baubles and lit up letters all 3 for the price of 2,i bought 6 silver and 3 gold and I'm tempted to get 3 red, my daughter has just moved house and asked me to get her the silver baubles and the letters, i bought the boxed wine with chocolates with a lovely jumper as a thank you gift well presented with a nice message, i got my husbands clothing for xmas very pleased, they all came in good time maybe;s a day earlier, they kept in touch about my delivery, so thank you”

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Posted 7 years ago

“Awesome products really good quality with competitive prices. Amazing staff to assist you.”

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Posted 7 years ago

“Customer service”

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Posted 7 years ago

“Excellent food and great layout in shop. Bakery is clean and smells great”

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Posted 7 years ago

“Geat service. Quick delivery of items.”

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Posted 7 years ago

“Good quality clothing washes well quite often sending out discount”

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Posted 7 years ago

“Clear website, very quick delivery time”

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Posted 7 years ago

“THE PRODUCT WAS VERY GOOD VALUE, MADE WELL AND THE CUSTOMER SERVICE WAS VERY GOOD.”

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Posted 7 years ago

“Always quick service. Use click and collect. Very easy. Quality always good”

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Posted 7 years ago

“Excellent customer service when my food offer did not automatically come off on the receipt.”

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Posted 7 years ago

“Always great quality clothing, for a great price. I shop with them frequently, and their customer service has always been amazing.”

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Posted 7 years ago

“Prompt updates on delivery time if any were needed & excellent products packed securely in all FSC certified packaging. Very happy with that.”

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Posted 7 years ago

“Variety of prices and quality are what I look for.”

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Posted 7 years ago

“Have always delivered on time and have never made a mistake. All of M & S items are top quality. Have never been disappointed.”

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Posted 7 years ago

“Top quality as always”

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Posted 7 years ago

“AlwYx good chouce and quality. Online offers quick delivery and chice of days for puck up.”

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Posted 7 years ago

“easy to purchase, good value”

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Posted 7 years ago

“A fast, efficient company to deal with online.”

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Posted 7 years ago

“The items I bought were Christmas tree baubles. They are particularly nice quality and the offer they were running made them very much better value than any other comparable store. Their collect from store service was superb, very easy but also getting an email to tell you the item has arrived at the store of choice and is ready to collect was helpful, as was the reminder to bring your own bag. The M&S website is a joy to use, it is so easy and the images are high quality. Excellent service!”

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Posted 7 years ago

Marks And Spencer is rated 2.8 based on 2,271 reviews