Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,282 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,282 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got all Christmas presents in 30 minutes. Staff very nice.”

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Posted 7 years ago

“with constant quolity”

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Posted 7 years ago

“the christmas decorations i bought some beautiful baubles and lit up letters all 3 for the price of 2,i bought 6 silver and 3 gold and I'm tempted to get 3 red, my daughter has just moved house and asked me to get her the silver baubles and the letters, i bought the boxed wine with chocolates with a lovely jumper as a thank you gift well presented with a nice message, i got my husbands clothing for xmas very pleased, they all came in good time maybe;s a day earlier, they kept in touch about my delivery, so thank you”

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Posted 7 years ago

“Awesome products really good quality with competitive prices. Amazing staff to assist you.”

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Posted 7 years ago

“Customer service”

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Posted 7 years ago

“Excellent food and great layout in shop. Bakery is clean and smells great”

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Posted 7 years ago

“Geat service. Quick delivery of items.”

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Posted 7 years ago

“Good quality clothing washes well quite often sending out discount”

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Posted 7 years ago

“Clear website, very quick delivery time”

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Posted 7 years ago

“THE PRODUCT WAS VERY GOOD VALUE, MADE WELL AND THE CUSTOMER SERVICE WAS VERY GOOD.”

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Posted 7 years ago

“Always quick service. Use click and collect. Very easy. Quality always good”

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Posted 7 years ago

“Excellent customer service when my food offer did not automatically come off on the receipt.”

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Posted 7 years ago

“Always great quality clothing, for a great price. I shop with them frequently, and their customer service has always been amazing.”

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Posted 7 years ago

“Prompt updates on delivery time if any were needed & excellent products packed securely in all FSC certified packaging. Very happy with that.”

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Posted 7 years ago

“Variety of prices and quality are what I look for.”

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Posted 7 years ago

“Have always delivered on time and have never made a mistake. All of M & S items are top quality. Have never been disappointed.”

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Posted 7 years ago

“Top quality as always”

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Posted 7 years ago

“AlwYx good chouce and quality. Online offers quick delivery and chice of days for puck up.”

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Posted 7 years ago

“easy to purchase, good value”

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Posted 7 years ago

“A fast, efficient company to deal with online.”

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Posted 7 years ago

Marks And Spencer is rated 2.8 based on 2,282 reviews