Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,282 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,282 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The items I bought were Christmas tree baubles. They are particularly nice quality and the offer they were running made them very much better value than any other comparable store. Their collect from store service was superb, very easy but also getting an email to tell you the item has arrived at the store of choice and is ready to collect was helpful, as was the reminder to bring your own bag. The M&S website is a joy to use, it is so easy and the images are high quality. Excellent service!”

Helpful Report

Posted 7 years ago

“Staff very professional and helpful cloths and food excellent”

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Posted 7 years ago

“Whilst shopping in the shop I went to pick up a Click and Collect. Whilst I was talking a customer who was being served, an assistant came from the shop and offered to help. A excellent service”

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Posted 7 years ago

“Love this shop - professional service, well laid out store, relaxed atmosphere, great product range, friendly and helpful staff, lovely cafe on the top floor... what's not to love about this place???”

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Posted 7 years ago

“Staff helped me to purchase the items, and were courteous”

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Posted 7 years ago

“The item I ordered arrived in 2 days of ordering very happy with order”

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Posted 7 years ago

“Very happy I have a busy life and do a lot online and have never been disappointed”

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Posted 7 years ago

“Always helpful staff, laid out well, generally a nice experience to shop in, ad its not too large.”

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Posted 7 years ago

“Their clothing for women is getting better all the time.”

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Posted 7 years ago

“Excellent quality of fabrics and relatively affordable”

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Posted 7 years ago

“Next day collection free of charge from a local store is excellent.”

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Posted 7 years ago

“Customer service amazing all the time, staff knowledge very good, excellent range”

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Posted 7 years ago

“Service and variety”

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Posted 7 years ago

“Mostly good prices”

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Posted 7 years ago

“An excellent range of fresh and frozen food at reasonable prices.”

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Posted 7 years ago

“Bought a jacket and it is so cosy!”

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Posted 7 years ago

“They are always really efficient. The orders are always punctual.”

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Posted 7 years ago

“Great customer service in store, very helpful management and staff at the tills. They helped me order a pair of shoes that were not in stock in store even though there was self service desks nearby they were more then happy to do it for me. Thanks to the Cambridge branch there are some employees there I hope you value.”

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Posted 7 years ago

“Well laid out pictures of clothing. They were grouped in easily selected collections.”

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Posted 7 years ago

“Great value good quality tshirts and shoes to take abroad for our sponsor child. The delivery service was on time and courtious.”

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Posted 7 years ago

Marks And Spencer is rated 2.8 based on 2,282 reviews