Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,282 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,282 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a pair of elasticated waist trousers. Excellent customer service, trousers fit perfectly and very comfortable during a 13 hour shift on a ward.”

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Posted 7 years ago

“Quick delivery into store, so can collect when I like. Good quality and good service”

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Posted 7 years ago

“Good quality food at affordable prices”

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Posted 7 years ago

“Always reliable; always a pleasure!”

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Posted 7 years ago

“Very impressed with the help from Jenny at Holmbursh shoreham. She went out of her way to find what we wanted. Also to tell us of offers available on our sparks card which saved us money.”

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Posted 7 years ago

“Items always received promptly. Always in perfect condition. This company goes that extra mile for customers who are disabled and cannot get to a store. Photographs and descriptions are always impeccable, making choices very easy, almost like real shopping. LOL”

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Posted 7 years ago

“M&S excel in customer service! I feel valued when I shop there and the staff are always on hand to help with their impeccable knowledge of their products!”

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Posted 7 years ago

“Amazingly quick delivery to store for click and collect on things we need at the last minute like school uniform bits, tights and socks. Great service and web navigation.”

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Posted 7 years ago

“I purchased some items of clothing from M&S last week and the staff were very helpful and friendly. I found everything I was looking for in store and didn't have to wait long at the checkout.”

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Posted 7 years ago

“Their food is well above average. Maybe slightly more expensive but quality exceptional.”

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Posted 7 years ago

“Always helpful. Thorough and professional”

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Posted 7 years ago

“Love the food hall and SOME of the clothes”

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Posted 7 years ago

“Ordered delivered excellent quality quick easy ordering”

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Posted 7 years ago

“Ordered delivered excellent quality quick easy ordering”

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Posted 7 years ago

“Good website. Pictures of items are of good quality so you can be sure of thier standards. Easy to collect various items in shopping bag & keep track of what your buying. Items are neatly wrapped and delivered within the stated time. Also their return service is second to none. No complaints with Marks and Spencer on line shopping.”

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Posted 7 years ago

“Everything - very good service. good store and good location”

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Posted 7 years ago

“I aloways find the staff in the Leeds Moortown branch very helpful , friendly and cheerful. as a blind man they will always go out of their way to assist in finding things for me. I like the customer care you would expect form a family run general store which is really friendly and unusual to find in a supermarket.”

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Posted 7 years ago

“Had some lovely bargains so big smile on face!!”

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Posted 7 years ago

“I was able to order and pick up from store the next day”

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Posted 7 years ago

“Excellent service and fast delivery”

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Posted 7 years ago

Marks And Spencer is rated 2.8 based on 2,282 reviews