Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.79

2.8 Rating 2,299 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,299 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was able to order and pick up from store the next day”

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Posted 8 years ago

“Excellent service and fast delivery”

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Posted 8 years ago

“Very good quick service”

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Posted 8 years ago

“Very well organised website and excellent discount in their recent offer. Good quality products.”

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Posted 8 years ago

“Quality food, beautifully presented. Excellent friendly and helpful staff. Plus money off coupons!”

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Posted 8 years ago

“Everything came quickly and in 1 package. Excellent fit for all the times. Would definitely use their online service again”

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Posted 8 years ago

“I purchased online 2x items 1 item I returned Both were delivered to M& S Foodhall sturry for convenience. Very easy & flexible purchase & refund. Great customer services”

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Posted 8 years ago

“Fantastic service ordered for comfort of armchair one evening and picked up from Local M&S free of charge the next afternoon.”

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Posted 8 years ago

“Wedding shirt ~ perfect!”

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Posted 8 years ago

“I searched on line for an item that could not be ordered any more, I found a store 80 miles away that had the item, a friend of mine popped to the store and found the item along with help from a member of staff.”

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Posted 8 years ago

“Again fantastic service with continues update on items progress to delivery .”

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Posted 8 years ago

“M&S are always reliable & you know what you're getting. No problem sending things back, just pop into the nearest store for a refund.”

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Posted 8 years ago

“Good for basics for the wardrobe”

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Posted 8 years ago

“Extremely polite and helpful staff, and a small but fabulous range of clothing, food, and homewares especially the shoes.”

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Posted 8 years ago

“Good to do shopping”

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Posted 8 years ago

“Great service and quality.”

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Posted 8 years ago

“Nothing was too much trouble, very helpful and courteous”

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Posted 8 years ago

“Very welcoming proffesional”

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Posted 8 years ago

“Excellent looking bedroom furniture unfortunately damaged on arrival, company had to come out to inspect and then decide required replacement”

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Posted 8 years ago

“Extremely helpful staff”

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Posted 8 years ago

Marks And Spencer is rated 2.8 based on 2,299 reviews