Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,282 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,282 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

Write Your review

Tell us how Marks And Spencer made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very good quality and great service.”

Helpful Report

Posted 7 years ago

“Never disappointed! Nor with food and drink choices, neither with clothing”

Helpful Report

Posted 7 years ago

“I ordered party food, which was of really good quality. Very well presented.”

Helpful Report

Posted 7 years ago

“Really friendly staff”

Helpful Report

Posted 7 years ago

“I bought 2 melamine trays in the sale and there was 50% off I am really delighted with the quality and the pretty design.”

Helpful Report

Posted 7 years ago

“Super helpful over the phone to help with my order on line”

Helpful Report

Posted 7 years ago

“Simple click and collect experience but with a smiling customer service agent who just made it a lovely quick and easy experience.”

Helpful Report

Posted 7 years ago

“i like the food from there it is such good quality, i also like the clothes, they are not overly expensive abd are very good quality.”

Helpful Report

Posted 7 years ago

“I had seen a lovely pair of Chelsea boots online but couldn't see them instore. The associates instore offered to order a pair in for the next day as they hadn't been released into store yet. True to her word, they were there the next day!”

Helpful Report

Posted 7 years ago

“Great friendly staff”

Helpful Report

Posted 7 years ago

“Always excellent customer service”

Helpful Report

Posted 7 years ago

“Polite and efficient service as always”

Helpful Report

Posted 7 years ago

“Great service and fast on line delivery to pick up at nearest store. Professional and curious staff which makes a lot of difference when collecting goods.”

Helpful Report

Posted 7 years ago

“Very easy to order and quick delivery”

Helpful Report

Posted 7 years ago

“Good service and quality”

Helpful Report

Posted 7 years ago

“My purchases have been nicely packaged and swiftly delivered. Any queries I may have, are dealt with instantly with a very friendly and approachable customer services team. I would strongly recommend online shopping with M&S”

Helpful Report

Posted 7 years ago

“Products were of high quality and it is worth the money you are paying for.”

Helpful Report

Posted 7 years ago

“Quality goods with a reasonable price”

Helpful Report

Posted 7 years ago

“The items I ordered came quickly and well packed. They were as described and I am pleased with quality”

Helpful Report

Posted 7 years ago

“The quality of food is excellent.”

Helpful Report

Posted 7 years ago

Marks And Spencer is rated 2.8 based on 2,282 reviews