Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,271 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,271 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 3 star review on 4th April 2025

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are very helpful”

Helpful Report

Posted 7 years ago

“I bought a new double duvet. It was only £12.99, but I was hopeful! It turned out to be soft and light, and for once I was able to get a good nights sleep. Thank you Marks and Spencer.”

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Posted 7 years ago

“Good stuff. Highly recommended.”

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Posted 7 years ago

“Outstanding customer service and attention given to me. Products I was buying were of high quality. I would definitely recommend and go back to the Bury St Edmunds branch.”

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Posted 7 years ago

“Good quality. Good price”

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Posted 7 years ago

“Excellent service”

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Posted 7 years ago

“I often shop with them on-line and I find their website easy to use and there service/delivery is very good.”

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Posted 7 years ago

“The service in Marks is second to none, the staff are very knowledgeable and helpful and the food is lovely.”

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Posted 7 years ago

“PRICE , QUALITY”

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Posted 7 years ago

“Quality products. Ease of ordering and practical order and collect for savings on postage for online only available products.”

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Posted 7 years ago

“Three pairs of jeans for £85. Look good. Great value!”

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Posted 7 years ago

“Good quality and value for money”

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Posted 7 years ago

“Marks and Spencers online ordering is great. There is so much more choice than in store. It's also very convenient to be able to return items via my local shop using collect plus.”

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Posted 7 years ago

“What I wanted at a good price.”

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Posted 7 years ago

“A dress for a granddaughter was delivered two days earlier than they had said, AND, it is the prettiest AND cheapest that I could find after quite a lot of searching.”

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Posted 7 years ago

“I can always find something nice in Marks and Spencers. Staff are helpful. The food is very good value and very tasty - I but it a lot especially the count on us meals.”

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Posted 7 years ago

“Purchased a selection of their bridesmaid dresses. Wonderful colours, size range and quality. Good returns for ones that didn't fit - 35 days!”

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Posted 7 years ago

“What I wanted at a good price.”

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Posted 7 years ago

“Arrived for collection super quick. Bought a beach towel. It was colourful and good quality!”

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Posted 7 years ago

“Very good website. Comes into shop when requested.”

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Posted 7 years ago

Marks And Spencer is rated 2.8 based on 2,271 reviews