Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,271 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,271 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 3 star review on 4th April 2025

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought some flowers for my partner for her birthday I was really impressed that I got to choose the day there were delivered and was sent texts to let me know when they were going to be delivered the bouquet cost only £19.99 (inc free delivery). value for money, very happy indeed. Will be buying again very soon. Kelly Anne Parkes”

Helpful Report

Posted 7 years ago

“Bought a new jacket.staff very helpfully and i even got it fitted properly”

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Posted 7 years ago

“Effective, good quality, friendly happy fast service”

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Posted 7 years ago

“I purchased some lovely sales bargains, a pink T-shirt at £6 and a white jumper with frilly sleeves at £10. I was very pleased with the quality and price of these items! I also think M & S fruit and vegetables are of a very high standard and besides shopping in their clothes department, I also enjoy shopping in their food section. Their cappuccino coffee is so refreshing if you want a break from shopping and the staff are friendly and helpful.”

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Posted 7 years ago

“I went to the inauguration of the Bracknell Marks and Spencer. The atmosphere was electric and you could feel how proud the assistants were to show off the new store. Everyone was excited and the service was excellent. I got a free shopping bag, tasters and even a drop of Prosecco but I think it was the helpful attitude of the girl on the till that made the biggest impression. Go on down you will be impressed!”

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Posted 7 years ago

“Was so easy to use their website meant quick purchase”

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Posted 7 years ago

“The goods were really good. THe only thing that was not as easy was the returns as you had to go to post office.”

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Posted 7 years ago

“Great selection of clothes for men and great quality. friendly staff that are helpful.”

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Posted 7 years ago

“Marks and Spencer website is easy to navigate and find what you are looking for. Marks and Spencer are always good value but made even better value with the use of the Marks and Sparks card.”

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Posted 7 years ago

“Brilliant website for gifts Order online, have it wrapped and then nominate delivery day (birthday). Excellent service.”

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Posted 7 years ago

“Brilliant website for gifts Order online, have it wrapped and then nominate delivery day (birthday). Excellent service.”

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Posted 7 years ago

“M&S cafe in Chesterfield is always a great place to visit, the staff their provide you with an excellent service everytime!”

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Posted 7 years ago

“Prompt delivery”

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Posted 7 years ago

“very happy today.served by a very nice and perlite lady”

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Posted 7 years ago

“Marks have improved over the years... the men's clothes are better designed always wash well and maintain their shape. The food dept just gets better and better and now the do home furnishings which I love. Good value for money!”

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Posted 7 years ago

“Customer service was excellent and staff in the restaurant were very helpful to me and my toddler!”

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Posted 7 years ago

“Very Good value for money Clothing,especially now!”

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Posted 7 years ago

“items perfect once again.”

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Posted 7 years ago

“Today I went to marks and Spencer's to purchase a birthday cake with my 3 year old daughter for her grandmothers birthday. I let her chose the cake and her choice was Colin the caterpillar (which was lovely) I was served at 14:15pm at counter 6 by a lovely gentleman. I'm sorry I didnt catch his name but his customer service was outstanding.”

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Posted 7 years ago

“Staff are always helpful, great customer service. You can tell a lot of training has gone into how to deal with the public”

Helpful Report

Posted 7 years ago

Marks And Spencer is rated 2.8 based on 2,271 reviews