Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.79

2.8 Rating 2,299 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,299 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“items perfect once again.”

Helpful Report

Posted 8 years ago

“Today I went to marks and Spencer's to purchase a birthday cake with my 3 year old daughter for her grandmothers birthday. I let her chose the cake and her choice was Colin the caterpillar (which was lovely) I was served at 14:15pm at counter 6 by a lovely gentleman. I'm sorry I didnt catch his name but his customer service was outstanding.”

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Posted 8 years ago

“Staff are always helpful, great customer service. You can tell a lot of training has gone into how to deal with the public”

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Posted 8 years ago

“Had the products I wanted in stock. I was able to collect from my local store for free.”

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Posted 8 years ago

“Fantastic schoolwear. Look out for special deals to save pounds.Good value clothing which lasts. Easy online ordering for free collection in store with easy returns.”

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Posted 8 years ago

“delivery was on time, excellent fit and value for money”

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Posted 8 years ago

“I have had several orders lately all for myself. The articles I bought were of good quality. This is good for me as I live over 100miles from the nearest store ,and I need to know I will get good service. Thank You”

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Posted 8 years ago

“Ordered on line quick delivery. Good quality”

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Posted 8 years ago

“Bought 2 new t shirts. Their sizes are good, there are many colours and designs to chose from and the price is good as their quality is always to be relied on.”

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Posted 8 years ago

“New credit card persuaded me to buy new sheets. Purchased the 230tpi ones and they are really good.”

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Posted 8 years ago

“Excellent quality shorts; ordered in 3 colours - great fit and value for money. Product arrived promptly. Would highly recommend.”

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Posted 8 years ago

“Purchased a beautiful shirt all my freinds like it.”

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Posted 8 years ago

“I like being able to specify day of delivery - I was able to pick a day I was working from home. Was texted and emailed that morning to give me a one hour slot for delivery so I wasn't waiting around. Arrived on time and was able to do some returns by Collect+ at the shop just down the road. So easy and efficient. Thank you.”

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Posted 8 years ago

“Great quality fast delivery to store pick up”

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Posted 8 years ago

“lovely selection very fast postage happy to help”

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Posted 8 years ago

“The staff always very friendly and helpful nothing is never too much for them nice environment for shopping food excellent”

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Posted 8 years ago

“Quick and easy ordering process and can choose whether to collect for free from local shop. Reassured by their returns policy.”

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Posted 8 years ago

“Great deals with Sparks card.”

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Posted 8 years ago

“The staff went out of their way to help me and as a disabled person I felt valued and not a burden”

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Posted 8 years ago

“Always easy to order, pay and collect from my local store free. Delivery is quick and returns easy. Given plenty of time to return. Love The Sparks card and the way that the staff in store will check what offers you have on it even if you havent got your card with you. Will be shopping more with Marks now. Staff are always polite and friendly and helpful.”

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Posted 8 years ago

Marks And Spencer is rated 2.8 based on 2,299 reviews