Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,271 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,271 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 3 star review on 4th April 2025

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very primo delivery, good customer service and great children's clothes”

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Posted 7 years ago

“I have shopped with M&S for years - I totally trust them.”

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Posted 7 years ago

“Great range online. Better than the shop on high street. Found everything I needed easily and great quality when arrived a day or so later”

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Posted 7 years ago

“helpful staff and good products”

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Posted 7 years ago

“Click and collect - Made so easy on the webpage and at my local store within 2 days”

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Posted 7 years ago

“The Assistant could not do enough for me- she checked my Sparks Card points and told me On the garment I had purchased there was 20%discount with my Card...... and also advised me that I could have my Sparks card checked anytime I went in .......”

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Posted 7 years ago

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Posted 7 years ago

“The blazer came a day early when they said it would come on Friday, it came on Thursday. Fantastic super duper service!”

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Posted 7 years ago

“High quality for a reasonable price. I had lost my 'spangles' necklace on holiday and am very pleased M&S still stock them. The coloured one was a birthday gift from a friend and it truly suited me.”

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Posted 7 years ago

“I can rely on the quality of the products.”

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Posted 7 years ago

“Good customer service and great deals in the sale”

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Posted 7 years ago

“Bought some school items for my daughter... quality is for money is there. So really happy with my purchases”

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Posted 7 years ago

“Online pic has was in store before expected delivery date. Text and email notification sent promptly. Collection point early found in store and collection really easy. Will use this service again. Products as described and packaged appropriately”

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Posted 7 years ago

“A wonderful lady working in the laungerie depth of your Truro store called Nichola A, made my day. I have never been measured for a bra but unfortunately need to have surgery next month, so I decided just to ask advice and begin to think about what I will need. Nichola handled the matter with sensitivity and consideration. I was surprised she gave me her time without appointment to chat, measure me and advise on the best bra. She then gave me 20% friends and family discount and her details for further reference should I need it. So kind and professional. Thank you Nichola A.”

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Posted 7 years ago

“I was looking for a nice new work shirt recently and the ladies at M&S Clothing Dept, Fosse park, Leicester were absolutely lovely and helped my find the perfect shirt. thanks guys”

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Posted 7 years ago

“Ordered online found what i wanted straight away, ordered and paid, the items arrived within a couple of days very pleased”

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Posted 7 years ago

“Because of there value for Money.”

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Posted 7 years ago

“Finally found a bikini top that fits me - I'm a double DD!!!”

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Posted 7 years ago

“They are always very helpful and courteous and I generally like their fashions.”

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Posted 7 years ago

“Was an outlet store, prices are great. Can never complain about cheap clothes.”

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Posted 7 years ago

Marks And Spencer is rated 2.8 based on 2,271 reviews