Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,271 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,271 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 3 star review on 4th April 2025

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant quality children's clothing which washes well. Worth the high price.”

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Posted 8 years ago

“High quality pillows purchased which were delivered to a local M& S food store the following day.”

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Posted 8 years ago

“The choice is very good, and delivery is prompt. Returns are also not a problem. I can shop at home at any time, and feel confident that the item will be as seen on the screen.”

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Posted 8 years ago

“Ordered new school pants for my son and they were ready to pick up the next day hassle free.”

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Posted 8 years ago

“Great value light fitting at the quality expected with M&S delivery was very prompt”

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Posted 8 years ago

“My local M&S makes it a joy to shop. The aisles are beautifully laid out and everything is clear and in the place you would expect to find it. As always, the food aisles are excellent with a lot of choice. A great place to shop for household, clothing and food. And the staff are brilliant!”

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Posted 8 years ago

“They always there to help like any other online shops ,always deliver fresh food”

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Posted 8 years ago

“Got what I wanted and got 20% off”

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Posted 8 years ago

“Bought a earings and a top. While paying the lady went out of her way to find a little resealable bag for my earing so they can be safe till I get them home and not tangled in the garment.”

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Posted 8 years ago

“great quality children's clothing at realistic prices. Very friendly helpful and knowledgeable staff”

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Posted 8 years ago

“Just love their Stuff”

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Posted 8 years ago

“The produce are always fresh, staff is nice and always available to help. It is not overcrowded and you can find everything payed out presentable.”

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Posted 8 years ago

“Good service no postage if collected from the store. No problems on returning if item ordered is not suitable.”

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Posted 8 years ago

“The Quality is excellent and lot of variety to choose from”

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Posted 8 years ago

“I can always trust the sizing of M&S clothes and I like the quality, also they was a 20% discount os whats not to like.”

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Posted 8 years ago

“No quibble returns”

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Posted 8 years ago

“Marks & Spencer Camden Town seem to have the most helpful and friendly staff! They engage with their customers and behave like family members whether they are stacking shelves or on the checkouts.”

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Posted 8 years ago

Marks And Spencer is rated 2.8 based on 2,271 reviews